--- title: RFS Business Solutions Reviews meta_title: 'RFS Business Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how RFS Business Solutions works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 22 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # RFS Business Solutions Reviews **Vendor:** RFS Business Solutions Pvt Ltd **Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) **Average Rating:** 5.0/5.0 **Total Reviews:** 22 ## About RFS Business Solutions RFS Business Solutions is the top provider of outsourced contact centre solutions to businesses with worldwide reach through international alliances. ## RFS Business Solutions Reviews ### 1. Lead Generation & Outreach Services for IT Events Company **Rating:** 5.0/5.0 stars **Reviewed by:** Emma H. | Commercial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about RFS Business Solutions?** RFS Business Solutions really surprised me with how well they handled everything from the start. We’ve worked with other sales agencies before, and it was always the same story: lots of promises, but not much to show for it. RFS Business Solutions came in and took charge without us needing to babysit them. They understood our industry right away and didn’t just throw a bunch of random leads at us. They focused on bringing us solid opportunities that were the right fit for our audience, and it made a big difference. They also kept us updated regularly, and anytime we needed to change direction, they adjusted without any hassle. It was a totally different experience than what we’ve had with others. **What do you dislike about RFS Business Solutions?** Honestly, there wasn’t one single thing that stood out above everything else. The whole process was just really smooth from start to finish. They did what they said they were going to do, kept things moving along, and adjusted when we needed them to. They didn’t reinvent the wheel or do anything groundbreaking, but they delivered exactly what we needed without any hassle. It wasn’t flashy, but it worked. **What problems is RFS Business Solutions solving and how is that benefiting you?** RFS Business Solutions delivered measurable results that made a real impact for us. In the first quarter, we saw a 30% increase in meetings booked with companies in AI, SaaS, and enterprise IT exactly the verticals we wanted to grow. They helped us land new sponsorships for our DeveloperWeek events, and brought in over 100 qualified leads that were a good fit for our upcoming conferences. Their outreach led to a 12% jump in response rates from LinkedIn and we say a 70% open rate on email compared to what we were doing before. They also provided us with weekly reporting that broke down the number of touches per channel, responses, and conversion rates, which gave us clear insights into what was working and allowed for constant adjustments to improve targeting and messaging. ### 2. Call Center Services for Elevator Service Company **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2024 **What do you like best about RFS Business Solutions?** I was impressed by how quickly they ramped up and once they changed PMs, how quickly the calls were getting completed. I also like that they provided me with # of hours used and # of hours remaining on a weekly basis, which allowed better planning and determining if a change order was going to be needed. **What do you dislike about RFS Business Solutions?** Some of the agents documented/dispositioned calls differently. Some agents didn't sound really enthusiastic and this led to customer complaints and thinking the campaign was fraud **Recommendations to others considering RFS Business Solutions:** They quickly completed their calls after changing managers and offered concessions that established a great working relationship, Highly recommended **What problems is RFS Business Solutions solving and how is that benefiting you?** Service work great, in addition to some other process changes, we were able to save 1.8M vs a goal of 1.3M. Additionally, we reduced the monthly payment to the old account from 20M to 5-7M per month. ### 3. Call Center Services for Wheelchair Rental System **Rating:** 5.0/5.0 stars **Reviewed by:** Lee W. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** RFS's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process, combined with their commitment to delivering the highest level of customer service, make them an invaluable partner for WheelShare. **What do you dislike about RFS Business Solutions?** We are extremely satisfied with RFS's services. I can't think of any areas that need improvement. We look forward to our continued partnership and the launch of the French language hotline. **What problems is RFS Business Solutions solving and how is that benefiting you?** WheelShare needed a reliable outsourced contact center provider to handle our inbound customer support in English and German languages Our primary goal was to ensure a seamless customer experience by providing efficient and cost-effective customer support. We wanted to find a partner that could deliver high-quality service with a transparent work process and a high CSAT, allowing us to focus on our core business operations. ### 4. Call Center Services for Insurance Company **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** RFS Business Solution passion for their company and people is their biggest strength. **What do you dislike about RFS Business Solutions?** They should stay more nimble to changes. In our business, changes come quickly depending on the time of year. Although they’ve been great about this, I’d reiterate to stay open to changes. **Recommendations to others considering RFS Business Solutions:** Be very open and as transparent as possible. Lay everything out that’s needed and wanted, and go from there. RFS Business Solution team is a great group of people who’ll do everything they can to meet your needs. **What problems is RFS Business Solutions solving and how is that benefiting you?** RFS Business Solution provides us with call center services. We've provided them with our internal scripts, and they work remotely. They qualify leads' needs before passing them over to our sales agents to ensure we have the most opportunity to help our clients. ### 5. Call Center Services for Wellness and Fitness Services **Rating:** 5.0/5.0 stars **Reviewed by:** William A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about RFS Business Solutions?** I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed Their analytics teams are also very quick to conduct analysis and come back with valuable insights. **What do you dislike about RFS Business Solutions?** There is no major convers at the moment. **What problems is RFS Business Solutions solving and how is that benefiting you?** Our company hired RFS to provide 24/7 global english support to advertisers using our platform for both long-tail and high-value segments. The goal was to find a vendor who could provide both high-quality premium support for advertisers while having the ability to scale quickly. ### 6. Phone Answering & Data Encoding Services for ALLJOY Data **Rating:** 5.0/5.0 stars **Reviewed by:** Bill T. | Chief Data Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about RFS Business Solutions?** They are committed to the project. they taking care for that A-Z if some associate is getting sick they taking care for change of shift also if associate need days off they take care for all the changes which is save me a lot of time that i don't need to take care for that kind of staff. **What do you dislike about RFS Business Solutions?** almost 6 months since i start my project so far didn't find something that i would change. if got issue we taking care for that right away together. **Recommendations to others considering RFS Business Solutions:** I highly recommend RFS Business Solutions **What problems is RFS Business Solutions solving and how is that benefiting you?** We want Fast and high-quality response to customers and Help with office work ### 7. Excellent Call Center Services for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona A. | Operations Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about RFS Business Solutions?** RFS is a flexible business partner, meaning they can adapt and react to challenges. They proved this from the start, by handling a quick and effective ramp-up. Moreover, in the first year of business, they scaled up the team up to three times and improved customer satisfaction scores, in the same time. **What do you dislike about RFS Business Solutions?** We can always find areas that need better performance and we rely on RFS to be proactive. **What problems is RFS Business Solutions solving and how is that benefiting you?** We hired RFS Center to cover our customer service on three channels: mail, call & chat plus our real time operations department. We needed a reliable call center that can ### 8. Call Center Support & Sales Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew D. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** Their impact on our lead follow-up process was particularly noteworthy. By consistently and promptly following up with leads, FS Business Solutions helped us capitalize on opportunities that might have otherwise been missed, potentially boosting our conversion rates. **What do you dislike about RFS Business Solutions?** Nothing yet to share. they are exceptional **What problems is RFS Business Solutions solving and how is that benefiting you?** RFS Business Solutions efficiently managed all incoming communications across multiple channels, including email, chat, and WhatsApp. Their expertise allowed us to rapidly expand our call center operations for outbound calls, significantly improving our reach. The team diligently followed up with leads and kept our CRM system current, ensuring no potential opportunity slipped through the cracks. ### 9. Call Center Services for Wellness & Fitness Company **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about RFS Business Solutions?** We were impressed with their responsiveness and expertise. **What do you dislike about RFS Business Solutions?** None to be specific, they are doing a great job **Recommendations to others considering RFS Business Solutions:** As a result of RFS Business solution efforts, the client noticed improvements in terms of efficiency, resulting in a higher customer satisfaction rate. I highly recommend this service **What problems is RFS Business Solutions solving and how is that benefiting you?** Our business providing wellness and fitness services has benefited greatly from our partnership with RFS Business solution. Our contacts have been considerably enhanced by their inbound call center service. Customer satisfaction levels have increased. In fact, we receive compliments from our customers that our responsiveness and quality support are very helpful. ### 10. Inbound Customer Support Services for EdTech Company **Rating:** 5.0/5.0 stars **Reviewed by:** Alexey S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about RFS Business Solutions?** Their expertise in providing specialized support for different industries, including educational platforms and proactive customer interaction management across different channels was exceptional and truly set them apart. **What do you dislike about RFS Business Solutions?** RFS Business Solutions met all our expectations, leaving us completely satisfied. We found no areas needing improvement. **Recommendations to others considering RFS Business Solutions:** I recommend RFS Business Solutions as a professional in their field **What problems is RFS Business Solutions solving and how is that benefiting you?** They Provide 24/7 inbound customer support through email, calls, contact forms on our site, and social media platforms (Facebook, Twitter, and Instagram) to boost our customer service quality ### 11. Back Office Outsourcing & Web Dev for Vegan Restaurant **Rating:** 5.0/5.0 stars **Reviewed by:** Tsadakeeyah E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about RFS Business Solutions?** Their communication has been very prompt. Whenever I send a message, I usually get an immediate response. **What do you dislike about RFS Business Solutions?** No, I haven’t had any issues with them so far. **What problems is RFS Business Solutions solving and how is that benefiting you?** We needed someone to take over some of the mundane tasks and paperwork that was piling up. RFS Business Solutions has helped us with various tasks. They’ve helped us set up our CRM, launch a new website, organize our recipes, produce a podcast, and create a cooking show. The recipes will be in an application, so they’re helping build an easy-to-navigate app. ### 12. Call Center Services for Premium Coffee Brand **Rating:** 5.0/5.0 stars **Reviewed by:** Travis S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about RFS Business Solutions?** I am impressed with their customer service training and the way they find the right candidates for our project. **What do you dislike about RFS Business Solutions?** There costing can be more competitive for the project **Recommendations to others considering RFS Business Solutions:** With TDCX's strong support, the company has seen significant improvement in customer satisfaction rates, Highly recommemded. **What problems is RFS Business Solutions solving and how is that benefiting you?** With the help of RFS Business Solutions, we see a significant improvement in our customer satisfaction rate. 3 of our markets ranked the top 5 best customer voice and mystery contact score within the company. ### 13. Call Center Services for Exotic Car Dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Mariagrazia C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** They asked all the right questions to learn about our business and what we wanted to achieve and then designed a great package at a very reasonable price. **What do you dislike about RFS Business Solutions?** Nothing comes to mind, we were thoroughly impressed. **Recommendations to others considering RFS Business Solutions:** They met the client's requirements. The team always delivers earlier than promised, works swiftly, and provides a complete and detailed workflow, higly recomeded. **What problems is RFS Business Solutions solving and how is that benefiting you?** They answer all calls to our toll free number at anytime of the day or night, 24/7/365. ### 14. Appointment Setting Services for Marketing Company **Rating:** 5.0/5.0 stars **Reviewed by:** Jared P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** I appreciate their ability to implement changes quickly and provide consistent results. **What do you dislike about RFS Business Solutions?** Any areas of improvement were specific changes/ enhancements to our campaigns - they are happy and willing to do what it takes to make the campaign a success. **Recommendations to others considering RFS Business Solutions:** RFS Business solution have resulted in a positive ROI. They maintain a collaborative workflow by providing regular campaign updates and communicating well. **What problems is RFS Business Solutions solving and how is that benefiting you?** Positive ROI Quick to implement changes to the script or process. ### 15. Back-Office Outsourcing for Marketing Services Firm **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna I. | founder-led SEO & online marketing coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about RFS Business Solutions?** The quality of their candidates and the dilligence the account manager is supporting and ensuring performance and success. **What do you dislike about RFS Business Solutions?** Noting that I can think of. I didn't know what to expect, given this is the first time hiring a remote team, but this was such a great experience!! **What problems is RFS Business Solutions solving and how is that benefiting you?** To help find three parttime VAs to support the company's growth by supporting with administrative tasks. ### 16. Legal Assistants & Support for Debt Consolidation Company **Rating:** 5.0/5.0 stars **Reviewed by:** Simon R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about RFS Business Solutions?** How easy it is to set everything up with RFS Business Solutions. They’re a very efficient company to work with and quite cost-effective. **What do you dislike about RFS Business Solutions?** Can't think of any (yet), very happy thus far. **Recommendations to others considering RFS Business Solutions:** They’re also able to follow up with customers more efficiently, highly recommended **What problems is RFS Business Solutions solving and how is that benefiting you?** Being able to complete tasks in a timely fashion and being able to communicate well with creditors and law firms. ### 17. Customer & Ticket Support Services for Beauty Tech Company **Rating:** 5.0/5.0 stars **Reviewed by:** Duane S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** I'm impressed with their ability to stand out in an industry that usually blends in with one another. **What do you dislike about RFS Business Solutions?** RFS Business solution can manage instructions well, so the clearer the training and onboarding information is, the better the kick-off and the results will be. **Recommendations to others considering RFS Business Solutions:** The client is pleased with RFS Business solution services' performance. **What problems is RFS Business Solutions solving and how is that benefiting you?** They are answering tickets and handling entire Customer Service operation for us during US hours ### 18. Customer Service Outsourcing for Professional Training and Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Randy I. | Global practice leader , Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about RFS Business Solutions?** We’ve been impressed by how they deal with clients. They’re patient, professional, and polite. Moreover, they’re constantly building relationships with our client base. **What do you dislike about RFS Business Solutions?** Most companies are constantly changing their software. The only improvement would be that they keep up with the software changes. **What problems is RFS Business Solutions solving and how is that benefiting you?** We needed someone who could troubleshoot our system when our clients have issues with the parking software. ### 19. Email Marketing & Lead Generation for WealthTech Company **Rating:** 5.0/5.0 stars **Reviewed by:** Hjalmar V. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about RFS Business Solutions?** They are a dedicated and hardworking team that honors their word. **What do you dislike about RFS Business Solutions?** With the great results we have seen, it is hard to be critical of anything, but perhaps the copywriting could improve even further. **What problems is RFS Business Solutions solving and how is that benefiting you?** To help us book meetings with prospects ### 20. Customer Service Outsourcing for Feature Management Company **Rating:** 5.0/5.0 stars **Reviewed by:** Diego S. | Head of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** They've delivered a solid customer support team that cooperates with all our internal teams. **What do you dislike about RFS Business Solutions?** There is nothing remarkable to dislike about RFS **What problems is RFS Business Solutions solving and how is that benefiting you?** Level 1 customer support, providing 24x7 responses to customers. ### 21. Call Center Services for E-Commerce Company **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei D. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RFS Business Solutions?** Their professional personnel responds quickly. **What do you dislike about RFS Business Solutions?** There were no lacking issues experienced **Recommendations to others considering RFS Business Solutions:** RFS Business solution has helped the client boost their customer purchase volume **What problems is RFS Business Solutions solving and how is that benefiting you?** Consulting customer product experience ### 22. Customer Service Outsourcing **Rating:** 5.0/5.0 stars **Reviewed by:** Ron D. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about RFS Business Solutions?** They provide administrative support across multiple business units for us **What do you dislike about RFS Business Solutions?** Nothing at all, there where able to met our taget **What problems is RFS Business Solutions solving and how is that benefiting you?** Outsourced Administrative Support for Easy vote solution - [View RFS Business Solutions pricing details and edition comparison](https://www.g2.com/products/rfs-business-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+01%3A31%3A31+-0500&secure%5Bsession_id%5D=e41c3b79-3cfc-4689-868d-6c6fef4635a2&secure%5Btoken%5D=55ebb4e2f80ee396adc26e17a9f3479e55bbc5f285fdf1854c7b87a9dbf07f52&format=llm_user) ## Top RFS Business Solutions Alternatives - [Bruntwork](https://www.g2.com/products/bruntwork/reviews) - 4.8/5.0 (70 reviews) - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews) - [Televerde](https://www.g2.com/products/televerde/reviews) - 4.6/5.0 (37 reviews)