RFS Business Solutions Reviews & Provider Details

RFS Business Solutions really surprised me with how well they handled everything from the start. We’ve worked with other sales agencies before, and it was always the same story: lots of promises, but not much to show for it. RFS Business Solutions came in and took charge without us needing to babysit them. They understood our industry right away and didn’t just throw a bunch of random leads at us.

They focused on bringing us solid opportunities that were the right fit for our audience, and it made a big difference. They also kept us updated regularly, and anytime we needed to change direction, they adjusted without any hassle. It was a totally different experience than what we’ve had with others. Review collected by and hosted on G2.com.

Honestly, there wasn’t one single thing that stood out above everything else. The whole process was just really smooth from start to finish. They did what they said they were going to do, kept things moving along, and adjusted when we needed them to. They didn’t reinvent the wheel or do anything groundbreaking, but they delivered exactly what we needed without any hassle. It wasn’t flashy, but it worked. Review collected by and hosted on G2.com.

I was impressed by how quickly they ramped up and once they changed PMs, how quickly the calls were getting completed. I also like that they provided me with # of hours used and # of hours remaining on a weekly basis, which allowed better planning and determining if a change order was going to be needed. Review collected by and hosted on G2.com.

Some of the agents documented/dispositioned calls differently. Some agents didn't sound really enthusiastic and this led to customer complaints and thinking the campaign was fraud Review collected by and hosted on G2.com.

RFS's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process, combined with their commitment to delivering the highest level of customer service, make them an invaluable partner for WheelShare. Review collected by and hosted on G2.com.

We are extremely satisfied with RFS's services. I can't think of any areas that need improvement. We look forward to our continued partnership and the launch of the French language hotline. Review collected by and hosted on G2.com.

RFS Business Solution passion for their company and people is their biggest strength. Review collected by and hosted on G2.com.

They should stay more nimble to changes. In our business, changes come quickly depending on the time of year. Although they’ve been great about this, I’d reiterate to stay open to changes. Review collected by and hosted on G2.com.

I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed Their analytics teams are also very quick to conduct analysis and come back with valuable insights. Review collected by and hosted on G2.com.

There is no major convers at the moment. Review collected by and hosted on G2.com.

They are committed to the project. they taking care for that A-Z if some associate is getting sick they taking care for change of shift also if associate need days off they take care for all the changes which is save me a lot of time that i don't need to take care for that kind of staff. Review collected by and hosted on G2.com.

almost 6 months since i start my project so far didn't find something that i would change. if got issue we taking care for that right away together. Review collected by and hosted on G2.com.

RFS is a flexible business partner, meaning they can adapt and react to challenges. They proved this from the start, by handling a quick and effective ramp-up. Moreover, in the first year of business, they scaled up the team up to three times and improved customer satisfaction scores, in the same time. Review collected by and hosted on G2.com.

We can always find areas that need better performance and we rely on RFS to be proactive. Review collected by and hosted on G2.com.

Their impact on our lead follow-up process was particularly noteworthy. By consistently and promptly following up with leads, FS Business Solutions helped us capitalize on opportunities that might have otherwise been missed, potentially boosting our conversion rates. Review collected by and hosted on G2.com.

Nothing yet to share. they are exceptional Review collected by and hosted on G2.com.

Their expertise in providing specialized support for different industries, including educational platforms and proactive customer interaction management across different channels was exceptional and truly set them apart. Review collected by and hosted on G2.com.

RFS Business Solutions met all our expectations, leaving us completely satisfied. We found no areas needing improvement. Review collected by and hosted on G2.com.

Their communication has been very prompt. Whenever I send a message, I usually get an immediate response. Review collected by and hosted on G2.com.

No, I haven’t had any issues with them so far. Review collected by and hosted on G2.com.