Rhodium Incident Management Reviews 2025: Details, Pricing, & Features

Verified User in Law Enforcement

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Aug 26, 2021(Original Aug 26, 2020)

"Product Decreased since Merger, Now new and improved Higher Cost and App that does not work"

What do you like best about Rhodium Incident Management?

As a small agency, this software allows the customization of information for the customer. Furthermore, it is easy to use, and manage operations. The best part about this software is that you can take a pre-built plan, and reuse it, customize it, and not recreate the wheel or have to start over from scratch. Review collected by and hosted on G2.com.

What do you dislike about Rhodium Incident Management?

I am not going to lie; the onboarding process is overwhelming and time-consuming for a small agency. They have shortcuts to help, however not always the easiest to use. Placing units and personnel in the system is time-consuming and take a lot of time. However, once this essential step is completed, the rest is fairly easy to set up and maintain.

The app does not work as promised, and it was going to be improved after the buy-out.

Omnigo, Slapping a price increase when the company got bought out.

We are all a number now and not a customer. You are a customer; that is just a number when you call customer service.

False service and improvements from the MERGER were claimed that were going to happen, however as of today; they have never occurred. However, a price increase occurs and Review collected by and hosted on G2.com.

Recommendations to others considering Rhodium Incident Management:

The start-up process is overwhelming; however, once you get over that hill, it is a cakewalk.

Got back to PERSONAL SERVICE!!!!! The merger with Omnigo was the dumbest thing you ever did. Review collected by and hosted on G2.com.

What problems is Rhodium Incident Management solving and how is that benefiting you?

We are using the software for several different functions, such as school safety and security, emergency management, Event / Sporting Event Planning for schools.

Benefits we can use the IAP again, and still be able to customize it, without having to retype and start over. Review collected by and hosted on G2.com.

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Michael P.

Lieutenant/Emergency Planner

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Feb 14, 2019

"High Performance Solution for Any Sized Agency"

What do you like best about Rhodium Incident Management?

Beyond the comprehensive capabilities of the program itself, the Rhodium staff is always engaged with my office to ensure we are maximizing our use of their system. We connect frequently on recent uses of the system, as well as upcoming planned events, and discuss sustainable positives, as well as challenges that require improvement or education with Rhodium. This results in significantly incremental improvements in our use each time, as well as beneficial updates or additions by Rhodium that make our use easier. Review collected by and hosted on G2.com.

What do you dislike about Rhodium Incident Management?

We have experienced small glitches in the past, such as forms duplicating data across multiple lines of input in pre-plans. This is a problem that, over the course of time and discussion with Rhodium staff, we have experienced less and less, and see no negative impact to our pre-planning. Review collected by and hosted on G2.com.

Recommendations to others considering Rhodium Incident Management:

Rhodium is an input/output-based program; you get what you put into it. Take time to meet with Rhodium staff via teleconference and learn a quality overview of the program, then spend the the time to play with the program and familiarize yourself with all the capabilities. I set up a training incident in our program, built a PowerPoint for my staff to reference, and had each of my users complete practice objectives to validate their familiarization. Now that I have five users that understand the operation of the system, we are highly effective at implementing this system when it counts. If you take the time to work with the system and understand the operations and capabilities, you will get a significant return on investment. Review collected by and hosted on G2.com.

What problems is Rhodium Incident Management solving and how is that benefiting you?

We have been using Rhodium for about eight months now, and have found it very useful in both pre-planning and operational applications. We are currently looking to expand our use with it and have started to explore working with other agencies regionally as well.

As with any program, it really comes down to what you put into it. I have used it for pre-planning nearly a dozen special events and activities in our city, and have used the command board interface on four or five events as well. The pre-planning component, using ICS 200-series forms, has been highly useful for us, given the number of special events that we have. I have used the pre-plans for our Christmas Parade, a Vice-Presidential Visit, several 5-10k and half marathons, festivals, and training exercises. The command board was recently used at almost full functionality for our annual Christmas Parade, allowing us to track and manage four different agencies in two different jurisdictions during our Unified Command operation. All of the reviews we have received from participating agencies have been overwhelmingly positive, leading to the push for cooperative partnerships with use of the system.

We continually work with our Rhodium rep to give feedback and improve functionality for us, and it is becoming more valuable with each use. I am currently working with our rep to have new items added to the system that will expand our capabilities with our Technical Rescue Team and special events, such as FEMA standardized marking icons for use on their mapping overlays, and incorporation of additional navigational data for use with wide area search and other similar functions. Review collected by and hosted on G2.com.

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Verified User in Government Administration

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Sep 06, 2017

"Phenomenal Incident Management Tool "

What do you like best about Rhodium Incident Management?

Rhodium Incident Management provides a stable, flexible, simple incident management tool. Review collected by and hosted on G2.com.

What do you dislike about Rhodium Incident Management?

At this time I do not have any dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering Rhodium Incident Management:

This software has increased our incident management capabilities. It is also very flexible and allows it to be used in many different ways by many different disciplines within the agency and the state.

Review collected by and hosted on G2.com.

What problems is Rhodium Incident Management solving and how is that benefiting you?

This has provided us with a streamline process to complete forms and documents. It has also created uniformity during disasters and events. With this system we have saved time that is usually spent on writing a plan and compiling all after action needs. Review collected by and hosted on G2.com.

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Tommy W.

Captain - Administrative Services

Law Enforcement

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Nov 06, 2016

"Great ICS tool"

What do you like best about Rhodium Incident Management?

Rhodium software allows users in the field to initiate and modify critical incidents as they occur. This allows any user login and view and active situation in a dynamic environment. Supervisors can see assets and resources that are available, deployed, or responding. It allows for command level decisions to be made with a full understanding of resource availability. It also provides accountability for staff and equipment making the end of a major situation easier to wrap up and safer for all of those involved. You can also create templates that make initiation of an incident easier and faster. You can also create checklist in advance which helps with the decisions about equipment or resources needs. Review collected by and hosted on G2.com.

What do you dislike about Rhodium Incident Management?

It is a little bit cumbersome to set up but the Rhodium staff does a pretty good job of assisting. During a live situation we have found that Rhodium requires a dedicated staff member and if the situation is large or complex enough, it requires two staff members. I work in law-enforcement so during critical incidents we may not have additional staff to operate the software. We currently find so much value in the information provided from the software that we dedicate staff at the one set of an incident Review collected by and hosted on G2.com.

What problems is Rhodium Incident Management solving and how is that benefiting you?

Command level decision-makers are able to determine the quantity, specialty and availability of resources. Information is being relayed and stored via the software. Post-incident debriefs are more accurate, reports provide a higher degree of information, and accountability for all resources becomes much easier. Review collected by and hosted on G2.com.

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