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91 Richpanel Reviews
Overall Review Sentiment for Richpanel
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Richpanel Customer Service and support representatives are the best ever, supportive and responsive to problems and suggestions. Review collected by and hosted on G2.com.
I am happy with Richpanel. Nothing to mention. Review collected by and hosted on G2.com.
Easy and quick setup. Clear customer history in view at all times. Cross-platform functionality with simple order creation flow. Review collected by and hosted on G2.com.
API calls are sometimes delayed. Changes to the user-facing platform are made without notice. Review collected by and hosted on G2.com.
I love how the Richpanel team communicates in a professional and deadline-oriented manner. I have never felt like my questions went un-answered, and they exhibit a strong commitment to standing by their product and services! Review collected by and hosted on G2.com.
The only aspect I would consider a down-side are that sometimes the frequent updates may cause a glitch with showing the incorrect number in the queues. This is not a deal breaker at all, considering the positives from the updates! Review collected by and hosted on G2.com.
Richpanel comes with a lot of features already built in. Your support team can easily track mentions or comments on social platforms but you are also able to answer any incoming queries via email or in chat etc. The best part there is no need to look up for Shopify orders in Shopify as you have all customer's details in Richpanel already. Review collected by and hosted on G2.com.
They could add more native integrations, especially for Shopify plugins that make our work easier. Also we had a small problem with assigning the first customer message to support agent as it went to me as first (owner). Review collected by and hosted on G2.com.
It's easy to navigate and easy to keep using. The more that I use it, the easier it seems to get to use. I like how I can see how my other team members are doing as well. Review collected by and hosted on G2.com.
Sometimes, it doesn't notify me when I have a new Richpanel that I need to review. That can sometimes cause issues when trying to keep my response time as low as possible. Review collected by and hosted on G2.com.
Ability to tag others in private notes for internal follow up, built for eCommerce businesses Review collected by and hosted on G2.com.
UX is a little clunky. Creating folders to file tickets is not really intuitive. Review collected by and hosted on G2.com.
The ability to manage CSR performance and display it when needed for meetings. Review collected by and hosted on G2.com.
There is nothing that does not work well for us currently in the capacity to which we use it. Review collected by and hosted on G2.com.
Richpanel is truly rich in all that this program offers. It pulls every platform that customers uses to contact our business into one place. My team uses Richpanel and the result? We caught up on all of our customer correspondence in under 2 hours. It is extremely easy to use, and easy to tailor to our needs. The Team behind Richpanel really go above and beyond and are available to us whenever we have a question.
Not only does Richpanel cut the need to hire more reps in HALF, it also provides the customers with amazing self service. Richpanel will get the job done. Review collected by and hosted on G2.com.
Nothing so far. If we need something added, The team can tailor to our needs to the best of their abilities. Review collected by and hosted on G2.com.
Very easy interface and good responses to issues. Good way of responding to questions, and always open. Review collected by and hosted on G2.com.
No dislikes at all, everything is running smooth. Review collected by and hosted on G2.com.
