172 Rocket Matter Reviews
Overall Review Sentiment for Rocket Matter
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- Being able to use it wherever I am
- customer service cannot be beat, I rarely have to wait for someone to answer, and they solve my problem quickly and completely and also follow up. And everyone is so nice!
- multiple timers when tracking time to bill clients
- invoices can be sent directly to clients Review collected by and hosted on G2.com.
I wish I could use more short-cuts with my keyboard. Like when entering multiple time entries in a row, I wish I could accept a time entry by hitting tab to get to the "save..." button. Review collected by and hosted on G2.com.
The web interface has got to be the best feature hands down. I like the ability to customize and the dashboard of course. My favorite feature has gotta be the shortcuts. Review collected by and hosted on G2.com.
The app is pretty lacking. It does not have all the features of the desktop version and that can be a bit frustrating when on the go. Otherwise, I wish there was more intergration. Review collected by and hosted on G2.com.
What do I like best about Rocket Matter? Probably just how simple and easy it is. There is no confusion because it's all mostly common sense. Even if you don't know how to do something, RM will teach you! Step by step! Review collected by and hosted on G2.com.
Although I don't have anything negative to say about the site, one thing I will say is that it is a little slow sometimes, but that could also just be my computer. Review collected by and hosted on G2.com.
Rocket Matter is very user friendly. The timer and billing functions help me maximize my billables by making it easy to accurately and quickly record my hours in real time. Review collected by and hosted on G2.com.
My least favorite part of Rocket Matter is in the Calendar function. When you're in a month, you can only click on the days in that actual month shown in the small calendar on the side. If the month changes in the middle of a week, you can't click on the prior day to quickly toggle to those events. Review collected by and hosted on G2.com.
The hyperlinks within the system are very helpful. Also, the linking of contacts (companies to employees, ect.) makes trying to track down someone easier.
However, the best thing are the templates. Review collected by and hosted on G2.com.
List of least favorite things (in no particular order):
- Not being able to edit invoices after they are processed (everyone makes mistakes!)
- Not being able to take a phone message to link it to the matter in a place that is readily visible on the matter dashboard
- No way to search and delete or combine duplicate contacts Review collected by and hosted on G2.com.
I like the layout of RocketMatter. On the main dashboard page, you can see everything from the calendar, agenda, billing time and tasks. I like that all the features are listed on the side. Review collected by and hosted on G2.com.
There were a few features that we didn't have access to unless we contacted support. There were a few issues with billing when it came to running invoices that caused some confusion. Review collected by and hosted on G2.com.
The most helpful part is being able to bill everything in a matter and set certain task for that matter as well. I also like that I can link all contacts for a matter. Review collected by and hosted on G2.com.
My only dislike is I feel like there are certain parts of Rocket Matter I don't know how to use and the training for that program isn't really understandable to people with little knowledge. Review collected by and hosted on G2.com.
Rocket Matter is very easy to use. They make regular improvements to the functionality. If you need assistance you are connected with someone almost immediately. Review collected by and hosted on G2.com.
The mobile app needs some help. Not all of the desktop features are available on the mobile app. It also is hard to login as it frequently tells you your username and password are not correct when they are. Review collected by and hosted on G2.com.
Rocket Matter is very user friendly. Entering time is easy and efficient. Keeping track of time is easy using the billing timer... You can have more than one time open for different matters you are working on. Review collected by and hosted on G2.com.
The one thing I would change is that you can't use the same invoice number for the same client if you need to edit after generating. Very frustrating to have to generate a whole new invoice/invoice #, especially if you have already sent it to a client. Review collected by and hosted on G2.com.
easy system to learn and enter time for clients and billing purposes Review collected by and hosted on G2.com.
I wish there was a way to duplicate time entries for multiple similar clients. The contact and matter designations seem strange. "Client" would make more sense. Would be nice to be able to set a custom rate every time I open a new contact. Review collected by and hosted on G2.com.
