Retino Pros and Cons

Clarity, variability, efficiency.

Daily usage

Customer satisfaction.

Possibility of label creation

Easy connection

Output analysis Review collected by and hosted on G2.com.

On the Retina, the least useful? This concept contains only the necessary functionalities, so it is used completely and without reservations. Review collected by and hosted on G2.com.

Its simplicity and easy communication with the customer. Review collected by and hosted on G2.com.

Sometimes I find it hard to get my head around the settings. Review collected by and hosted on G2.com.

The add-on is great, the website - simple and clear, many customization options 10/10 Review collected by and hosted on G2.com.

So far, I haven't had a bad experience with this supplement. Review collected by and hosted on G2.com.

Jednoduchosť používania, skvelá zákaznícka podpora. Review collected by and hosted on G2.com.

Zatiaľ som žiadne nedostatky neobjavila. Review collected by and hosted on G2.com.

Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything.

We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case.

Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline.

Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case.

With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach. Review collected by and hosted on G2.com.

In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately. Review collected by and hosted on G2.com.

Retino is a comprehensive claims manager. Retino replaced several databases that we had to constantly updated until we started using it. It is friendly to both us and our customers who love it and we have countless happy customers thanks to it ever since. Registration of returned items, issuance of documents, e-mail communication with the customer, keeping track of deadlines and many other functions that we use every day and thanks to which we also develop our activities much more easily. Review collected by and hosted on G2.com.

Getting started with this application can bring a lot of questions about your own processes and workflow. Review collected by and hosted on G2.com.

As the business grows, people return, change or complain about goods more and more. Even if you try the most. Retino makes this burden completely straightforward, elegant and simple. All the customers are well informed, we have deadlines covered and everything with less manpower. It saves us real money and increases customer satisfaction. The fact that it is perfectly integrated into our e-shop platform is "just" an extra bonus. In short, Retino is great. Review collected by and hosted on G2.com.

Pretty much nothing. Even the support is perfect. Review collected by and hosted on G2.com.

I didn't really trust the supplement, but after trying it, I kept it. It's a really great tool that makes everything clearer and, above all, faster. I really like the possibility of a refund with a link to a company account. No manual entry into banking, i.e. tedious with the possibility of typos. Even the customers praise each other. So it's great for me and I recommend it to everyone regardless of the number of returns and complaints. Review collected by and hosted on G2.com.

I can't think of anything negative about this great service Review collected by and hosted on G2.com.

Retino is a fantastic addition to our e-shop. It's easy to use, and it has helped us improve our customer service by leaps and bounds. We've seen a significant reduction in

errors and returns since we started using it. Review collected by and hosted on G2.com.

Currently we have nothing to complain about. Review collected by and hosted on G2.com.

Retino is a great helper. Notifications about the creation of new cases from customers arrive on e-mail, he monitors the deadlines, and above all, I have to greatly appreciate the customer support, which solves any shortage practically immediately. Review collected by and hosted on G2.com.

During the entire period of use (5 years), we did not encounter a single problem. Everything is fine and the support is always great. We cannot think of any recommendations for improvement. Review collected by and hosted on G2.com.