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The best feature is protective address / Address on the fly. This helps us maintain integrity of our email addresses and also prevent it from becoming a cyber attack victim. Review collected by and hosted on G2.com.
Support team are a bit laggy in their approach. The response time is 2-4 hours but it's only on papers I believe. We sometimes get responses as late as 48 hours. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for Reflexion
Overall Review Sentiment for Reflexion
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It's easy to understand and use from day 1. Identifies every threat that comes through and neutralizes it. Not only that, it also enables admins to have complete visibility of threat reports. Review collected by and hosted on G2.com.
Customer Support. Raising a support ticket is the only easy part. Getting hold of an engineer is hard. We had to wait for more than 4 hours during a P1 call. Nevertheless, its a great tool. Review collected by and hosted on G2.com.
I like the spam filtering, email continuity, and customizable policies provide us the comprehensive solution to protect against email based threats and ensure business running smoothly. Review collected by and hosted on G2.com.
Sometimes we struggle with slow performance with the web interface and rarely email delivery delays. There are few false positives in spam filtering, and these false positives can be improved. Review collected by and hosted on G2.com.
It's a great service. It does the job well. However, since being bought by Sophos, service and support have gone down and Sophos has announced they will terminate Reflexion Review collected by and hosted on G2.com.
It's being terminated and while it lasts, service and support are going downhill. Review collected by and hosted on G2.com.
First used before the Sophos purchase, their support was fantastic Review collected by and hosted on G2.com.
Since being absorbed by a bigger company the quality of support has gone down and wait times increased. Review collected by and hosted on G2.com.
The interface and customizing your interaction is easy, and it does Block what you tell it to. Review collected by and hosted on G2.com.
I feel this product is a little too reliant on whitelisting/blacklisting Review collected by and hosted on G2.com.
The ability to block globally by domain and exact address. You can also allow be the same. Centralized management is also a plus. You are able to see what has been quarantined and look for trending topics that you could block. Also lets you look for out going spam and emails that might show a compromised account. Review collected by and hosted on G2.com.
The interface in not really visually appealing. It is very bland and ordinary. Review collected by and hosted on G2.com.
Multi-tenancy has always been in the DNA - this has always been a very practical 3rd party spam tool.
Features-wise it's all there, nothing really missing from the experience.
The ability to directly manage spam settings for the client in both global and specific user cases is a nice, specific example. Review collected by and hosted on G2.com.
I believe this tool is on the way out, as in going to be discontinued at some point soon.
If there hasn't been official news then at the very least its clear in the lack of additional features or really any changes the platform in the 5+ years we've been using the product.
Spam filtering aside the email service has always been rather annoying as it has always been tightly controlled by their technical team, no administrative assets have ever been turned over to us to administer our clients mailboxes specifically.
There have also been more service outages than any other tool we've seen (granted that's being compared to Gsuite and O365 so take that for what its worth). Review collected by and hosted on G2.com.
The nice thing about Reflexion is that it catches most spam that comes through my work email. Review collected by and hosted on G2.com.
I think it catches far too many things that are not spam. Even when I tell it to Allow from a Sender, it still keeps filtering them from safe senders. Review collected by and hosted on G2.com.
