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Retently
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Retently
By Retently
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4.7 out of 5 stars
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Retently Reviews & Product Details - Page 3

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Retently Overview

Editedit
What is Retently?

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.

Retently Details
Discussions
Retently Community
Languages Supported
English
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Product Description

Sentiment helps you efficiently collect customer feedback that you can act on, prevent churn and turn detractors into promoters.

Seller Details
Seller
Retently
Year Founded
2015
HQ Location
Mountain View, California
Twitter
@retently
203 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Grigore R.
GR
Overview Provided by:
Grigore Raileanu
Entrepreneur

Recent Retently Reviews

Miha M.
MM
Miha M.Small-Business (50 or fewer emp.)
5.0 out of 5
"The System and its Support is on very high standard."
The system itself and their helpful support.
Read more
Stevan N.
SN
Stevan N.Mid-Market (51-1000 emp.)
1.5 out of 5
"Decent product, But Terrible Service and Lack of Understanding"
As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to...
Read more
JI
Jelena I.Mid-Market (51-1000 emp.)
5.0 out of 5
"Awesome app & support!"
Our company has been using Retently for a while now, the app works great, BUT it is the support that is fantastic! Quick, detail-oriented, very hel...
Read more

Retently Pricing

BASIC
Starting at $25.00
Per Month
PRO
Starting at $199.00
Per Month
ENTERPRISE
Starting at $599.00
Per Month
See all 3 Retently pricing levels
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Retently Media

Retently Demo - Dashboard
Get an all-encompassing view of your CX metrics with a single glance at the Retently Dashboard.
Retently Demo - Feedback Page
Get the power to analyze each piece of feedback intricately on the Feedback page. Assign tags, and topics, or delegate feedback to your team members.
Retently Demo - Trends
Track CX trends & score dynamics of various segments over time.
Retently Demo - Feedback Topics
Get your hands on crucial insights about your text feedback and customer sentiments specific to your business areas with the Topics page.
Retently Demo - Analytics
Get a deeper comprehension of your text feedback through sentiment analysis with the Analytics page.
Answer a few questions to help the Retently community
Have you used Retently before?
Yes

28 Retently Reviews

4.7 out of 5
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28 Retently Reviews
4.7 out of 5
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28 Retently Reviews
4.7 out of 5
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Retently Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RetentlyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Evan C.
EC
Head of Customer Service & Operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Retently?

Everything about Retently is amazing. When we first signed up it was rather limited in terms of features but the Dev Team at Retently work hard and have continued to push out updates and provide changes based on feedback. The design is clean and easy to understand. Set up was incredibly easy and we were up and running within hours. Support has been fantastic. And whats more, it is incredibly affordable. Strongly recommend. This is a fantastic product. Review collected by and hosted on G2.com.

What do you dislike about Retently?

There is nothing I dislike about Retently. It is fantastic. Review collected by and hosted on G2.com.

Recommendations to others considering Retently:

I initially overlooked Retently because I had not heard of them before. This was a mistake. Ignore the bigger companies and look at Retently. You won't be disappointed. It's fantastic. Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

We managed to continue our NPS Program and expanded it to CES and CSAT with ease. Review collected by and hosted on G2.com.

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Sarah S.
SS
VP, CX
More Options
Validated Reviewer
Review source: Organic
What do you like best about Retently?

The client support has been incredible. Super easy to set up and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Retently?

The integration with Salesforce isn't as smooth and intuitive as I would like. Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

Understanding our client's experience with our team. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Retently?

The support and guidance from the Retently team trumps any other experience Review collected by and hosted on G2.com.

What do you dislike about Retently?

The product is a tad layered - where some of the core features are were a bit difficult to find at first without the help of the team - but easy to use once you get familiar. Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

With Retently, i am able to come full circle with our NPS strategy, from sending different surveys out when needed, continuing to get the temperature of our customers, deliver insights to our team, as well as getting in touch with our customers to ensure that we are exceeding their expectations Review collected by and hosted on G2.com.

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MS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Retently?

I have evaluated many different NPS software provider and Retently already there was my favorit and I never regretted my choice! We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up with fully customizable templates (language, brand, texts) and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. It has a cool dashboard with instant access to all NPS results and different segments. They improve and add usefull features on a frequent basis, which makes it even more fun to work with!

In short: Clean & easy UX, many features but simplified and not overloaded, perfect fit for our use case, fully integratable with all tools that you need, fast and perfect customer support (instant live chat & email), freedom in template design & customization, good pricing ... Review collected by and hosted on G2.com.

What do you dislike about Retently?

So far nothing, everything works smooth and nicely. Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up with fully customizable templates (language, brand, texts) and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. It has a cool dashboard with instant access to all NPS results and different segments. They improve and add usefull features on a frequent basis, which makes it even more fun to work with! Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Retently?

Lots of features to create NPS surveys, and a great customer support Review collected by and hosted on G2.com.

What do you dislike about Retently?

So far everything is fine, nothing to complain Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

Creating NPS surveys, their tools allow to quickly create surveys and get feedback from my customers Review collected by and hosted on G2.com.

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Toby M.
TM
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Retently?

Good product, easy to integrate, great CS Review collected by and hosted on G2.com.

What do you dislike about Retently?

clunky at times, bugs at times, fine otherwise Review collected by and hosted on G2.com.

Recommendations to others considering Retently:

Really solid NPS tool, with great integrations and multi-language support. Does what it says on the tin for a reasonably good price compared to others. Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

NPS surveys, integrates with Intercom Review collected by and hosted on G2.com.

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SH
Customer Support Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Retently?

I like the ability to sort and export feedback easily Review collected by and hosted on G2.com.

What do you dislike about Retently?

Setting up the campaign had a lot of clicks and it wasn't always clear it had saved, but I got through it Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

Getting honest and quick feedback from some of our oldest clients, and the biggest benefit is the knowledge of how we score by industry Review collected by and hosted on G2.com.

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Alex P.
AP
Customer Succes Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Retently?

Cool care team; integrations with messaging platform (like intercom, slack) Review collected by and hosted on G2.com.

What do you dislike about Retently?

There are zero dissadvantages. Product works pretty well and support team can help you with everything Review collected by and hosted on G2.com.

What problems is Retently solving and how is that benefiting you?

Customers engagement, net promoter score measuring Review collected by and hosted on G2.com.

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