RelayThat Reviews & Product Details

Automation is good for producing content and banners. It saves a lot of time. Review collected by and hosted on G2.com.

They do not allow people to cancel the subscription from within the platform. You have to contact the customer service. That's not very professional. The customer support takes up to 2 days to answer. Unfortunately, there are not many features, and I haven't found any integration. Review collected by and hosted on G2.com.

I like that I can easily make social graphics without getting onto more complicated platforms. Adding text is easy, adding in stock photos is SUPER easy. No need to call a graphic designer for every little thing. It can pump out 52 unique images in about 1.5 hours with copy included. Review collected by and hosted on G2.com.

It can be glitchy to change the size of the text or image boxes in its templates. You use it kinda knowing that you are on a template and making changes to that format is not worth the effort. Review collected by and hosted on G2.com.

The template-based concept makes it pretty simple from the get-go, because there aren't any major design choices to be made. The entire process is basically drag-and-drop. But the real beauty of the app is the ability to easily click between templates and/or between sizes and shapes of "matched" templates, to create multiple variations of the same thing with just a few clicks. (This is amazing, for instance, if you need banner ads in six different sizes.)

Recent updates have added some helpful features, like the ability to snap objects to center. Review collected by and hosted on G2.com.

Text, although quite adjustable within a pretty good range of parameters, has little ability to fine-tune it. The updates, unfortunately, seem to have created glitches in a couple of the templates, where overlays seem to be at the wrong position in the layer stack and cover up TOO MANY elements. There's no workaround for this with those particular templates, but it doesn't affect any of the other templates. Downloaded files are also very large, so I've taken to compressing them with another app after download. Review collected by and hosted on G2.com.

What I liked best was the innovative thought behind the tool. It made creating graphics fun and easy, it still had room to grow, but the corporate culture and how RelayThat treated its early adopters made the development of the tool worth the wait. Review collected by and hosted on G2.com.

I dislike that you can not trust this company to fulfill its obligations or promises. As an early adopter of the tool, I invested in the software even though it was not ready for game time based on the fact that for our investment, I would be grandfathered into future development. The deal was that we would give valuable feedback and testing to help provide RelayThat with the data that it could use to give the market what it wanted.

Other early adopters and I would benefit from watching the value of our investment increase, and RelayThat would get market data for pennies on the dollar. Unfortunately, RelayThat was sold. And the new buyers not only stopped nearly all communication with the customers, but they also took the sleazy route of forking the payment structure to get out of their obligations to the early adopters.

The customers started to make inquiries about the status of the software and complained about the breach of the agreement, and Relay turned off the ability to actively comment or participate in the group.

On top of that, nearly all updates to the tool had stopped until recently, when they announced some very minor updates as if they were version 4.0 type updates. The software is the same now in 2021 as in 2018.

What this means is:

1. Bad Company Management

2. Treats Customers Unfairly

3. Does not Communicate with Stakeholders

4. Hides customer dissatisfaction

5. Does not actively support their software by providing updates and responding to customer feedback Review collected by and hosted on G2.com.

In general, it is user-friendly. If you need to produce a visual fast and decline it in different formats, it is absolutely fantastic. Lots of templates, lots of options. Review collected by and hosted on G2.com.

Not sure I understand why you can't create a design from scratch (you need to create a workspace then convert it to a design...).

Lacks a chat window (we are supposed to email support, which SAAS product still do that in 2022?).

No communication with users regarding product improvements. Review collected by and hosted on G2.com.

Relay That has an extremely easy to use interface. They have a number of sample campaigns which gives you a starting place, avoiding the dreaded blank page effect. I also find the templates helpful for idea generation, ways and options, even channels I hadn't considered. Review collected by and hosted on G2.com.

They have not updated their templates in some time. While I love the ones they have, I would appreciate at least one new one every six months or so for freshness and inspiration. Review collected by and hosted on G2.com.

I love the pre-made templates. You can create on the fly. Review collected by and hosted on G2.com.

I would like to have more flexibility when making changes to the design. Review collected by and hosted on G2.com.

The templates are the best thing about RelayThat. You can take one design and create it for different platforms with theclick of a button. That's what made it so powerful for my team. We work with lots of clients and like to reuse designs whenever we can. That's where RelayThat excels. Review collected by and hosted on G2.com.

RelayThat was a great tool before they stopped updating the templates. I stopped using the tool a few months ago. Review collected by and hosted on G2.com.

Being able to quickly resize to suit multiple platforms, purposes and media Review collected by and hosted on G2.com.

I would like the option to add more photos and other elements to the ix Review collected by and hosted on G2.com.

I got RelayThat because I enjoyed the templates and I wanted to see what the platform was all about. I was already using Canva, and I wanted to see what RelayThat could do. I did like the templates and the ease of use when it came to creating ads. Review collected by and hosted on G2.com.

It's nearly impossible to cancel RelayThat. I am still getting charged monthly because they make canceling a headache and a half. I am honestly thinking about canceling my current card just to stop being charged by them. I wish I never trusted them with my credit card information. If you want a company that will do right by the information you give them, one you can trust your company card information with, RelayThat is not the company. Please do not turn you or your company's hard-earned cash over to this company. Review collected by and hosted on G2.com.