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91 Richpanel Reviews
Overall Review Sentiment for Richpanel
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Besides the tool being adaptable and intuitive, they actually care about us as a client. Richpanel allows our customers to go through a self-service process that is customizable and adaptable to our needs. We are able to gather data and improve upon this from a visual and functional perspective with RichPanel's skilled team. They are aware of our needs as a client, react quickly, and offer improvements. They are also on the innovative side of the industry and are constantly learning and growing which is what we seek in our partners as JAXXON. Review collected by and hosted on G2.com.
Nothing. The team at Richpanel has catered to our specific use-case requirements and been open to testing new ideas with us as well as implementing new changes to their tool based on the needs of JAXXON. Proud to be working with RichPanel and seeing results every day. Review collected by and hosted on G2.com.
We previously used both Gorgias (18 months) and Zendesk (3 months) and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. Review collected by and hosted on G2.com.
Only thing that I'd like is a ReCharge integration that we can use via RP. However, this is due to a highly custom feature on our site and not any fault of RP. Not even ReCharge's native software can handle our customization correctly. Review collected by and hosted on G2.com.
No one came close to what this system could do alone for us! Our volume ended up decreasing by 55% so far, just because we utilized the tool's strengths (and that's just the begging week for us).
You can custom tailor any questions with answers you want to appear for any order and make conditions when those questions appear. The possibilities here are absolutely limitless! Showcase different questions and provide different replies if the order contains a specific SKU, if the order contains a specific tag, if the order is fulfilled/unfulfilled, if the shipping method contains specific words or is equal to specific words, if the order is delivered, if it's not delivered but it is within/outside the service level, and so much more...like really there are sooooo many possibilities here! You can also style the answers however you want and you can even put adjustable data that will automatically change for different orders. Review collected by and hosted on G2.com.
At this point, there really are no dislikes. This is a young company that is still developing its software so naturally, system updates are frequent. They are incredibly receptive to feedback and immediately work on implementing any changes or fixing any bugs. Review collected by and hosted on G2.com.
Prompt responses, knowledgeable staff, a real effort was made to make the product as usable as possible. Review collected by and hosted on G2.com.
Product limitations only, service impeccable. Review collected by and hosted on G2.com.
I've been very fortunate to work with Dorai & Amit during our transition from Gorgias to Richpanel. Their "White Glove" service has been like nothing I have ever experienced before. They have a very strong team and are so agile. We have worked with Zendesk and Gorgias in the past, and so far we've been greatly impressed by everything that Richpanel has to offer. There is no BLACKHOLE of product feature requests with Richpanel, they are very open with us on the status of a feature, and give us the flexibility to determine if a feature is a high priority or not. Review collected by and hosted on G2.com.
Can't think of anything I dislike about this company. Review collected by and hosted on G2.com.
Supportive staff
They are willing to listen and go out of their way to create a customized panel as per our specific use cases
Whatever the challenges are, they never say no on your face but always go back and look for solutions
Of course, we may not be able to solve all use cases or issues but at least you know that the team is putting in the effort which is very encouraging
Great tool, as a whole
Very easy to use
The usability is really simple, anyone and everyone can learn the tool easily as the interface is very easy to understand.
I have used not many others in the market but really think their overall UI/UX is one of the key strengths they have, it is so simple, easy on the eye, not cluttered at all, the font size, the colors on the dashboard, everything is done in such a manner that as a user it is super easy to use and also very pleasant as an experience to use, which I feel is very imp as you have to feel good about using the tool also, and enjoy it yourself as a customer to be able to be in the right frame of mind to resolve your actual customer's issues
Their dashboard is super cool, all customer info, from, earlier interactions, purchase history, visits, contact, etc are all seen in a single dashboard when interacting with the customer, which helps the agent to have a more informed talk with the customer and give them personalized attention. It does this very seamlessly and easily which is really cool Review collected by and hosted on G2.com.
There are some tech functionalities that they do not have solutions to yet, but that is a specific case for us as we are on woo commerce and they have that solution for Shopify and not for woo.
So we hope that they are able to work out a way to get it done for us, which we know they are working on to look for a solution, hoping for the best
Also, they do not have the calling feature integrated yet as there is a service provider issue with India specific, hopefully, that gets sorted out Review collected by and hosted on G2.com.
It pools all the main contact channels into a single panel with a total view of the customer. It also lets you modify on the fly without bouncing in and out of different programs Review collected by and hosted on G2.com.
Have not found any dislikes yet. Whenever I have a suggestion the team is fast to respond with a solution. Their background and experience working on similar platforms has Richpanel a great tool Review collected by and hosted on G2.com.
From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve frequently asked questions.
From the team: Love their attitude and energy when given feedback. They move fast and show respect the competition. They focus on their own product and really care about solving key issues for customers and customer service providers. Review collected by and hosted on G2.com.
Not much to pick at, the backend UI can use some optimizations here and there - but the important stuff works and works well. Review collected by and hosted on G2.com.
