RingCentral Contact Center
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RingCentral Contact Center
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4.0 out of 5 stars
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RingCentral Contact Center Reviews & Product Details - Page 13

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RingCentral Contact Center Overview

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What is RingCentral Contact Center?

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution (RC Cloud PBX offering) offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

RingCentral Contact Center Details
Product Website
Discussions
RingCentral Contact Center Community
Languages Supported
English
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Product Description

RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.

How do you position yourself against your competitors?

RingCentral is the leading Intelligent Connected Experiences platform integrating business communications and customer experience. We are the only provider offering best-in-class CCaaS (rated as a Leader in the Gartner Magic Quadrant 9 years in a row) with a fully integrated market-leading workforce engagement and AI solutions and our UCaaS platform (rated as a Leader in the Gartner Magic Quadrant 8 years in a row). We bring the power of market-leading products all tightly integrated to deliver larger experiences for both your employees and customers.

Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
63,412 Twitter followers
LinkedIn® Page
www.linkedin.com
6,160 employees on LinkedIn®
Ownership
NYSE:RNG
Total Revenue (USD mm)
$1,183
Description

RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. RingCentral is headquartered in Belmont, California, and has offices around the world.

Rose Ann C.
RC
Overview Provided by:
Rose Ann Cruz
Digital Strategist with a focus on Content Marketing, Promotions, and Project Management

Recent RingCentral Contact Center Reviews

Carlos Z.
CZ
Carlos Z.Small-Business (50 or fewer emp.)
5.0 out of 5
"When you're out of the US, this is the best app for communicating with US-based clients."
I recently started using RingCentral for my business communication needs and I have to say, I am thoroughly impressed! The platform is incredibly u...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Best phone software for all size companies"
The ringcentral app allows you to make and receive calls on your personal device without having to give out your personal number. When you make a c...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Avoid and check the online reviews first. No way to cancel"
The service does minimum basics. Nothing I can note that differentiates from other competitors other than it is more expensive.
Read more
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RingCentral Contact Center Media

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147 RingCentral Contact Center Reviews

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147 RingCentral Contact Center Reviews
4.0 out of 5
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RingCentral Contact Center Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RingCentral Contact CenterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about RingCentral Contact Center?

Easy to learn, use and implement

clean and streamlined look and field

Very Intuitive and aligns with other platforms

Great Customer Service and Support Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

System has a few quirks which all software platforms have. Once you understand the ins/outs of the set-up and reporting the system works as designed and is a stable and solid solution for any size business. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Our business operates a call center which can handle anywhere between 40k-60k calls per month. The built in softphone works great and is a major improvement from the previous integration with external softphone software providers. The cloud base makes it easy to set-up work at home or external sites for DR and BC as we are in Florida. We continue to find value in their ability to integrate with our own home grown software to provide a full solution to our clients. Review collected by and hosted on G2.com.

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Layne G.
LG
Manager Quality & Reporting
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
(Original )Information
What do you like best about RingCentral Contact Center?

It's intuitive, easy to use and integrates call and chat channels well. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I'm waiting for a "report designer" for clients to design their own reports. Review collected by and hosted on G2.com.

Recommendations to others considering RingCentral Contact Center:

be sure you understand and can communicate your needs for QA platform Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Call distribution and management, Chat management, performance metrics, Review collected by and hosted on G2.com.

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Edgar R. A.
EA
Operations Manager
Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about RingCentral Contact Center?

It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There were too many steps to achieve any given task that we needed to get done using this platform. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Call Center Agent login interface. Review collected by and hosted on G2.com.

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DG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about RingCentral Contact Center?

Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Transitioning from the previous report delivery service to the new one has been far from flawless. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Among other things, I use Connect First's reporting tools to keep our internal customer records up to date. This is critical for a marketing company that thrives on connecting with our customers. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about RingCentral Contact Center?

I like the fact I can dial out from my PC Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

ITs laggy. it requires a password every time you ring central times out Review collected by and hosted on G2.com.

Recommendations to others considering RingCentral Contact Center:

Its all internet based, so if you get slow connection no calls can be made think about that Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Im not really solving any problems I use it dial and to txt claimants Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about RingCentral Contact Center?

The app does make answering after hours calls pretty easy. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

The call quality can be sub par especially if on wifi Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

The app allows me to use a personal phone to answer work calls wherever I am .... most of the time, without using my minutes Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about RingCentral Contact Center?

I do like how the system looks and it is mostly easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I dislike how the outbound calling is set up. I also do not like that there is not a call history. Review collected by and hosted on G2.com.

Recommendations to others considering RingCentral Contact Center:

Get use to the bugs, because they don't seem to get fixed. But if they do, another problem will result from the fix of the other. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

The biggest issue solved after starting to use connect first is the ease of being able to work remotely from home. This is a big benefit to me since I have moved a couple of hours away from my main office, so I don't have to commute to continue working with my company. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about RingCentral Contact Center?

I find ring central to be very user friendly and a convenient one-stop application for communicating. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Sometimes my phone calls will get dropped or I will get disconnected from a meeting. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

A convenient method of communication. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about RingCentral Contact Center?

What I liked best was that it dialed out...most of the time Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Connections were shoty, video was delayed and voice choppy Review collected by and hosted on G2.com.

Recommendations to others considering RingCentral Contact Center:

See what dialpad is doing and take note. RingCentral has to update its self on all levels or they will be left in the dust Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

We were using RingCentral for a dialer Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about RingCentral Contact Center?

It integrates with Excel or Zendesk very easily (will either comes in as an Excel email or a ticket in Zendesk), calls sounds very clear, and it's overall pretty easily to navigate. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Transferring can be a pain in my opinion. It's just more convoluted than it needs to be. I wish it has some more idiot proof and simple way to do it. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Customer support. It makes international support SO much easily via the phone. Review collected by and hosted on G2.com.

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