After a couple of false starts with other tools, we finally found Rootly. The ease of use to get started running incidents stood out to me. As a fast growing startup, we needed to get going fast. My team was able link all our critical incident tooling into Rootly & build in the automation we needed in minutes. Review collected by and hosted on G2.com.

It solves our pain points around incident automation. Nothing to complain about. We’re excited to see what the team comes up with this year. Review collected by and hosted on G2.com.

First and foremost incidents are about communication, both internally and externally, and it was important to us at ROLLER that any tool we chose for incident management fit within our existing methods of communicating. Rootly with its deep integration with Slack fit the bill perfectly, removing the problem of disjointed conversations happening across different platforms that we had previously.

Despite taking an unusual approach of being support-led in our incident creation, essentially allowing anyone to "pull the fire alarm", we were easily able to replace our cobbled-together custom webhooks with simple workflows that integrated with our existing tools, such as Jira, Opsgenie and Datadog. We were even able to repurpose a lot of the existing workflows that are available as soon as you first log into Rootly, a sign that the team has carefully considered each integration and how it will work inside Rootly.

So far on our journey together, Rootly has improved incident ownership, mean-time to resolution and allowed for more effective communication for our geographically disparate teams. It has quickly become a vital tool for helping to keep our services up and running for our customers. Review collected by and hosted on G2.com.

The initial setup can be a little bit slow when your company already has a prescriptive incident workflow that you want to replicate inside Rootly. That said, it appears the team at Rootly was aware of this as they have released a Terraform plugin for configuring your workflow as code which would address this problem perfectly. Review collected by and hosted on G2.com.

During the initial evaluation, we compared Rootly against a variety of tooling that offered similar functionality. What was important was that we had a reliable and heavily customizable tool that also worked "out of the box" for processes we either didn't care to customize or that we used another vendor for (e.g., alerting via Pagerduty). Rootly met these requirements and more.

We were able to set up custom workflows that would trigger based on a variety of incident attributes. With near-unlimited dimensionality/cardinality for incident attributes, we could use Rootly to automate processes that severely slowed down the incident investigation process. Furthermore, Rootly has rich integration with all of our other tools. In the case the integration didn't exist yet, Rootly went out and built it out for us. Combining the workflows, incident attributes that could determine which workflow(s) to run, and rich tooling integration meant that we spent less time figuring out what to do for different incident types and more time investigating the incident.

Finally, Rootly is backed by a spectacular team eager to deliver. Working with Rootly feels like a partnership; as we continued to use their tool and found more use cases, our feature requests quickly found their way into (or, luckily for us, were already in) their backlog. Whether it was quality-of-life improvements to aid incident visibility on Slack (rich customization of Slack messages from Rootly) or Infrastructure-as-Code management for workflows via Terraform, Rootly continued to iterate and grow with our needs. Review collected by and hosted on G2.com.

With heavy customization comes a large amount of complexity when navigating the workflows. Rootly has done a lot of work improving this; visually via workflow groups and organizationally by adding a Terraform provider to store workflows as code. However, it is still daunting when opening the Workflows tab and seeing dozens of workflows. The large number of workflows is because workflows do not have strong conditional logic (e.g., notifying different teams based on an affected service results in a workflow for each team, rather than a single workflow with branching conditions). Review collected by and hosted on G2.com.

There are two key areas we like:

1) The workflow engine in Rootly is really powerful. We've been able to encode a complicated set of communication requirements in a way that helps our OCEs manage the incident and not spend time looking up complicated business rules before communicating to customers.

2) The terraform support is tremendous -- nearly everything in Rootly is configurable via the terraform provider. This means we can manage our oncall tooling the same way we do our other infrastructure.

This has been backed by a very responsive and friendly development team. Review collected by and hosted on G2.com.

We've barely scratched the surface of what we can do with Rootly. In some ways it is maybe a little too flexible; we haven't been able to sit down and fully customize everything to our liking or even internalize everything it can do. Review collected by and hosted on G2.com.

Rootly synchronizes really with Slack and it's amazing that the entire incident lifecycle from the beginning of a new incident until an incident is resolved can be managed via different commands inside Slack.

The interface is very basic, simple, and customizable and that's what makes it good. Each organization can decide and set up the exact fields (or use the existing ones) that are relevant to their Incident Management process.

The Rootly Support team has been active and helpful when it comes to any technical question. New ideas are positively welcomed.

Rootly has very clear and easy to use guidelines, helpful descriptions and that enables people with little to no previous experience in Incident Management to jump straight into creating their first incident! Review collected by and hosted on G2.com.

Depending on the size of the organization the workflow and automation management can become overwhelming for a single individual if the amount of automation/workflow rules grow large. Thankfully, Rootly has the option to group different workflows under different folders/categories (Slack, Jira, Pagerduty etc.). Review collected by and hosted on G2.com.

Rootly is a great incident management tool for that will streamline your process and take out a lot of the manual effort and toil when starting an incident. Rootly will keep you consistent which helps speed up the process to recovery. The team at Rootly is very responsive to customer feedback and they are constantly implementing new features based around that feedback. With Rootly, incident spin-up time has been reduced from minutes to seconds and it covers over 90% of our needs. Overall, Rootly is the best tool currently available in the market. They have a ton of integrations to get you started and workflows that are flexible enough to meet most of your needs. I have been super impressed with Rootly and the capabilities it offers. With the constant feedback loop, you won't regret giving them your money. Review collected by and hosted on G2.com.

Specific fields are essentially hardcoded, making it hard to customize around them. Rootly is working towards making these parts more customizable, but this does limit you in some ways. I wouldn't say this is a deal breaker, as most of the time, we can figure out a way around it. The other thing that is a bit lackluster is the UI, but don't really need or use it anyway. We don't want to context switch and try to operate from Slack whenever possible. Rootly is looking to address this to reduce some of the cognitive load when looking at the UI. The UI is just another item that is hardly a deal breaker. Review collected by and hosted on G2.com.

Very scalable to the size of organisation, with lots of automation possibilities from straightforward to complex conditions and lots of exceptions. Great use for several teams with different approach, size and other criteria .

Seamless integration with Slack, Jira, Pagerduty. Easy to create/resolve incidents with least manual work expected.

Advanced automation is very time saving on manual processes and checklists.

UI made as easy and understandable as possible, so continuous improvements and flawless changes into configuration are made smoothly.

Quick response team for any sorts of questions, from configuration to new feature request. Review collected by and hosted on G2.com.

By digging in deep into configurations there is a need to remember several dependencies created, which is probably the case for every complex tool.

Learning all sorts of possibilities takes some time.

After initial configuration is set, it grows on the go once new possibilities are discovered.

The nice part about setting it up is amount of documentation for connecting various tools. Review collected by and hosted on G2.com.

Rootly has significantly simplified and streamlined our incident management process. It's enabled us to automate a lot of manuaal tasks and ensure consistent incidents management. It allows us to easily build out our workflows and provide automations to our response team. It's also very helpful post incident, helping automate the post incident review process, building timelines and open action items. Review collected by and hosted on G2.com.

Currently limited to 1 channel per incident. Occasionally we need multiple channels per incident. Aside from that's it been fantastic. Review collected by and hosted on G2.com.

Rootly has been a great asset in reducing the manual overhead of managing security incidents. It's extensive list of integrations means that we're quickly able to write automations for nearly all our existing internal tool suite, managing the entire lifetime of our incidents. These automations have saved us huge amounts of time, allowing us to focus on investigation and case quality rather than updating Jira tickets and managing Slack channels.

The Rootly API has been fantastic to deal with - it's allowed us to further integrate with our existing systems, allowing us to orchestrate changes in Rootly incidents. In our unusual use-case, being able to customise Rootly to our requirements and externally trigger changes has further minimised the manual incident management that must be done.

The Rootly team has been very receptive to our feature requests and is always willing to help improve our experience with our unusual use case. They've been very fast in developing and shipping changes to meet our project requirements and always make time to help us out as quickly as possible. Review collected by and hosted on G2.com.

Nothing to really call out here - the product was intended mainly for Site Reliability Engineering, however the Rootly team have been very open to feedback and willing to implement changes to fit our security incident management requirements. Review collected by and hosted on G2.com.

Rootly makes running incidents in slack easy so you can concentrate on fixing the incident. Rootly has been a critical help and responsive in helping to create and manage incidents through slack. Review collected by and hosted on G2.com.

I love everything about Rootly. Rootly has been a great partner to work with from the beginning. Rooltly has always listened to our feedback and has provided fixes when necessary. Review collected by and hosted on G2.com.