172 Rocket Matter Reviews
Overall Review Sentiment for Rocket Matter
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Intuitive program to manage client files, information and billing. Easy to track case progress and deadlines Review collected by and hosted on G2.com.
A few minor touches like a fly over the clients name to get their phone number without having to access their profile. Review collected by and hosted on G2.com.
Excellent customer service, with immediate and helpful personnel available simply by calling Rocket Matter. Unlimited storage of files. Review collected by and hosted on G2.com.
I have no dislikes, the software is very useful. Review collected by and hosted on G2.com.
The ease of use. I like that it does not crash and that it stores a lot of information. I use the client costs and to do lists mostly. I have not worked with competitors. Review collected by and hosted on G2.com.
The fact that my peers use Filevine. When I co-counsel it is more difficult to coordinate. I don't know the fix for this. I guess maybe integration or the ability to accept docusign? Review collected by and hosted on G2.com.
There are tutorials and classes I can view to learn new things. The calendar is easy to use. Review collected by and hosted on G2.com.
I wish I could customize the information that gets pulled on reports. Like pulling different phone numbers or addresses with contacts in delinquent reports. Review collected by and hosted on G2.com.
Rocket Matter offers a comprehensive time and billing solution for small to medium-sized law firms. They offer a document merge feature and integrations with third-party products we already used for seamless practice management. Review collected by and hosted on G2.com.
There are no features of the service that we dislike. We have had an excellent customer service experience since deploying Rocket Matter in late 2012. Customer support has always promtply answered any questions. Review collected by and hosted on G2.com.
User-friendly, largely customizable, organized, and easy to integrate with all platforms. Review collected by and hosted on G2.com.
Issues with saving revisions to a calendar item. Does not organize customizable matter fields appropriately. Tasks are not assignable to multiple persons. Lack of options for reports that would greatly help productivity, and lack of ability to search for past calendar items efficiently. Review collected by and hosted on G2.com.
The ability to assign tasks to other team members as well as utilize case templates is helpful. Review collected by and hosted on G2.com.
Billing is just a hot mess express, and it's very difficult to get answers to your questions. Review collected by and hosted on G2.com.
Simplicity and smoothness of software. All information in one place. Review collected by and hosted on G2.com.
Rocket matter can do a better job at saving important dates to the system, tasks are easily missed and dates do not properly provide alarms. Also, billing should be easily to duplicate. Review collected by and hosted on G2.com.
