Retino Pros and Cons

Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. Review collected by and hosted on G2.com.

The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. Review collected by and hosted on G2.com.

What I appreciate most about Retino is its simplicity and effectiveness in managing return processes. The software is incredibly easy to implement, making it a seamless addition to our operations. We’ve recommended Retino for multiple projects because it offers an excellent return form from the customer's perspective and robust analytics that give us full control over our returns. Additionally, our clients consistently praise the software for its convenience and ease of use. The customer support team is also highly responsive and helpful, which further enhances the overall experience. Review collected by and hosted on G2.com.

While Retino is a powerful tool, we believe there is potential for it to evolve into an all-in-one solution for returns management. Currently, it excels in what it does, but integrating more features that cover the entire returns process in a single platform would make it even more valuable. Occasional updates or enhancements to the user interface could also improve the user experience, making it even more intuitive and efficient. Review collected by and hosted on G2.com.

It is a tool that is very intuitive and helps with the return of unsuitable goods. No more paperwork, printing or extra unnecessary tasks. Review collected by and hosted on G2.com.

I can't think of any significant weaknesses at the moment, I would perhaps welcome more integrations to foreign carriers. Review collected by and hosted on G2.com.

The tool is very simple and intuitive to use. We were able to connect Retino to our ERP system and our outsourced fullfilment warehouse via API connection. It 100% improves the customer return experience. Review collected by and hosted on G2.com.

Some features could be more cutomizable. Review collected by and hosted on G2.com.

What I find most useful about Retino is its simplicity, clarity, and the ability to integrate with other systems through its API interface. Review collected by and hosted on G2.com.

The documentation could be better, but their customer service makes up for it. Review collected by and hosted on G2.com.

Retino helped us a lot to have an overview of complaints and report well. It was very easy to navigate, and we got used to it well. Review collected by and hosted on G2.com.

We only have good experiences. Satisfaction! Review collected by and hosted on G2.com.

We really appreciate connection and intuitive platform for solving returns, changes and complains. Via API connections we connected 3 systems together and really save a lot of time for our warehouse employees. Review collected by and hosted on G2.com.

We didnt find yet any negative aspect of this system Review collected by and hosted on G2.com.

Zákazník si zadá sám svou vratku - přijde mu automaticky štítek nebo QR kód. Rychlé zpracování, když se balíček vrátí. Z Retina naimportuji do banky soubor na proplacení plateb. Tato automatizace mi ušetří spoustu času. Zákaznická podpora poradila s nastavením. Zprovoznění proběhlo snadno. Review collected by and hosted on G2.com.

Zatím jsem žádné potíže s použitím neměla. Zatím jen samá pozitiva. Review collected by and hosted on G2.com.

The best thing about RETINO is its ability to automate and simplify the entire process of returns and complaints, which saves time and reduces administrative burden. Review collected by and hosted on G2.com.

Another negative of RETINO is that some features are not available through the API, and additionally, the API is charged, which can be a disadvantage for companies that need full integration with other systems. Review collected by and hosted on G2.com.

I like the simplicity, clarity and how easy it is for the customer to go through the whole process themselves if set up correctly. Review collected by and hosted on G2.com.

We must pay for the service :-D But its a fair price. Everybody can afford it in the running bussines. Review collected by and hosted on G2.com.