172 Rocket Matter Reviews
Overall Review Sentiment for Rocket Matter
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I like a lot about RM. We can easily all bill to cases; eliminating the need for a billing clerk. While it took me a while to get used to; our client's contact information is readily available, as is anyone else who is involved in a certain case. Our previous "business manager" never taught me anything about RM, and I really struggled to learn it by myself. Surprisingly, after the "business manager" was fired, our receptionist learned and revealed to me that we have a client portal that we can utilize, thus cutting down on reminders, telephone calls and status update letters. Mother of Gawd! I do get a ton of emails from RM wanting me to learn this or that - but honestly - I'm a lowly paralegal whose fingers are on the keys from 8:00 a.m. to 5:00 p.m. just drafting pleadings. I love the ease of editing billings or entries into RM. Very quickly done.
Also, I truly appreciate the fact that the timer keeps running on RM, even if you've been kicked off the internet. So many times I've almost lost my shit because the power went out and I figured that the last six hours were unaccounted for. Not true for RM. Even if you have to restart your computer - Rocket Matter keep track of your billed time. Review collected by and hosted on G2.com.
We have always had a problem with "tagging" people with events or tasks - it does not work at all. If I have to enter something on the task list or event that both the lawyer and paralegal need to know about, I end up having to create two entries - One for the responsible attorney and one for his or her paralegal. Why is there a box to let you "tag" someone, when it doesn't do anything? Review collected by and hosted on G2.com.
I like how easy billing is and that our clients have access to their documents if they choose to do so. I also appreciate the "chat help" option if I ever have any questions. Review collected by and hosted on G2.com.
I dislike that some of our clients have trouble with their portal with issues that I do not know how to help them with. It takes up too much of my time trying to help. Review collected by and hosted on G2.com.
Rocketmatter has a relatively simple time and billing feature, allows you to upload and store documents on line and helps work remotely when a computer is available. The support staff is great. Review collected by and hosted on G2.com.
The program is not particularly sophisticated. Many of the features appear only half done or are not user friendly. Time calendaring is an example. You can't simply enter 1:00 pm as the start date as the boxes are pre-filled in. You must delete and add in time. Other features don't always work such as the Iphone app which seems to stall out or not work at least 50% of the time. Overall, the look, feel and approach to the program is very dated. The automated document preparation is essentially useless and all can be done better in Word. Review collected by and hosted on G2.com.
The timekeeping and accounting aspects are great for solo or small firms. The timers are useful for tracking the actual amount of time spent on any given task or project. Integration with RocketPay makes invoicing and collections more streamlined as a majority of clients prefer the ability to pay with credit card are ECH. Plus, it automates tracking payments when RocketPay is used which reduces the amount of unbillable administrative time. Review collected by and hosted on G2.com.
Some of the interfacing with dropbox and similar is not as seamless as it could be. It would be great if from within Rocketmatter access to said files worked just like windows file explorer. The ability to add and navigate the files from within Rocketmatter is not as easy and obvious. That said, I have not really focused on fully integrating files within Rocketmatter because of this functionality. It may just be my personal preference. Also, I have not taken the time to figure out how to create "automated" documents such as hearing notices, notices of appearance, etc. because the process is not as user-friendly as I would personally prefer. In summary, my "dislike" of it has to do more with the setup required to take advantage of certain features so it would be nice to have a starting template to work from to facilitate the process. I do everything myself and it is hard to find the time to do the setup required. Review collected by and hosted on G2.com.
We like Rocket Matter because we can do everything we need to do to manage our small law firm. We are able to run invoicing, take payment and record keeping all through Rocket Matter. Review collected by and hosted on G2.com.
I wish you were able to pause the payment plan. Review collected by and hosted on G2.com.
All in one. Billing. Calendar. Easy to use. Good training videos and tutorials. Love that it syncs pretty well with Outlook. Review collected by and hosted on G2.com.
The app is basically worthless. Also, the "primary" person calendared on an event is the only one who can have that event show up on their Outlook calendar which is a major pain in the ass. I wish you could have more than one matter for hte same person without having a bunch of weird stuff happen. Review collected by and hosted on G2.com.
I love the way I can use Rocket Matter from wherever I am. It's super user-friendly and has all the pieces that a small firm needs.
The price is way better than the competitors too! Review collected by and hosted on G2.com.
There is nothing I dislike about Rocket Matter.
Plus, when I need help, they are always available.
They are always improving the product too. Review collected by and hosted on G2.com.
I enjoy using the website on my desktop. The timer function is particularly useful. Review collected by and hosted on G2.com.
I do not like the lack of mobile integration. As an attorney I am always on the move and unfortunately the RocketMatter Iphone application is rather useless. Review collected by and hosted on G2.com.
Rocket Matter's payment integrations have really helped me collect on bills in an efficient, reliable manner. It is so nice to be able to seamlessly go from time tracking to billing to collecting. Review collected by and hosted on G2.com.
I did have an incident last fall where a large payment failed to clear for several days, which was very aggravating. However, RM's customer service worked with me for several days to make it right and I really appreciated it. Review collected by and hosted on G2.com.
