What I do like best about RingCentral Contact Center is that is maneageable to use it, that's to say, it's easy to implement, for example, when you're doing phone calls and at the same time you can send a message. Besides, you can offer customer support when they're needing an update or information about a load they're looking or having. Review collected by and hosted on G2.com.
What I dislike about RingCentral is that the organization of the items and sometimes when you are calling fails the connection and it drops automatically. Besides, I do not think any sense to use RingCentral for Video, I do believe that the more simple the better its utilization and trasability. Review collected by and hosted on G2.com.
143 out of 144 Total Reviews for RingCentral Contact Center
Overall Review Sentiment for RingCentral Contact Center
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The integration pop-up showing the dialpad, my previous calls and voicemails is very handy to have open on my Salesforce or LinkedIn. Being able to pick the number I call from is also ideal so I can have a UK or Irish number or call from Private vice versa. Review collected by and hosted on G2.com.
Sometimes the integration fails to call so I have to unistall and reinstall or open the web page to ensure I can call people quickly. Review collected by and hosted on G2.com.
the stability of the signal, even when the internet speed is low the connection is solid Review collected by and hosted on G2.com.
toggling between texts and calls is something that I have to get used to, the edition of the contacts could improve aldo without having to go all the way to the contacts list Review collected by and hosted on G2.com.
It's versatile, and can be used in a multitude of ways, across multiple devices, that all correspond to the same phone number extension. It makes answering office calls while traveling or working remotely pretty easy. Review collected by and hosted on G2.com.
It can be finicky to set up, and some of the main contact center's feature pathways can be confusing at first. It requires more user savvy, which could be an issue at first. Review collected by and hosted on G2.com.
It has an all in one built in function in communication with Clients/Customer Review collected by and hosted on G2.com.
I haven't tried the Fax option but also making the queue option to be only available on the manager's end Review collected by and hosted on G2.com.
RingCentral Contact Centre is the ultimate solution for our business, accomodating our vast and evolving needs under a single, unified platform. I really appreciate the modular capabilities of the platform, allowing us to continuously evolve our technological capabilities to match the changing demands of the business. Having a single platform that handles all of our integrations is ideal, and it is clear that RingCentral Contact Centre is also evolving quickly, keeping up with the latest technological innovations (AI capabilities). Review collected by and hosted on G2.com.
I don't know that I have any real dislikes about RingCentral Contact Center.
If I had to pick something, I would say the inability to fully "sandbox" different business units on the platform is less than ideal. With full transparency, I should note that my company's utilization and implementation of RingCentral Contact Center may be unique in this case, but this is our experience with it. Review collected by and hosted on G2.com.
It's amazing that we already am using it to analyze our phone calls. There;s a queue system where we can modify how we want our phone calls to be received. We can also label phone calls. Review collected by and hosted on G2.com.
The TCR is taking some time to be approved. Review collected by and hosted on G2.com.
Muy bueno de usar, intuitivo y fácil. La conexión mantenía muy estable Review collected by and hosted on G2.com.
Le faltan algunas características de comunicación para apoder ser un buen chat empresarial Review collected by and hosted on G2.com.
I recently started using RingCentral for my business communication needs and I have to say, I am thoroughly impressed! The platform is incredibly user-friendly and has all the features I need to stay connected with my team and clients. The call quality is excellent and the video conferencing feature has been a game-changer for us. I also appreciate the ability to access the platform from anywhere on any device. The customer support team has been very helpful and responsive whenever I've had questions or needed assistance. Overall, I highly recommend RingCentral to anyone looking for a reliable and robust communication solution for their business. Review collected by and hosted on G2.com.
I've recently started using RingCentral and my experience has been good so far. Review collected by and hosted on G2.com.
The overall stablity of the enviroment has been favorable. Innovation is in line with the market. Account team is present and supportive. If something is not quite right, the team at Ring wants to know about, whats to fix it, wants to improve... You can't ask for anything more from a partnership!!! Review collected by and hosted on G2.com.
I would not say I "dislike". I would say more of an "opportunity" - Make your customers ambassadors of your solutions by investing more in your customer’s technical resources – enhance administration training and empower your customers to be extensions of your products and services... Review collected by and hosted on G2.com.
Ease of use and clean interface. Navigations are easy to understand. Review collected by and hosted on G2.com.
It freezes sometimes. It does not give me a detailed number of calls I make per shift. Review collected by and hosted on G2.com.
