Richpanel Reviews & Product Details

Richpanel allows my team and I to effectively solve customer issues. My partner Harsh Shah has always been a huge help with it comes to integrating new processese. Review collected by and hosted on G2.com.

I do wish there was more documentation around how to set up certain settings and features. Review collected by and hosted on G2.com.

Manages all our customer touchpoints which include social media, email and sms. Integrates beautifully with Shopify and gives us a great breakdown of customer purchase history as well as all their conversations with us in the past. We loved Richpanels whiteglove customer support, they were quick to reply to all our queries and helped onboard us from Gorgias. Ease of implementaiton was a big part of our transition. Transparent pricing also a massive bonus, we're no longer hamstrung by ticket pricing, instead it's by agent. Review collected by and hosted on G2.com.

I wish it wouldn't quote how much other customers saved by slashing costs where our customer service team logged in. Review collected by and hosted on G2.com.

I really like that its so easy to work in this program. We have saved a lot of support-time. Today we have the smaller package because the ai didnt really work for us.

We have tried Hubspot, gorgias and many other programs and we are very picky.... so if we like it.. then its good.

The support is also perfect. Quick zoom-call if needed.

Thw program pays for itself big time. Review collected by and hosted on G2.com.

We wish for

Integration with Chatbot.com

Also a better formprogram

there is an issue today between our formprogram and richpanel but im not sure its richpanels problem. We have made a workaround that works kindof. Review collected by and hosted on G2.com.

I like the features that Rich panel has, but there are so many of them. I'm not sure we will use them all.

I like the idea of tagging but I have no idea how to then search for those tags

I like how rich panel shows us the lifetime sales of customers, which allows me to treat our valued, long standing customers with a lot of care!

I like how rich panel seems to import the order numbers - I was having to ask or search for order numbers in zendesk. Review collected by and hosted on G2.com.

Rich panel seems to take longer than Zendesk to load at certain times throughout the day

Rich panel makes my workforce fear for their job security because it is full of automation tools, which gives my coworkers distraught existential thoughts and feelings, leading to depression, anxiety, and dysphoria.

Rich panel tickets sometimes get frozen

Rich panel is more complicated than other ticket systems we have used (Zendesk for example)

Rich panel does not have ticket NUMBERS and so members of my team have complained that they cannot keep ticket numbers in a spreadsheet, to track their sales/customer relations

Rich panel does not have a dark mode that I could find, and so it is hard on the eyes

Rich panel "snoozed" tickets are stored at the bottom of the navigation tray on the left, and I think they should be stored right under the inbox link.

Rich panel is difficult to navigate on smaller screens

Rich panel tickets are not searchable in my gmail results, so when a customer calls in and I do not know where we were writing to eachother (was it email? was it rich panel?) I used to be able to search their email in my gmail and the Zendesk ticket would come up in my gmail search results. But rich panel tickets do not come up in gmail search results! This increases the amount of time it takes for me to begin reviewing what steps have already been taken to resolve issues. Review collected by and hosted on G2.com.

I find Richpanel to be efficient for my line of work because of the easily accessible information that is available to me via company platform integrations, as well as the ease of navigation within both desktops and mobile applications. Review collected by and hosted on G2.com.

I think that one way Richpanel could improve is by featuring personal customizations within the platform for each agent's use - I love to keep my thinking fresh by changing the "background" or "theme" on my dekstop, GMail, and Slack programs! Review collected by and hosted on G2.com.

The interface of the website is pleasing to the eyes. I also like how there are separate folders or views that help with organizing the chats/emails that we receive. The leaderboard page is also a great addition since we can see our scores real time. Review collected by and hosted on G2.com.

There is no sound notification to indicate that there is a new chat. You have to be on the same chat pannel page in order for you to know that there is a new chat that you need to answer.

You have to place the richpanel window on a different screen so you can see if there are incoming chats while doing other stuff like sending an email using a different website. Review collected by and hosted on G2.com.

Honestly what I like the most about Richpanel is not even the tool itself. Whilst the tool itself is amazing and everything you'd need for an optimal CRM experience with every feature you need and all the analytics you could dream of... the real kicker is the team behind the tool. Service is top notch, you are part of a family and they have been insanely helpful to myself and our team throughout a rough period. Review collected by and hosted on G2.com.

Not a single damn thing. I love everything about Richpanel and compared to any other tool I have used, Zendesk, Freshdesk, it is not comparable. I just hope they don't grow too fast and sell too quickly to some new overlord who stops caring like Zendesk did. Review collected by and hosted on G2.com.

What I like best of RICHPANEL are the following: The analytics, Costumer support and the technology implied behind it. I love how the analytic module reflects the efficency of the agents and the time of each channels of communitation. The there´s the quick responses and support to our questions and the resolution of it. Review collected by and hosted on G2.com.

What I dislike the most of RICHPANEL is that it hasn't updgraded much regarding the integrations with whatsapp. This communication channel started when we started working presented certain difficulty regarding the life time of tickets. Is some time has passed and the ticket hasn't been answered, the ticket would automatically be close being imposible to response to aour clients. Then it hasn't launched yet the integration of outbound messages through whatsapp, this would be a great acquisition for my marketplace Review collected by and hosted on G2.com.

its easy to use, alot of information at your fingertips, especially about the customer. clean interface, I love the option that you can make the screen adjustable to your liking. Review collected by and hosted on G2.com.

The only thing I do not like about Richpanel is the new interface, on the left hand side of the screen, the Inbox, looks too cluttered, you have to manually minimize all of the windows in order for it to not look so cluttered. I would also like that the integration with aircall was a little bit better, possibly have a dedicated button or feature to have Richpanel and Aircall all in one, Zendesk had the phone line integrated with their system, making it easier to use the phone and zendesk all in one. Review collected by and hosted on G2.com.

I like the customer information on the side of the panel. I like the snooze option. This will let me go back to that ticket and finish it and take care of the customer Review collected by and hosted on G2.com.

I dont like the new up to date on Richpanel. It has to many options on the left side of the panel which we wont use and it looks cluttered. I dont like the new box where you write notes to customers or ourselfs. I want it the older way. On some of the customers profile you cant change their emails or other info like you could the older way. Over all i liked the older version better then the newer version. Review collected by and hosted on G2.com.