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Top 10 Richpanel Alternatives & Competitors

(91)4.6 out of 5

Explore the best alternatives to Richpanel for users who need new software features or want to try different solutions. Help Desk Software is a widely used technology, and many people are seeking innovative, quick software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Richpanel include features and integration. The best overall Richpanel alternative is Gorgias. Other similar apps like Richpanel are Intercom, Zendesk Support Suite, Gladly, and Kustomer. Richpanel alternatives can be found in Help Desk Software but may also be in Live Chat Software.

Best Paid & Free Alternatives to Richpanel

Gorgias
Intercom
Zendesk Support Suite
Gladly
Kustomer
Freshdesk
Tidio
Help Scout

Top 10 Alternatives to Richpanel Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Richpanel stacks up to the competition, check reviews from current & previous users in industries like Retail, Health, Wellness and Fitness, and Apparel & Fashion, and find the best product for your business.

Gorgias

By Gorgias

(520)4.6 out of 5

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

Categories in common with Richpanel:

Reviewers say compared to Richpanel, Gorgias is:

Slower to reach roi

See all Gorgias reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Richpanel:

Reviewers say compared to Richpanel, Intercom is:

Slower to reach roi

See all Intercom reviews

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Customerly

(35)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Richpanel:

Reviewers say compared to Richpanel, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

Gladly

By Gladly

(984)4.7 out of 5

Gladly is a customer service software.

Categories in common with Richpanel:

Get a quote

Reviewers say compared to Richpanel, Gladly is:

Slower to reach roi

More usable

Easier to set up

See all Gladly reviews

Kustomer

By Kustomer

(430)4.4 out of 5

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Categories in common with Richpanel:

Reviewers say compared to Richpanel, Kustomer is:

Slower to reach roi

See all Kustomer reviews

Freshdesk

By Freshworks

(3,500)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Richpanel:

Reviewers say compared to Richpanel, Freshdesk is:

Slower to reach roi

See all Freshdesk reviews

Tidio

By Tidio

(1,614)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Richpanel:

Reviewers say compared to Richpanel, Tidio is:

More usable

Easier to set up

Better at meeting requirements

See all Tidio reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with Richpanel:

Reviewers say compared to Richpanel, Help Scout is:

More usable

Easier to set up

See all Help Scout reviews

Helpshift

By Helpshift

(380)4.3 out of 5

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Categories in common with Richpanel: