Basic setup is so easy to integrate between 2 systems within couple of minutes. The support desk is very friendly and knowledgeable to review any issue and provide a solution very fast. Multiple RIVA instance can be reside in a single server with interfering each other. Any business specific customization required, RIVA support team helped as per your need. Review collected by and hosted on G2.com.
The RIVA synchronization dash board need to show more maturity where we can able to see which users are synchronizing in real time. The licensing counter screen need to show more clarity. Review collected by and hosted on G2.com.
102 out of 103 Total Reviews for Riva
Overall Review Sentiment for Riva
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Riva's ease of use has been essential to our Sales & Marketing teams at Janus Henderson to track sales activity in the Salesforce system. Additionally, we just migrated to the cloud version of Riva and the project management team laid out the implementation in a very straight forward manner making it easy for me to complete the migration.
When we ran in to issues post migration, the support team was always super helpful and are willing to create enhancements based off customer feedback. Review collected by and hosted on G2.com.
As a Riva admin for my company, I'm finding that in the newer cloud version of Riva we had some of our capabilities taken away. This makes it harder to troubleshoot certain issues for our users, and increases the time to resolution.
Also, the updated interface for the Riva Insight bar has now created additonal clicks for our users when trying to send and track emails simultaneously. Review collected by and hosted on G2.com.
Riva has the best email syncing capability
Activity capture capabilities
Calendar syncing is easy
Activity scheduling and reminders
All in one with most up to date technology Review collected by and hosted on G2.com.
Eainstein activity capture can be enhanced
Not many things to dislike
Only few things which can be enhanced and are in pipeline for next release
The rates for Corp can have more promotions Review collected by and hosted on G2.com.
The ease of adding users and having their calendars sync appointments from the google business accounts. The creation of appointments being allowed to originate from the google side made it easier for users. Review collected by and hosted on G2.com.
As a higher ed institution, our users use their google calendars as personal accounts as much as work accounts and the riva tool was not as nimble at accounting for unique synchronizing rules/logic per user as our users would have wanted. Review collected by and hosted on G2.com.
Addresses the majority of the security concerns. Most services can connect these multiple CRMs, but addressing data security has always been an issue. Riva has that covered, and I like it for that. It also helps to access calendar data seamlessly, especially with troublesome Exchange servers 😠 Review collected by and hosted on G2.com.
It is pretty complicated to set up and not beginner friendly. Review collected by and hosted on G2.com.
The solution is flexible and configurable compared to other vendors, and handles things on the back end instead of client-side. Support is excellent, and the team is always accommodating and responsive. Review collected by and hosted on G2.com.
So far, I have no complaints, the solution is working as advertised, and end users are actively benefiting. Review collected by and hosted on G2.com.
Allows option for on-prem installation, which eases security concerns for on-Prem Microsot Exchange environments. Once setup, works seamlessly with little intervention needed Review collected by and hosted on G2.com.
Upgrade process is not seamless especially when switching to new windows platform Review collected by and hosted on G2.com.
The security encryption on the product is top-of-the-line, hence from an infrastructure stability standpoint, it is a very robust tool. I think it is a leader in its domain in terms of security within the product and leads other competitors. Review collected by and hosted on G2.com.
The user experience of the product is clunky, and if you have a lot of custom requirements, it gets worse. Works better with out-of-box salesforce product and not with an overly custom solution. Review collected by and hosted on G2.com.
Different ways to authenticate with Outlook wether basic auth, modern auth, certificate based. Review collected by and hosted on G2.com.
You do need to well versed in how some Microsoft authenticate options work to make the most use of this tool. Review collected by and hosted on G2.com.
Riva interacts seamlessly with our SugarCRM system to archive all emails and link them to the correct accounts & contacts. This provides a complete 360 view of the customer's current situation and recent touchpoints. Within Customer Success when handling a large number of accounts it is very worthwhile understanding the other involved members of the team to avoid bombarding the client. Review collected by and hosted on G2.com.
Riva is a bit on the pricey end, therefore offputting for some of the smaller businesses that we work with. This makes it a harder pitch to sell.
I also think the UI could use a little bit of modernizing and more intuitive analytics. Review collected by and hosted on G2.com.
