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As for me, it is the faster way to invite more customers. The great and productive track system of payments. I really do like to use that solution at my work. Big helper for all my working duties. Review collected by and hosted on G2.com.
I found it a very good platform. I can easily work here. I don't have any questions how to use it. I guess all information is easy to understand. I like it. Review collected by and hosted on G2.com.
9 out of 10 Total Reviews for Rerun
Overall Review Sentiment for Rerun
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The recurrent billing is very easy to manage month to month. The dashboard feature give you instant access to your revenue stream to see what has come in and what is outstanding. Review collected by and hosted on G2.com.
My one complaint was that there was a relatively steep learning curve. It took me a few tries to get the right emails going out to clients month to month. I had to give one client a refund (which was very easy in the system) because I accidentally double billed him. The process was easy to learn though and by the second round of billing I had it sorted out. Review collected by and hosted on G2.com.
Ease of recurring billing, once you get it setup. Review collected by and hosted on G2.com.
Getting things setup is WAY too complicated. There are so many options it's overwhelming, and the places you have to click or navigate to in order to activate some of those options are so far from intuitive that it's not in the same city, let alone ballpark.
They have recently cleaned up their interface, and from what I've seen it looks a lot less clunky than it used to, but I haven't yet been able to tell if the entire UX has been overhauled to work better than before. Review collected by and hosted on G2.com.
The system works beautifully. I am very happy with the automated emails and automated processing. Rerun just upgraded their interface so it is more user friendly and easy to navigate. Their support is outstanding - every time i have contacted them I get the feeling they are really trying to ensure I am 100% satisfied. Review collected by and hosted on G2.com.
The interface still needs some work. I have a very large client list - even when I scroll vertically through the list I can't see the bottom of the list from the main screen. I also wish there were better reporting tools so I could create reports and see total sums at the bottom of the report columns. I would also like to see more documentation on importing/syncing with Xero. Review collected by and hosted on G2.com.
I love that I can setup my clients and recurring payment terms and it automatically takes care of collecting the payments and notifying my customers that payments have been processed. The new dashboard lets me see what I am expecting to collect this month and where its coming from. Getting setup is a breeze. Review collected by and hosted on G2.com.
No real dislikes on my end. It does what I need it to do. It would be nice if there was an integrated ACH or Credit Card Authorization form for my clients to sign in Rerun so I don't have to send that separately. Review collected by and hosted on G2.com.
The customizable automated dunning emails made my life a whole lot easier. Integrated with Quickbooks Online quite well. Review collected by and hosted on G2.com.
Setup took some time and the reports are a little hard to navigate. Review collected by and hosted on G2.com.
That I can setup automatic recurring billing for my clients. This has opened a door for me to move my clients to monthly billing and to setup payment plans for outstanding A/R. I have set most up to withdrawal from their checking account to avoid higher merchant service fees. You can also charge surcharges for those clients that want to pay by cc. Review collected by and hosted on G2.com.
I honesty don't have a dislike. It serves the purpose I need it for and was truly easy to setup and get started. Review collected by and hosted on G2.com.
Helps to automate my life and cut down on time i am chasing down payments. Customers like it to. Review collected by and hosted on G2.com.
I thought it used to be a little bit clunky but i really like the new user interface and the more I learn how to use it the more I like it. Review collected by and hosted on G2.com.
I like that I'm able to setup payments one time and let Rerun handles the rest including follow up emails. Review collected by and hosted on G2.com.
The old website was a bit outdated but its all solved now with the redesign. Review collected by and hosted on G2.com.
