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Richpanel Reviews & Product Details - Page 10

Richpanel Overview

What is Richpanel?

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. ✅ Self-service portal to automate repetitive questions. ✅ Multi-channel help desk & live chat. ✅ Reply faster with context. ✅ Get sales through live chat. ✅ Comprehensive customer service reports.

Richpanel Details
Languages Supported
German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish
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Product Description

Make customer service your #1 differentiator!


Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
256 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®

Amit R.
AR
Overview Provided by:

Recent Richpanel Reviews

Parker H.
PH
Parker H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Support"
Richpanel allows my team and I to effectively solve customer issues. My partner Harsh Shah has always been a huge help with it comes to integrating...
marcus J.
MJ
marcus J.Small-Business (50 or fewer emp.)
5.0 out of 5
"100% satisfied"
I really like that its so easy to work in this program. We have saved a lot of support-time. Today we have the smaller package because the ai didnt...
RP
Ryan P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Fantastic Tool for Managing Customer Touchpoints"
Manages all our customer touchpoints which include social media, email and sms. Integrates beautifully with Shopify and gives us a great breakdown ...
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Richpanel Media

Richpanel Demo - Make Customer Service your #1 differentiator
Build customer loyalty with effortless customer service.
Richpanel Demo - Self-Service Portal
Let customers resolve repetitive queries immediately with a Self-Service portal
Richpanel Demo - Agent Help Desk
Help agents resolve faster. Unify all channels, orders and apps in one screen.
Richpanel Demo - 20+ Integrations
Integrates with 20+ other Shopify apps
Richpanel Demo - Chat campaigns
Connect high intent visitors with live chat agents using chat campaigns
Richpanel Demo - Measure Team Performance with Help Desk Reports
Measure your team's performance on response times, resolution times & customer satisfaction. Take data backed decisions with robust analytics.
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91 Richpanel Reviews

4.6 out of 5
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91 Richpanel Reviews
4.6 out of 5
91 Richpanel Reviews
4.6 out of 5

Richpanel Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RichpanelQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
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Review source: Organic
What do you like best about Richpanel?

Richpanel has provided us the ability to provide great customer service to our customers in a timely manner. I am also very pleased with their attention to customer service. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The great news is we have not seen any downsides thus far. Review collected by and hosted on G2.com.

What problems is Richpanel solving and how is that benefiting you?

What excites me is their commitment to growth and their continuing to find solutions for everyday business. Review collected by and hosted on G2.com.