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28 Retently Reviews
Overall Review Sentiment for Retently
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Retently is a very easy to use software Review collected by and hosted on G2.com.
for surveying customers. We have it set to send using a trigger from our CRM through Zapier and it is set to send twice over a period of a few days leading to a high response rate and useful information for us to continue to improve and serve our customers well. Review collected by and hosted on G2.com.
It is an easy platform to use. You can also have information sync from your CRM and connect to different data points. Review collected by and hosted on G2.com.
If you need more than 10 surveys, you will have to pay an additional price. It would be great if it was unlimited surveys. Review collected by and hosted on G2.com.
I hardly ever get this passionate about software, but Retently has blown my mind. It's super easy to use, it takes no time to configure a campaign and launch it. The interface is well-thought and intuitive, very different from other clumsy survey tools out there.
I found that Retently has the best out-of-the-box survey design that works well on mobile and desktop. It has also a ton of features that make the surveys highly customisable and powerful.
I've been finding their documentation and content extremely helpful, it answered every question I had and guided me through some extra features I could use that I didn't know about. It also integrates with so many apps.
Lastly, their support is on point. Alex is always really fast and incredibly detailed when helping me. Review collected by and hosted on G2.com.
Nothing - everything so far has been great Review collected by and hosted on G2.com.
Retently was easy to set up for various feedback campaigns and allows us to keep a database of the feedback with relevant dashboards. Review collected by and hosted on G2.com.
The only thing I dislike is the flexibility on questions for the surveys and order. I would like to add additional questions that don't pertain to the scoring. Review collected by and hosted on G2.com.
Easy to integrate with other systems and link results to data points in core business systems Review collected by and hosted on G2.com.
It's not that intuitive although the knowledge base is quite good so that helps Review collected by and hosted on G2.com.
We use Retently for NPS surveys. The product offers easy-to-run standard methods for survey campaigns, but it is flexible enough that we can customize our plan. Survey results are clear and easy to understand. The data can be tagged, filtered, and exported. No matter what specific questions I'm asked about the data, Retently gives me a way to find the answer.
They also offer an embedded chat that is answered quickly. I don't have to leave a message or work my way up through support tiers. I get the info I need right there, right away. Review collected by and hosted on G2.com.
The product is easy to understand, but I did need clarification occasionally. The documentation is good and the support is great, so ultimately this isn't an issue. Review collected by and hosted on G2.com.
Retently's customer support is some of the best I've experienced. Not only do they respond quickly, their answers are thorough and often customized for my exact issue. They take the time to go above and beyond to ensure we're utilizing their tools to their fullest capacity. Review collected by and hosted on G2.com.
I've found nothing to dislike about this product Review collected by and hosted on G2.com.
Fairly easy to use and has lots of customizations available. Can rely on Retently for HighTech/Low Touch customer segments. The cost is pretty good compared to the market. Support is readily available and helpful. Review collected by and hosted on G2.com.
The integrations can use some work. I try to integrate with Intercom but it's not so smooth. I end up manually importing contacts. Review collected by and hosted on G2.com.
Retently's customer support is fantastic. They have a rapid response time and don't hesitate to get the right people on a call to help their customers succeed. The platform itself is primarily intuitive and gets the job done to help with NPS implementation and programming! As someone who helped implement, but wasn't the primary user, I appreciated the ease of integrating the tool with other platforms like Intercom. Review collected by and hosted on G2.com.
I don't think it's always easy to navigate the product and find the data that you need from each type of report. That could be more intuitive for the user. Review collected by and hosted on G2.com.
