Able to segment the user cohorts into their plans, able to export detailed user life cycle into a CSV, able to see exact payment details for users Review collected by and hosted on G2.com.

would like to be able to do low level debugging of specific users without having to export to CSV file first Review collected by and hosted on G2.com.

Nothing besides comms with sales person. Review collected by and hosted on G2.com.

1) Technology is really outdated

2) Very limited capabilities of the product compare to their competitors

3) Recurly won't let you migrate to another provider as they store customers CC data and will make your life extremely difficult if you'll try to do so. We've been chasing them for 3 months to migrate our CC tokens and still got nothing (was a year ago) so we just lost our early customers (around +-$100k in value) and migrated to another provider. We were really lucky that we didn't expose ourselves to higher losses.

4) CS simply ignores tickets and doesn't care Review collected by and hosted on G2.com.

Very flexible API allows us to integrate tightly with our app. Very reliable too. Review collected by and hosted on G2.com.

I wish they had more powerful support for sending renewal reminders. Their support for this is very basic and doesn't allow much customisation based on plans or recurring discounts. Review collected by and hosted on G2.com.

Among many different best things with Recurly, I would like to mention the onboarding process and especially the amazing support we got from the onboarding team to transfer existing subscriptions smoothly from our previous platform to Recurly. The other challenge was the integration of 3DS and Apple Pay on our website, where we use Recurly JS and again we had professional assistance and detailed reports from Recurly's technical assistance team. Review collected by and hosted on G2.com.

We had another checkout connect to the same PayPal account with Recurly, at some recurring payments from Recruly started to fail because PayPal prevented duplicated order IDs. We never got any notification about this from Recurly and noticed that too late, when we lost ~200k. I think a professional software like Recurly must be more careful and draw attention to similar things. Review collected by and hosted on G2.com.

Analytics dashboard and ability to export data

However, i feel there could be additional reports on offer. Quite often i have to export data and pull it into excel and build my own reports as there is some information I cannot get out of the box. Examples would be average subscription duration. Cohorted churn reports for day 1 churn, week 1 churn, month 1 churn, etc

I would also like to see churn broken down by plan plan type and ability to toggle between monthly and annual churn. Currently i have excel templates to calculate all these things. Review collected by and hosted on G2.com.

The LTV calculation is currently broke - I have a support ticket open

The UI changes a few weeks ago - in my opinion i think it looks broke - i messages support to say it was missing a CSS style sheet

There are some gaps in the api - our engineers suggested in a retro that we move away from recurly due to the gaps and incomplete docs - the example in my mind is using the stair step pricing model via the api for a custom checkout with two dimensions to decide the pricing level - this seemingly was supported from the docs but the api didnt work and then your support team confirmed that to be the case Review collected by and hosted on G2.com.

They provide all options for setting up infrastructure of our subscription services with their powerful API. Our reason for choosing customization is its flexibility. Also, their payment retrying is effective. Review collected by and hosted on G2.com.

We use 3rd party analysis tools. Actually, Reculry can provide more analysis tools to understand the data.

Also, we would like to see more payment gateway options. Review collected by and hosted on G2.com.

The API documentation is pretty good and the UI is easy to use. Review collected by and hosted on G2.com.

Lack of flexibility has been an issue for us. Review collected by and hosted on G2.com.

Pretty simple to invoice and collect payments. Review collected by and hosted on G2.com.

Lack of custom reporting, Reports offered do not include the items that most businesses would want to see. Customer service is very lacking- no dedicated rep. Review collected by and hosted on G2.com.

It's a great tool when it comes to recurring subscriptions Review collected by and hosted on G2.com.

Not so ideal when it comes to revenue recognition. Review collected by and hosted on G2.com.

The time saved manually updating accounts and subscriptions by utilizing the professional services team. Review collected by and hosted on G2.com.

Self-service functionality is definitely lacking. I've also raised the arbitrary dupe transaction window of 8 hours several times to no avail. Often times a users card will decline and they will ask us to reattempt shortly after, but recurly won't make the charge attempt as it thinks it's a duplicate. 8 hours is just too long and greatly impacts our users as they cannot get into our software if a payment is declined. Review collected by and hosted on G2.com.