Rival IQ Reviews & Product Details

The service functions fine, but the interface is outdated, and they are slow to introduce new features. Review collected by and hosted on G2.com.

Support is non-existant. Expect to have to reach out to their support team multiple times and wait days to get any kind of a response. Review collected by and hosted on G2.com.

I appreciate that RivalIQ offers me stats and tables for metrics that I may not have previously considered a being instrumental pieces of data. However, there have been a handful of times where I've looked at some of these different graphs, and have been able to see trends that I wouldn't have noticed if I was just looking at the big stats like Engagement Rate per follower. It lets me see things I wouldn't have put together independently. Review collected by and hosted on G2.com.

The aesthetic appeal and the lack of ability to customize it much makes me less excited to use the built in tables and graphs that you can just export. Even though that would be a lot more convenient, I prefer to design my own graphs so that they look as clean and beautiful as the rest of a presentation I may be giving to a client. So being able to customize those would be a great improvement. Review collected by and hosted on G2.com.

Rival IQ is my GO TO tool whenever I need to perform a social media audit and/or competitive audit. I love how easy it is to set up, how responsive their customer service team is (the chat function is simply tops), and I really value the insights the tool provides around a brands' social performance. Additionally, Rival IQ has TikTok stats, which very few tools have at the moment, so that has really helped as more brands are on the platform and need reporting around content performance. Review collected by and hosted on G2.com.

The only downside is that I wish it had more robust listening. I know that is not what the tool specializes in; but it would be very helpful it was folded into one. However, to help ease that pain point, it does provide Twitter Search & Instagram Discovery - so that is helpful in a pinch. Review collected by and hosted on G2.com.

The layout and ability to generate custom reports from all of our channels at once. My competitive nature also loves the ability to create landscapes and measure our efforts against our competition. An additional benefit is to be able to see breakout posts from our peers as well. Makes monitoring a lot easier. Review collected by and hosted on G2.com.

Support for Instagram Stories, TikTok and Reels analytics could be better, but for our main three channels (FB, Twitter, IG), this has everything we need. Being able to pull and customize reports makes my job a lot easier. Review collected by and hosted on G2.com.

There are many things to like about the platform, but for starters, the straightforward UX is so helpful. I teach it in my class and my team, and both can pick up the software fast and efficiently. The second is how useful it is in looking for inspiration and trends in our industry. Often I wonder if we dropped the ball on some content or opportunities to create new content unknown. With Rival IQ I can gather all that and determine if it was successful via their comparative analytics. Review collected by and hosted on G2.com.

It used to be that it could not track TikTok, but that has now changed (thanks Rival IQ!), so do not have much negative to say. I think the power of the platform is the effective cost and simplicity of the platform. I like how it focuses on what it does best and does not overcomplicate the process. I was a little upset that the platform does not use SEO tools as much (it used to), but we did not use them as often as the social side anyway. Review collected by and hosted on G2.com.

Tracking the competitive landscape in real-time

Monitoring top performing posts

Ease of editing the landscape Review collected by and hosted on G2.com.

Nothing comes to mind! TikTok analytics can be a bit buggy, but for the most part RivalIQ works flawlessly. Review collected by and hosted on G2.com.

Rival IQ is such a great find because not only can I monitor content performance for brands I work with but I can also look at my brand vs. competitors. The tool, out of the box, provides insights around performance, areas to improve upon, and sends alerts on breakout posts from competitors. It also tells you if a post was likely "boosted" which is also insightful in today's pay-to-play environment. Probably the most helpful thing is that it also tracks TikTok data along with all the other data sources. It makes my job easier because I can get my information from one source, rather than cobbling it together from multiple data sources. Review collected by and hosted on G2.com.

I really wish it had a larger social listening component as well as IG Stories/Reels data included. Review collected by and hosted on G2.com.

The ease of use.

The dashboard and reporting and the many features allow us to both track our metrics and understand what our competitors are doing. A great tool which I definitely recommend! Review collected by and hosted on G2.com.

You have to pay to add more competitors to your reporting. It comes with a base but can easily become quite expensive. Same with the users. I wish the different packages came with a bit more. Review collected by and hosted on G2.com.

The tool gives us a good view of the competitive landscape and cuts down on manual research time. Review collected by and hosted on G2.com.

The data available has been pretty stagnant over the last couple years, feel like there's opportunity specifically on the paid social side. Review collected by and hosted on G2.com.

My job is mostly b2b, but is trying to expand as b2c. Rival IQ allows us to compare social media trends between not only our top b2b competitors but b2c as well. It allows us to gauge the temperature of what our competitors are posting and use that as things to remember when we figure out our social media calendar. Review collected by and hosted on G2.com.

There isn't much I dislike about the program. For the version we have, there is a cap to how many businesses we can add and compare, but for us, we just put our biggest competitors on there. Review collected by and hosted on G2.com.