The best part of working with Rezolve.ai is the customer service and attention to detail. The support team is very responsive to customization requests. The onboarding was the most thorough onboarding that I have been a part of. Very detailed and the team walked us through every step. The ticketing software itself is very customizable and there are over 500 bot answers out-of-the-box. Review collected by and hosted on G2.com.
I have been using the software for almost a year at the time of this review and there isn't anything that I dislike about the product. The service team has customized our instance to the point where there is nothing left to complain about. Review collected by and hosted on G2.com.
35 out of 36 Total Reviews for Rezolve.ai
Overall Review Sentiment for Rezolve.ai
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Rezolve is very easy to use and the setup is pretty straight forward. The teams at Rezolve keep you informed about everything that is going on and keep you engaged in the whole process from start to finish. It has tons of features and even if it doesnt have something built in their customer teams take it back to their product managers and it most likely ends up being a new feature that gets added. Lastly it was very easy with their help to get it integrated into our environment and Azure tenet. Review collected by and hosted on G2.com.
I don't really think there is a down side to using Rezolve AI as for its pricing and products its a perfect tool for any sized company or business. The one downside that I have found is that the ticket filtering and customizing is too simple at the moment, but like I said before I was able to discuss this with them and now it may be a feature moving forward so another business won't know that this wasn't originally there. Review collected by and hosted on G2.com.
We were able to build a solution using the same platform that provides Automations & a regulated ChatGPT for the company.
First, we were able to create an exciting vision within the teams to be able to serve our teammates faster while offloading the majority of L1 and L2 initial requests, conversations and solutions. This is a big impact to our team's capacity for spending their time on projects instead of tickets. Even the idea of the impact was a positive catapult on our team's energy for the Vision to become Our Reality!
We were able to build custom workflows, server and desktop automations, permissions and approval requests and more. The limit is really up to your imagination. We are able to serve all department requests through the same tool that was marketed for IT - HR, Culture, Facilities, Marketing, IT, Analytics, etc.
Of course, we are able to add contextual data for responses by uploading documents, URLs for scraping, FAQs, KBs, etc. We can also have guided or scripted responses.
We have always had a solution possible for any idea we crafted. The Rezolve.ai Team is always positive and timely in their initial response and meeting new requests or features. Review collected by and hosted on G2.com.
Others are using their name! There are so many companies these days that there are at least 2 with the exact same name or similar.
There is so much to like! There is so much to automate! Review collected by and hosted on G2.com.
I have had the pleasure of using Rezolve.ai for several months now and it has completely transformed our internal operations. The ticketing system is efficient and user friendly. The features can be tailored to our needs and it offers real-time analytics. The Rezolve team provides exceptional customer service. They are responsive, knowledgable and willing to go the extra mile to provide support. Review collected by and hosted on G2.com.
There are no downsides to Rezolve as the Rezolve Team is able to handle our concerns and are always receptive to feedback and adjustments to the system, if needed. Review collected by and hosted on G2.com.
The support. Avanish has done a great job at hearing us voice our concerns and promptly finding a solution. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands. Review collected by and hosted on G2.com.
The only downside I would say is that the software still needs tweaks here and there to make it more effective. These have gotten fixed as we have brought them up to Rezolve. I wouldn't say it's a dislike, not quiet a hassle but a learning experience. We appreciate Rezolve modifying the system to meet our needs. Review collected by and hosted on G2.com.
I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback. It's great to see improvements that we suggest get implemented. It still feels like a very young product that is evolving at a quick rate. New features are being added all the time. Review collected by and hosted on G2.com.
If I had to pick one thing that I would consider to be a negative it's that it can sometimes take a long time to get seemingly small things fixed or adjusted. Review collected by and hosted on G2.com.
Rezolve.ai has been with us every step of the way from initial onboarding and constant feature requests. Ongoing check-ins and communication channels with their team provides my team a sense of comfort that we are fully supported by the Rezolve Team. Review collected by and hosted on G2.com.
Nothing, when things aren't working right or we have a feature request the Rezolve team has been great to support us and provide updates as they come. Review collected by and hosted on G2.com.
Rezolve.ai has allowed us to put more self-serve tools in the hands of our 2000 users and has freed up our Service Desk team to resolve more difficult issues. Review collected by and hosted on G2.com.
Rezolve.ai does not currently allow us to customize the app. We have to rely on their team to implement changes we need. Review collected by and hosted on G2.com.
Rezolve is a great way for our users to open support tickets and for everyone to track the status and resolution of their tickets. It also provides a great self service capability which can and is continually enhanced. The product is integrated with TEAMS which made it extremely easy to roll out to our organization. And super high marks to Rezolve's product implemention support. I have never in my 35 years of IT had a better experience implementing a new software product into an organization Review collected by and hosted on G2.com.
At this point I can not really point to anything I dislike. During our implementation a new look and feel for the product was rolled out and even that change went through without any disruption to production. Well done team! Review collected by and hosted on G2.com.
Ease of interaction and ability to customize. They are very responsive to our needs and questons. Review collected by and hosted on G2.com.
Staff need training to interact with the bot and provide the right information to our departments so we can respond appropriately. Review collected by and hosted on G2.com.
