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55 ROLLER Software Reviews
Overall Review Sentiment for ROLLER Software
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The ROLLER Software solution meets a majority of our business requirements for managing bookings for people visiting the Australian Sports Museum and taking an MCG Tour. The integration with ROLLER Payments has also added additional benefit to our business, streamlining our ability to transact. Review collected by and hosted on G2.com.
ROLLER Platform's multi-tenancy application occasionally causes issues where functionality built for a particular customer doesn't always suit our needs. Review collected by and hosted on G2.com.
Using this system has increased our bookings due to its simplicity for the customer. Their customer service is also fantastic and super helpful Review collected by and hosted on G2.com.
To improve the smoothness of checking people in. Extra hardware is required. Ours hasn't arrived yet Review collected by and hosted on G2.com.
I don't like anything about Roller. It's a poorly made app that is not user friendly and has the WORST customer service. I don't think anyone that rated this 5 stars has actually ever used the app. Review collected by and hosted on G2.com.
It is not user-friendly and makes things more difficult than it ever should be. Customer service is unresponsive on time-sensitive issues. If you ask them for help or for someone to go over how to use they app they want to charge $420 to 1600 to do it. I feel that they have made it difficult to use on purpose. Their documentation is all over the place, vague and does not address errors or how to fix them. Review collected by and hosted on G2.com.
Roller is a ticketing software that makes purchasing tickets easy and is constantly reorganizing their workflow to improve the experience for your customers. We have been users for 2+ years and seen the improvements and been part of beta programs in order to shape the roadmap. It's amazing when a company that you pay to work for you, works with you to offer the best possible product. Review collected by and hosted on G2.com.
With pushing the limits of continual updates, comes bugs and relearning the platform occasionally. Roller generally improves upon features and rolls out new features monthly which is far more often than other companies. Communication is good when updates are released but we have discovered bugs. There is also a learning curve and new training required each time there is a change made, even if the change is for the better. Doubled edged sword but I would rather have improvements than a stagnant platform. Review collected by and hosted on G2.com.
The major improvement for us is the ease of use of the system as well as how much more user friendly it is to manage multiple sites using the management end of the system. We have Found it is very easy to train staff on the system and also like that we can make nearly all changes required without any third party assistance. Review collected by and hosted on G2.com.
Sometimes the system can be slower to use than our previous system at some sites (but I believe for the most part this is due to the internet speed we have available at some sites. The system also at present does not have some functions yet to allow us to update multiple sites at the same time of offer a tiered multi site membership system etc that we require for our business. However a Roller is constantly improving the system, and we believe all of these mentioned points are in the roadmap moving forward. Overall however we find very few issues with the system, highly recommend. Review collected by and hosted on G2.com.
As a venue the best feature that we like is the ease of use and how quickly we are able to not only book in but also check in our customers. Everything is laid out in a clear, easy to read way. The support response time is also very impressive with the majority of issues resolved almost immediately. The system is also a lot more reliable than our previous one. Review collected by and hosted on G2.com.
The ability to have a simplified group party waiver would be a nice addition, as well as more customisable reporting features. We find that upcoming advertised features often take a lot longer to actually become available. Sometimes suffers a slight delay with reporting financial figures. On occasion proof or evidence of an error/ support ticket is required, i understand it is to help problem solve, but this isn't always practical and realistic to obtain. Review collected by and hosted on G2.com.
The ease of the set up. It was quite overwhelming to think of building a new booking platform and uploading all of the sessions and products across the business. It was a big job for one person but Roller support and online guides make it as easy to follow as possible. The account manager Shamiso was very supportive and trained my team and I on everything we needed to know, constantly proofing all of the set up which provided me with the confidence everything had been done correctly. Review collected by and hosted on G2.com.
There's only a small number of mechanics I would improve if I could. Any software updates or amends can all be suggested to the development team via email and they will advise if its something that would prove useful to other clients too. Review collected by and hosted on G2.com.
For us the best things about Roller is the speedy check in process and waiver system. Review collected by and hosted on G2.com.
There are a lot of features the Roller has that we don't use as a small business. It would be really helpful for us if we could access Venue Manager on mobile devices. It also does not have a couple of simple functions that we have had with previous software that we now have to manually, for example a figure of how many people have checked in for an individual session. Review collected by and hosted on G2.com.
The system itself is easy to configure and easy to train staff members on. Review collected by and hosted on G2.com.
Feature request - if we request a particular feature, this usually takes months of development and is fairly costly. Review collected by and hosted on G2.com.
