RingCX Reviews & Product Details

RingCX combines cutting-edge AI, omnichannel contact center, and RingCentral RingEX, delivering a next-generation AI-powered solution with a disruptive combination of product, packaging, and pricing. It infuses AI before, during, and after each interaction with intelligent virtual agents, real-time coaching, automated quality management, and conversational intelligence for improved operational efficiency and boosts agent performance with a single pane of glass for all interactions across voice, video and 20+ digital channels. It is disruptively priced and packaged to provide low total cost of ownership and predictable monthly pricing. As customer needs change, RingCX helps businesses adapt quickly, future-proofing their CX investment.

Product Website

Seller

RingCentral

Discussions

RingCX Community

Languages Supported

German, English, French, Italian, Spanish

Overview by

Madi Hayford

Pricing

Pricing provided by RingCX.

Standard

Starting at $65.00

1 Seats Per Month

View More Pricing Information

RingCX Media

Coaching and scorecards

Intuitive agent scripting

Identify key topics

Automatically score every interaction

Seamlessly integrated with RingEX

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William S.

Director of Customer Support

Small-Business (50 or fewer emp.)

9/30/2025

"Lots of potential and usability, with some limitations"

3.5/5

What do you like best about RingCX?

I really appreciate the AI-generated end of call summaries, as well as the flexibility to operate across multiple workstreams. I also find the option to use RingSense very valuable. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

If you don't already use a CRM, your capabilities are restricted. One problem I've noticed is with searching conversations: unless you enter the exact number or the precise name format, your search won't return the result you're looking for. Additionally, the inbox view workstream doesn't sync with the live "hand-off" workstream. If you resolve an issue in inbox mode, it can lead to duplicated efforts because the two aren't connected. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey William, thank you for taking the time to share your thoughtful feedback on RingCX! We are happy to hear that the AI-generated summaries, RingSense capabilities, and flexibility across workstreams are adding value to your team’s operations. We appreciate your detailed insights on search and workstream synchronization — this kind of input helps us refine the platform and deliver a smoother experience. Your perspective means a lot, and we will be sure to share it internally as we continue enhancing RingCX. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to continue the conversation together and help improve your experience however we can.

Thank you for choosing RingCentral and for being a loyal customer, William!

Kaitlyn F.

Guest Experience Coordinator

Small-Business (50 or fewer emp.)

2/17/2026

"Streamlined Platform, But Search Makes Finding Calls Difficult"

3.5/5

What do you like best about RingCX?

I do like how streamlined it is for the users! I feel like the platform works really well. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

I do wish searching for specific things was easier! Sometimes when I need to hear back a call I cannot find it for the life of me. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Kaitlyn, thank you for your feedback! We are thrilled to hear that RingCX is providing a streamlined experience for your team and serving as a great platform for your guests to get the help they need. The Review Team would love the opportunity to learn more about your experience with our products and services and help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral, Kaitlyn!

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

3/26/2026

"Simple, Clean UI That Makes Onboarding Fast"

4.5/5

What do you like best about RingCX?

The user interface is simple and clean, which makes onboarding and training quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The customization options are very expansive, but they may leave newer users and administrators who are new to the platform confused and in need of additional training or research to fully take advantage of all the tools. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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It is great to hear that the RingCX interface is living up to its promise of being simple and clean; nothing helps a team hit the ground running like a UI that does not get in the way! When a platform is as expansive as RingCX, the sheer volume of customization can feel like a steep climb for new administrators. We want to help you turn that expansive power into a cohesive system that works best for you. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer!

See how RingCX improved

Janae J.

2/9/2026

"User-Friendly with Strong Features, But Needs Faster Support"

4/5

What do you like best about RingCX?

We use RingCX for phone calls, emails, and team analytics. We like its user-friendly dashboards and help articles. The customer support is also great, and we appreciate the clean layout. The initial setup, customization, and training on RingCX were fantastic. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Response times with customer support. We have had a case open for over a week without full resolution yet. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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It is great to hear that RingCX is streamlining your emails and team analytics, and that your initial setup was a fantastic experience. The Review Team would love the opportunity to learn more about your experience with our products and services, and help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Janae!

Irene W.

1/21/2026

"Seamless Communication, Exceptional Support"

5/5

What do you like best about RingCX?

I like RingCX's customer engagement features, which connect everything and even allow me to communicate with my team through messages. This real-time connectivity helps us address customer questions effectively and ensures we provide accurate answers. I also found the initial setup to be pretty easy and appreciated the great support provided during the process. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

No dislikes Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for the exceptional review! We are thrilled to hear that RingCX helps you and your team thrive through real-time connectivity and seamless customer engagement. It is wonderful to know that the integration of calls, messages, and appointment confirmations into a single platform is providing the accuracy and speed your team needs to serve your customers effectively. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral!

Dave D.

President and Owner

Small-Business (50 or fewer emp.)

1/21/2026

"Superior Service with Excellent Sound and Visual Quality"

5/5

What do you like best about RingCX?

Superior service, quality of sound and visual quality Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Cannot think of anything at this time!!!!! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for your review! We are thrilled to hear that you are enjoying the superior sound and visual quality of RingCX. We know that clear communication is the foundation of building trust, and we are glad our platform helps you foster quality connections with both your team members and your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Dave!

Arielle J.

Client Services

Small-Business (50 or fewer emp.)

10/14/2025

"Great AI Notetaking and Action Plans, but Call Quality Needs Improvement"

4/5

What do you like best about RingCX?

I really appreciate the AI notetaking feature, especially how it provides a summary and action plan tailored for each participant on the call. This makes follow-ups much easier and ensures everyone knows their next steps. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The quality of the call service is spotty Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Arielle, thank you for sharing your experience! We are glad to hear that RingCX’s AI notetaking and action plan features help streamline your follow-ups. The Review Team would love to continue the conversation; please reference this review and email us at review@ringcentral.com with more information so we can learn more from you and help improve your experience in any way we can.

We appreciate you for being a loyal RingCentral customer, Arielle!

Gabriela G.

Licensed P&C Agent

Small-Business (50 or fewer emp.)

9/18/2025

"Works for it's purpose."

5/5

What do you like best about RingCX?

I like that it is easy to use and it has a red notice when there is a missed call or chat. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

I dislike that I'm not able to send pictures unless my owner has configured something on her side. So, I'm able to see pictures that are sent by my coworkers but I'm not able to send pictures. Also, this might have been corrected but if there's a missed voicemail and I delete it without actually listening to it, it stays red. We get the voicemails forwarded so sometimes, I don't need to listen to them through the app. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Gabriela, thank you for sharing your experience with RingCX and highlighting both what is working well and where we can improve. It is great to hear that the platform helps you stay connected with your coworkers while working from home. We also appreciate your feedback on picture sharing and voicemail notifications; insights like these help us refine the product. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information; we would love to hear more from you.

Thank you for being a loyal RingCentral customer, Gabriela!

Stacy R.

Business Development Manager

Small-Business (50 or fewer emp.)

6/4/2025

"I love that it does calls, texts and chats."

5/5

What do you like best about RingCX?

It helps that you can change your number to decrees the chance of clients thinking you are spam. It is also nice how you can chat with your co-workers and the text ability to clients that do not like to talk on the phone, is a very nice option. It also records everything so you never have to worry about people claiming things that never happened, but also keeps you on your toes, and keeps you staying very professional, and not becoming complacent. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The only thing is the announcing of the call being recorded can result in more hangups. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for sharing your experience with RingCX, Stacy! We are pleased to hear how the platform’s voice, text, and chat capabilities are helping you stay connected and productive, especially across international teams. It is excellent that number flexibility, internal chat, and call recording features support your workflow and professionalism. If you are interested in sharing more about your experience, please email the Review Team at review@ringcentral.com.

Thanks again for choosing RingCentral and taking the time to review us!

Jithin J.

Lead - Customer Success Data Analysis and Process Insights

Mid-Market (51-1000 emp.)

1/22/2026

"Straightforward Setup and the Best Communication Provider I’ve Used"

5/5

What do you like best about RingCX?

The configuration is straightforward, and it’s the best communication provider I’ve ever used. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Sometimes the reports have bugs, which makes things difficult for the data team. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Jithin, thank you for the incredible feedback! We are honored to be named the best communication provider you have used, and we are so glad that our straightforward setup has helped centralize your multi-team communications. We want to make sure your data team has confidence in our analytics. If you have a specific report that is not pulling correctly, please reach out to our Support Team or please reference this review and email the Review Team at review@ringcentral.com with more details so we can escalate. You can also use the "Report an Issue" feature directly in the RingCX Analytics dashboard. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Jithin!

See how RingCX improved