Richpanel Reviews & Product Details - Page 3

What I like best is the chatbot and the usability. Review collected by and hosted on G2.com.

Sometimes it crashes due to memory, but not very often. Review collected by and hosted on G2.com.

The organization of the panels and how it is completely customizable makes my work very productive when using Richpanel! Review collected by and hosted on G2.com.

There are not any downsides. I thoroughly enjoy using Richpanel daily! Review collected by and hosted on G2.com.

I like the easiness of finding messages and AI prompts and replays. Assignments are easy to create new views for everyone or Private for your business. Review collected by and hosted on G2.com.

I get multiple duplicate messages after something has been closed. Some come in an hour later. Implementation and Intergration were slow at the beginning. Review collected by and hosted on G2.com.

We used to work with Zendesk and now on Richpanel it is great to see the transpacy of order for ecommerce. Review collected by and hosted on G2.com.

The intergration was quite complex because we had muliple channels but Richpanel team was a great help. Review collected by and hosted on G2.com.

What I like best about Richpanel is the interface. It's really simple and quick to get used to it. Review collected by and hosted on G2.com.

The fact that it gets slow with text expander/shortcuts can be hard sometimes. Review collected by and hosted on G2.com.

It has a well integrated dashboard that brings a lot of insight Review collected by and hosted on G2.com.

There are no API that can integrate what I was looking Review collected by and hosted on G2.com.

I like that the information is pulled for the customer (if available) in the chat and that I can communicate to my team when needed via the private note. Review collected by and hosted on G2.com.

Sometimes the search feature is not smooth. Review collected by and hosted on G2.com.

Easily integrates with Shopify, pulls up customer data and allows you to modify or create new orders. Customer support has been great. Review collected by and hosted on G2.com.

The backend could be organized a bit better, there is a lot going on. Review collected by and hosted on G2.com.

The collabrative approach from all members of the Richpanel team. Nothing is too much, all areas are always open to be explored, refreshed and reworked dependant upon business needs Review collected by and hosted on G2.com.

I would suggest the only downside is the remoteness, would be great to be face-to-face more often and work through some of the developments we would like to see. Review collected by and hosted on G2.com.

Their self-serve platform makes it life so much easier for our customer service team. They also listen to our issues and continually build solutions to address. Review collected by and hosted on G2.com.

There are always a few small features missing here and there, but the team is quick to build solutions which we love. Review collected by and hosted on G2.com.