Top 10 RingCX Alternatives & Competitors

Top 10 Alternatives to RingCX Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,530)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to RingCX, Genesys Cloud CX is:
Slower to reach roi
Easier to do business with
Easier to admin
Categories in common with RingCX:
Contact Center
Auto Dialer
Contact Center Workforce
Live Chat
Social Customer Service

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to RingCX, NiCE CXone Mpower is:
Slower to reach roi
Easier to admin
Easier to do business with
Categories in common with RingCX:
Contact Center
Auto Dialer
Contact Center Workforce
Customer Self-Service
Digital Customer Service Platforms

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(598)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to RingCX, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Easier to do business with
Categories in common with RingCX:
Contact Center
Auto Dialer
Contact Center Workforce
Conversational Support
Customer Communications Management

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,226)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to RingCX, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Easier to do business with
More expensive
Categories in common with RingCX:
Contact Center
Contact Center Workforce
Conversational Support
Customer Communications Management
Customer Self-Service

JustCall
By Saas Labs
4.3/5
(2,374)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to RingCX, JustCall is:
Easier to do business with
Easier to admin
Easier to set up
Categories in common with RingCX:
Contact Center
Auto Dialer
Contact Center Workforce
Customer Communications Management
Customer Self-Service

Dialpad Support
By Dialpad
4.4/5
(627)
Product Description
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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Reviewers say compared to RingCX, Dialpad Support is:
Slower to reach roi
Easier to do business with
Easier to set up
Categories in common with RingCX:
Contact Center
Auto Dialer

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,822)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to RingCX, Fin by Intercom is:
Slower to reach roi
Easier to do business with
Easier to admin
Categories in common with RingCX:
Conversational Support
Customer Communications Management
Customer Self-Service
Digital Customer Service Platforms
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,717)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to RingCX, Freshdesk is:
Slower to reach roi
Easier to do business with
Easier to admin
Categories in common with RingCX:
Conversational Support
Customer Communications Management
Customer Self-Service
Digital Customer Service Platforms
Help Desk

Front
By Front App
4.7/5
(2,432)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to RingCX, Front is:
Slower to reach roi
Easier to do business with
Better at support
Categories in common with RingCX:
Conversational Support
Customer Communications Management
Customer Self-Service
Digital Customer Service Platforms
Help Desk