It can be configured to the needs of the client while, at the same time it seems to provide a consistent platform experience between users. Review collected by and hosted on G2.com.
Many e-Comm clients utilize their warehouse operations for Store return operations too. RL seems to be missing features to accommodate some of these use cases. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for ReverseLogix
Overall Review Sentiment for ReverseLogix
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It's combining a lot of software, ERP systems and solutions for many sectors of the economy. Review collected by and hosted on G2.com.
When I have more knowledge can conclude disadvandages! Review collected by and hosted on G2.com.
ReverseLogix has been a huge win for both our company and our customers. From implementation to continuous improvements and changes, ReverseLogix and the RL support team have met every expectation. Our company provides many complex products and services to our customers, and we've been able to work with the RL team to create a great and easy-to-use return experience for our consumers. Additionally, we've been able to work seamlessly with the RL support team whenever needed on any improvements and business needs. From adding a QR code option for consumers to initiate returns to working with our team to manage our ongoing requests surrounding products and return policies, the RL support team is very receptive and responsive. Review collected by and hosted on G2.com.
We have been using RL for a few years, and they have met and exceeded our expectations. The RL back office is easy to use and functional. It's currently shared between multiple of our brands. I hope we can work with the RL team to separate these in the future, allowing us to focus more on each brand and build out specific rules/consumer experiences/pages/etc., as needed. Review collected by and hosted on G2.com.
- Development team was very responsive, responding to all Jira tickets within hours
- Development team met 100% of deadlines
- Team was patient as we changed/clarified original requirements Review collected by and hosted on G2.com.
- Disconnect between sales team and development team. At the beginning of the project, the sales team told a compelling story about what ReverseLogix could look like and how quickly the product could be developed. However, the timeline we received from the development team was drastically different (9 months instead of 3), mainly because the Sales team didn't fully understand our requirements when they quoted the 3 months. Similarly, the sales team showed us examples of what the product could look like, but the version of the product we ended up with was far different. (ex. "we can use your company branding to make the website fit with the brand" essentially meant just putting our logo on the page). I understand that there is likely always a gap between expectation and reality, but the gap seemed especially wide in many cases.
- Limited structure around developing requirements. It would have been helpful to have a list of questions/materials the RL team needed from us to complete the project. Often it felt like our team was leading the design sessions, and while it was great to have this control, none of us really knew what we were doing. It often felt like we were building a product from scratch instead of a plug-and-play. Having a bit more leadership/structure from the RL side would have remedied this.
- Lack of confirmation that the development team understood requirements. We often sent over requirements to the development team and would not hear anything else until the development was completed in the Stage environment. As a result, often what was delivered in the Stage environment was not exactly what we needed due to miscommunication/misunderstanding. It would have been helpful if the development team could explain what they understood the requirements to be back to us so we could prevent rework. Review collected by and hosted on G2.com.
I enjoy the ability to service our consumers with ease and being able to track our progress. Review collected by and hosted on G2.com.
We have had a few "glitches" here and there as with any new project but the company is always on top of resolution. Review collected by and hosted on G2.com.
Team was easy to work with and dealt with scope creep magnificently
Tools were priced competitively and a la carte offerings made it easy to add Review collected by and hosted on G2.com.
Billing process took a couple of cycles to get corrected, but not any huge items Review collected by and hosted on G2.com.
The returns portal which help out our customer service agents. Much less requests for shipping labels and a better experience for our customers as well. Would recommend. Review collected by and hosted on G2.com.
The only downside I would say is that the integration took a little while. Also FR was an issue but this is more a combined issue between us and RL so no blame to place on the RL team. Review collected by and hosted on G2.com.
Having a unified back of glass operating platform with a customized from of glass experience Review collected by and hosted on G2.com.
having some proposed solution only on ideas pre-steps without having good picture on timeline and cost perspectives Review collected by and hosted on G2.com.
Global access, scalability of the solution. Review collected by and hosted on G2.com.
Relative high running cost. Also, since the system is highly customized to tailor our needs, any CR is relatively costly. Review collected by and hosted on G2.com.
