13 RingCX Reviews
Overall Review Sentiment for RingCX
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Easy to usem, interface is like a usual phone. Loved how we were able to change our Hold Tones and that we can hide our Caller ID's for safety purposes. I use it everyday and had never encountered any issues. It even has an AI which helps me take down notes while on call no need for me to really jut down anything, I would use it to take note of my clients email as AI ears works better that mine it seems. Teams works with it too this helps me maximize my not so strong internet connection at the office I'd dial thru RingCX to teams to use it as my voice dial. Support from Reps when we have questions are very fast too no need to beat aroud the bush. New hires even loves it it was pretty easy to implement. Review collected by and hosted on G2.com.
None really, its perfect as is just need to improve AI features maybe. Review collected by and hosted on G2.com.
I love that it integrates so well with Salesforce. I also really appreciate how well the app works as it allows us as an organizing to put people "on call" without having to give out their personal phone numbers or forward calls from their desk to their cell. I use it daily and it's also very easy to use. The installation process was very easy as well; we were able to completely switch over in the morning and it only took about 10 minutes. We did have a great Customer Support rep who worked with us internally to make sure it was 100% setup before we went live. Review collected by and hosted on G2.com.
I really have no complaints other than it occasionally logging me out of the Salesforce extension. Review collected by and hosted on G2.com.
I've found Ring Central to be all its cracked up to be. From an administration point of view very easy to use. The call routing and campaign maintainence has many features that allow more control and quick change when needed. Many online training tools available with Q&A that are helpful. From a Management point of view, the product is outstanding. Love the dashboards, reporting and ability to monitor calls and agent/team performance. From agent point of view, again easy to use with great screen pops and little dealys. Review collected by and hosted on G2.com.
Getting the technical support needed for the more advanced touch points. Review collected by and hosted on G2.com.
The RingCentral application functions mostly with the same know apps like Zoom and Teams. It is user friendly and manageable to use. You can also make use of the free version and enjoy seemless communication with your peers using the same platform. I used it daily in my previous work and did not encounter any big problem or issue, hence I cannot comment on the customer support scenario. Review collected by and hosted on G2.com.
I have not encounter major issue while using the application during my tenure with the company. It functions as it was designed for and fulfill its purpose. Review collected by and hosted on G2.com.
I've used RingCentral for over 5 years and they are always current with technology and new trends. I like all the features in one product. The price has went down since I started using RingCentral years ago and I like that option. Review collected by and hosted on G2.com.
I had to call and have my plan updated because my current plan was no longer offered, it was outdated. I felt like someone should have let me know I was over paying for over 9 months. Review collected by and hosted on G2.com.
I'm really implementing Ring CX to get to the Balto AI tool. That is the part i really want for my team. Review collected by and hosted on G2.com.
There are limited options for calling other agents or others not on the CX platform. If there are multiple platforms for a company, it's restrictive. During the implementation process, it was not fully explained we would lack that functionality. Review collected by and hosted on G2.com.
We use this platform daily in our business. I love the desktop app and functionality. It's so easy to use and works great for out busy call center. Their customer service is wonderful as well. Review collected by and hosted on G2.com.
Some of the integration with our CRM lags and could be more efficient. Review collected by and hosted on G2.com.
Easy to use and manager, has the most import features you'd need for a contact center. Review collected by and hosted on G2.com.
No dislikes, it's a great product. It does everything we need. Review collected by and hosted on G2.com.
