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Remitly Reviews & Product Details

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

The whole process of transferring money to your home country is very simple Review collected by and hosted on G2.com.

What do you dislike about Remitly?

Maybe the processing time can be made shorter Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

Remitly helps me to transfer money to my home country seamlessly with the best rates and fees in the market Review collected by and hosted on G2.com.

Remitly Overview

What is Remitly?

Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.

Remitly Details
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Product Description

Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.


Seller Details
Seller
Remitly
Year Founded
2011
HQ Location
Seattle, US
Twitter
@remitly
14,514 Twitter followers
LinkedIn® Page
www.linkedin.com
2,948 employees on LinkedIn®
Ownership
NASDAQ: RELY

Laura H.
LH
Overview Provided by:

Recent Remitly Reviews

Jonatan R.
JR
Jonatan R.Mid-Market (51-1000 emp.)
1.0 out of 5
"Avoid at all costs"
Absolutely nothing, from the start they have provided a bad experience.
Raama D.
RD
Raama D.Small-Business (50 or fewer emp.)
0.0 out of 5
"Unreasonable policies and pathetic customer protection team"
Nothing, could not send a single transfer
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"One of the best, if not the best"
The whole process of transferring money to your home country is very simple
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Remitly Media

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17 out of 18 Total Reviews for Remitly

3.9 out of 5
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17 out of 18 Total Reviews for Remitly
3.9 out of 5
17 out of 18 Total Reviews for Remitly
3.9 out of 5
G2 reviews are authentic and verified.
Jonatan R.
JR
Regional Technical Support Analyst
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Remitly?

Absolutely nothing, from the start they have provided a bad experience. Review collected by and hosted on G2.com.

What do you dislike about Remitly?

Absolutely horrible customer service, and they do fraudulent transactions with your credit card, which they refuse to provide explanations or refunds, I made a transaction on August 16, for $300, which I canceled the next day since I didn't need it anymore, I got a refund on the same day ( August 17) and thought it was all over, but boy was I wrong, they did a non authorized charge on my credit card for $300 on August 18, 2023, when I contacted them on this they did not want to provide much information and instead just said that the refund was done on "August 17" and they are unaware of other charges.

Well then, I did a chargeback via the bank since they do not want to admit they charged me $300 erronouesly, and today Oct 03 they sent me an email with the most stupidiest explanation on top of asking me to please cancel the dispute with the bank so that they can further analyze my case and then see if it they could refund the money they stole from me in the first place.

Note that the $300 charge occured when I had already deleted my payment method from their website, but it seems they save all your credit card information and can make transactions using your credit card regardless, so I suggest people to be extremely careful when using Remitly, I would advise not to use it at all. Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

They are not solving any problem and it did not benefit me in anyway, in fact they are trying to steal $300 with a non-authorized transaction. Review collected by and hosted on G2.com.

Response from Laura Hernandez of Remitly

Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.

Raama D.
RD
Senior Director, Healthcare Innovation
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Remitly?

Nothing, could not send a single transfer Review collected by and hosted on G2.com.

What do you dislike about Remitly?

could not send a single transfer - no amount of verifying with customer protection team helped Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

Money transfer Review collected by and hosted on G2.com.

Response from Laura Hernandez of Remitly

Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.

Muzaffarhusain S.
MS
Sr Software Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Remitly?

Very secure and reliable. It offers money transfers in different currencies based on the target country. Less transfer charges in comparison to bank transfers and other apps. Very good reward when referring to someone Review collected by and hosted on G2.com.

What do you dislike about Remitly?

Sometimes it asks for re-verification which might be a bug. Remitly should look into this issue and try to resolve it. Also, express transfer rates can be a bit higher. Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

I was regularly transferring money to India from the UK using Lloyds bank account which was taking a few hours and more transfer charges. Then I started using Remitly, which not only saves on transfer charges but also transfers in minutes. I love using Remitly. Review collected by and hosted on G2.com.

Vinay I.
VI
Co-Founder/COO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

The ability to transfer money to a UPI account is beneficial and is a crucial support for India-related remittances. Review collected by and hosted on G2.com.

What do you dislike about Remitly?

The minimum limit for zero transaction fee is on the higher side at $1,000 Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

Quick and easy remittance of money overseas without creating an international wire transfer. One doesn't have to worry about figuring out the SWIFT code, routing number, overseas bank inward rules, etc. Everything is taken care of by the platform Review collected by and hosted on G2.com.

Araceli E.
AE
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

I enjoy the ease of the app through your phone and how my family was able to upload their required documents Review collected by and hosted on G2.com.

What do you dislike about Remitly?

Nothing really, the app is easy to understand and use Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

The device helps me send money to family and friends in a secure manner that is done quickly Review collected by and hosted on G2.com.

Verified User in Consumer Goods
CC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

The best things about Remitly are the ease of usage for the end users, the self intuitive UI, and the speed of transactions with which money reaches the destination account. Review collected by and hosted on G2.com.

What do you dislike about Remitly?

The downside of using this tool is that it is not always the cheapest tool in the market. There are similar tools available with same transaction speed and user-friendliness but with much lesser transaction costs. Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

It is helping us quickly remit money between different countries. Due to the speed at which money gets transferred, we can plan the cash flow better and have a good working relationship with our suppliers. Review collected by and hosted on G2.com.

Rajashekar L.
RL
Principal Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

Fast deposits, deposit to bank account or UPI Review collected by and hosted on G2.com.

What do you dislike about Remitly?

Nothing much. It should allow money to send from India to US Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

Money transfer from US to Indian accounts Review collected by and hosted on G2.com.

AR
Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

Remitly application is very user friendly which helps to navigate easily through the option of setting up our bank, information of the receiver and such. Above all better rate is offered Review collected by and hosted on G2.com.

What do you dislike about Remitly?

There are usually two options to send money one is the expedited and the other which takes a week to two. The second option provides a better forex but takes a week or two. Would be amazing if they would update it to accommodate the transfer within a week Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

The hassle of finding better deal is no longer an issue and then transfer fees are feasible if the funds are sent within a threshold and If send beyond the set, the transfer fees will not be charged. Review collected by and hosted on G2.com.

GP
Sr. Data Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

I use Remitly primarily for fund transfer from Canada to India (or) from USA to India. The enrollment process is quite easy and the application is easy to set up. The transfer process itself takes about 5 business days overall on an end to end basis. The funds are withdrawn in 2 days and the transfer takes place in the next 3 days. Great experience so far. Most of the times, the transaction has a smooth flow all the way into the destination account.

The validation process of authentication of your emerging and destination accounts are quite commendable. Review collected by and hosted on G2.com.

What do you dislike about Remitly?

The exchange rate of the portal is a bit on the lower end compared to its peers. Also, there is a difference in the exchange rate between express option and the economy option. There is an involvement of third party without any explanation which delays the transfer of funds occassionally. Review collected by and hosted on G2.com.

Recommendations to others considering Remitly:

Great product to consider for remittance needs to any of the countries. Check the exchange rate and/or the fee prior to your transfer. Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

Remitly allowed me to transfer funds from my USA bank account in the past. Currently, i'm using it to transfer funds from my Canadian account currently. The portal is one of the few ones that doesn't charge any fee for amount about $600.

The portal enables me to get registered easily. The first transaction allowed me to transfer a max of $2999 and didn't impose any restriction for the subsequent transactions. There is an easy validation process to get connected to any of your source bank accounts. Also, there is a wide variety of banks already authorized by remitly for the destination accounts. The validation process also includes name matching on your accounts prior to issuing a credit.

Remitly also provides a decent exchange rate and stores all your past transactions as history. It also lets you continue your intermediate pause of started transaction or lets you start over from scratch.

Overall, Remitly has served as a great medium for both personal and corporate needs for offshore money transfer, Review collected by and hosted on G2.com.

Verified User in Human Resources
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Remitly?

It is effortless to send money when needed. We need to wait at the latest 20 minutes to get the money. The application is very intuitive, and you can save several bank accounts. It is very secure, with no issues so far. Review collected by and hosted on G2.com.

What do you dislike about Remitly?

The fee is the same even if you send small amounts of money. Review collected by and hosted on G2.com.

What problems is Remitly solving and how is that benefiting you?

Send money to family members easy, relatively cheap, and quick for them to get. Review collected by and hosted on G2.com.