147 RingCentral Contact Center Reviews
Overall Review Sentiment for RingCentral Contact Center
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I love all the features that are provided ie call recording, ivr etc Review collected by and hosted on G2.com.
sms restrictions can be limiting at times Review collected by and hosted on G2.com.
Ring Central really does have everything you need for your business in one centralized space. Easy to fax, text, video and call from your desktop or mobile app. Review collected by and hosted on G2.com.
The only downside and this is nitpicky, is that while the app rings on my iPhone, it does not notify on my Apple Watch, causing me to miss some calls. Overall a great product. Review collected by and hosted on G2.com.
An easy-to-use internet communication tool that allows two parties to engage in conversation. Review collected by and hosted on G2.com.
I felt the software was lagging at times. Review collected by and hosted on G2.com.
RC's contasct center has centralized the company's directory into one easy location. Regardless of what user we are looking to get a hold of, we can find them with one easy search. Review collected by and hosted on G2.com.
I have no issues with Ring Central. The platform has performed as expected. We could not be happier Review collected by and hosted on G2.com.
The chat feature makes it easier and faster to get a hold of agents. They get issues resolved pretty quickly and questions answered Review collected by and hosted on G2.com.
If you contact them by phone it can take quite a while. Review collected by and hosted on G2.com.
Upsides you have an easy to access work line for all of our employees. Not super difficult to set up. Review collected by and hosted on G2.com.
It was not very easy to filter spam calls and phishing scemes Review collected by and hosted on G2.com.
I like the texting ability, I like the notifications I receive when I have a message (I receive a text message and email). Review collected by and hosted on G2.com.
The connection cuts out a lot. When on a call it will drop even with good wifi. Review collected by and hosted on G2.com.
We are a small team of around 20 people and we use RingCentral for all our communication needs. Its a very simple and interactive application which can be used on Web, Mobile and Desktop platforms. We use it for all 3.
We use it to call and text people
amazing tool for arranging video meeting as well. It has good quality video and has amazing tools to help us with the video conferencing Review collected by and hosted on G2.com.
They are trying to add more features which are needed right now but as we spoke to them, they will be rolling out the new features later this year which will make this the best communication system for businesses. Review collected by and hosted on G2.com.
The system works but lacks functionality and ease of use for a solution so expensive. It is however reliable from a usage standpoint, but beyond that there's nothing to write home about. Review collected by and hosted on G2.com.
Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers. Review collected by and hosted on G2.com.
It is an excellent office phone. I can link it to my cell phone and take calls on there if I need to. We can get calls quickly, and it's always a smooth process to get logged in to the platform Review collected by and hosted on G2.com.
If you take a call without being logged in (If someone calls you direct), you cannot conference the call and then transfer it. That is an inconvenience because as a rule of thumb, you should never cold transfer a call, but then you have the potential to be stuck on an hour-long phone call on mute Review collected by and hosted on G2.com.
