Richpanel Reviews & Product Details - Page 2

It gives most of the important information regarding an order all in one spot Review collected by and hosted on G2.com.

Sometimes it only display one profile in a way that makes it seem like there were no other orders even though there are multiple. Review collected by and hosted on G2.com.

Richpanel is great, it has pretty much everything you could need in a platform at a very cost effective price. The customer service is also amazing, they always get back to me the same day and are very helpful. Review collected by and hosted on G2.com.

The only thing I dislike is the self service features costs $100 a month whereas in other platforms the self service feature is included or at a small additional fee. Review collected by and hosted on G2.com.

clean UI and it's very intuitive. helps make our workflow efficient and it's not clunky like a lot of other helpdesks. they're also making updates frequently but ones that make sense - which cannot be understated. a lot of times updates with other helpdesks are just an entirely new way of doing something or "fixing" something that didn't need to be fixed at all Review collected by and hosted on G2.com.

I don't have any downsides really. If I'm being nitpicky, using the beta version it's occasionally buggy. but that's completely expected for a beta. Review collected by and hosted on G2.com.

There are many options to customize your dashboard and input important material for later use. The team at RP has also been great, helping us with everything we need and fixing issues as they come. Review collected by and hosted on G2.com.

The platform is quite slow when typing, especially when using a text expander. This makes it challenging to work as fast as could be possible. I also think not being able to move emails between the brands is limiting. Review collected by and hosted on G2.com.

Richpanel has completely revamped how we understand and engage with our customers. The way it consolidates customer data from various sources and channels is a game-changer. It's like having a complete 360-degree view of each customer, which empowers us to craft personalized experiences that truly hit the mark.

The segmentation and analytics tools have been absolute lifesavers, helping us spot trends and opportunities that might have slipped through the cracks otherwise. And don't get me started on the automation features – they've made our customer support and engagement efforts a breeze, boosting our team's efficiency and effectiveness. Review collected by and hosted on G2.com.

no sound notification during incoming new chats Review collected by and hosted on G2.com.

I especially like the interconnectedness with other platforms and the wealth of data and analytics one can draw from Richpanel. The customer service has been great also. Review collected by and hosted on G2.com.

So far the main issue has been how much computer memory it takes. It has been getting better, though. No being able to right-click and open a new tab is also something I find annoying. Review collected by and hosted on G2.com.

Like the layout. The customer service is very helpful and detailed very friendly. I really like the snooze feature, you can always go back to it and take care of a customer Review collected by and hosted on G2.com.

I do not like all the features on the left side panel. Loks to cluttered and junky. Sometimes is confuses me when I have to be fast in my replies to customers. Review collected by and hosted on G2.com.

Just the features, unlike other platforms, it shows the customer and order info. You can snooze the message until they reply. Review collected by and hosted on G2.com.

I think the one I noticed is the lack of sound when a new chat comes in. Review collected by and hosted on G2.com.

CRM integrations can easily be added to help you in managing your growing business. Their support team is easy to interact with and responds within a few minutes. Review collected by and hosted on G2.com.

The only thing that I can say that can be improved is the communication of upcoming updates that may affect productivity hours, other than that Richpanel is a good CRM platform. Review collected by and hosted on G2.com.

I really like how we can merge tickets to multiple conversations customers may be having. It is really helpful in keeping this organized and be able to respond to the customer in a timely manner Review collected by and hosted on G2.com.

I really wish we could merge accounts with multiple email addresses. Many customer reach out on different email address than the one that is connected to their account, so it would be nice to have that as a feature. Review collected by and hosted on G2.com.