The best aspect of the Readymode is the ability to provide feedback while the agent is talking with the customer to provide instructions and not break that flow. This has helped assure our team and enhanced the nature of service we are able to provide. Also, large quantity capability makes sure that we are able to achieve our goals during every campaign without big disruptions, especially during a high call volume, which given time constraints helps us a lot. Review collected by and hosted on G2.com.
One thing about Readymode that I hate a little is the sometimes drop in call quality during busy times. This can lead to having a hard time of communicating with customers in a way that is clear to them, ultimately impacting your customers experience and our overall success rate. The gamification features are under developed and could have been a good method of keeping agents motivated on the long campaigns. The issue also exists if you have no connection at all, the whole call thing gets lost in the ether. Review collected by and hosted on G2.com.
Video Reviews
Very well equip and easy to learn... The support is very helpful
113 out of 114 Total Reviews for Readymode
Overall Review Sentiment for Readymode
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Automation has to be one of Readymode’s top features. It does it job of handling repetitive tasks and does so well, saving us at least five hours a week. The other part which is noteworthy is the customization options as we can customize it to suit our requirements with no problem at all. Moreover, it fits right in with our existing tools, which means the transfer is smooth and easy. Review collected by and hosted on G2.com.
Readymode is normally solid dependable software however from time to time Readymode will encounter issues that can result in incremental delays. For example, the syncing would sometimes take longer than expected and some temporary confusion would occur. In addition, I would also like the mobile app to be more stable and crashes at times when I use it a for long time. Review collected by and hosted on G2.com.
The Readymode really catches my eye with its quick turnaround time in email campaigns launch. The streamlined process has greatly reduced what time it takes to go from planning to sending emails. The other advantage is that you can work on a team effortlessly with everyone able to provide their feedback or corrections in real time. It has shortened our ability to finish projects quicker and with greater volunteering. Review collected by and hosted on G2.com.
Of course, Readymode has reasonable templates, but the choice is not very vast in my opinion. Often, it is more important to have more differentiation to offer more unique campaigns. There is also another disadvantage where despite the fact that the platform is easy to use, this may take some time before a user is able to understand how to utilize the more complex tools of the product. This learning curve was a little tough at the beginning especially if we were to develop an approach to quickly start new campaigns. Review collected by and hosted on G2.com.
I love how Readymode helps teams work together on campaigns better. It’s easy for managers to help agents without interrupting calls with the call scripts and real time coaching tools that the software shares. Call recording and playback features enable us to whip our strategies into shape based on how actual conversations turned out. Secondly, it can quite handle big call volumes and is reliable when handling large volumes of calls, so we never worry about downtime even with the peak hour. Review collected by and hosted on G2.com.
What I don’t like about this Readymode is the fact that it has very limited dialing modes compared to competition. Sometimes it’s beneficial to have less rigidity on the dialling for certain campaigns but it lacks that. Moreover, the quality of voice on calls is not so robust sometimes and that create a nonprofessional picture during conversations that are not good for our business and retain a low impression for the prospective customers especially in crucial talks. Review collected by and hosted on G2.com.
What I enjoy most about Readymode is that it allows us to remove redundancies in our workflow and increase our flow. That way we can store and share content more effectively from one marketing platform to another, so there’s no back and forth for hours doing work that’s been done. It also simplifies internal communication and facilitate collaboration, because teams can more easily work together. Further, file versioning feature is also useful as we can maintain track of the most up to date content without confusion. Review collected by and hosted on G2.com.
As with all things in life, there are some more advanced features present with Readymode that can be difficult to navigate for teams that are new to using centralized marketing platforms. It has lots of useful capabilities, but figuring out all of how to make the most out of them can take some time as you first start to set everything up. Another thing is that some of the features do not provide enough customization for some campaign’s needs, therefore limiting the level of the flexibility of this tool. Review collected by and hosted on G2.com.
The thing that I most like about Readymode is all the planning that helps you plan the content process. Especially helpful is that it keeps everything streamlined and allows my team to coordinate better. The fact that we can pull all the data that we need from one place drastically cut down on missing data and we’ve seen big increases in efficiency on our day to day operations. And it’s also very helpful in editing deadlines and making sure tasks are completed on time. Review collected by and hosted on G2.com.
Probably one of the biggest demerits of Readymode is that it cannot do much when placed offline. It becomes difficult to access the platform or make updates if you do not have internet connection and may make work slow down when you’re mobile or in places where internet connection is unstable. This is a limitation that personally affects me since am required to work sometimes in limited connections zones or on the move. Review collected by and hosted on G2.com.
Making thousands of call and receive thousand of call everyday isn't an issues with Readymode, they has perfecting the traffic management and the heavy call traffic will not deminishing call audio quality. Loved the prerecorded voice broadcast that is played automatically after the call is answered and the launch of IVR (interactive voice response) afterward to collect and retrive caller infromation and their support inquiry before the call is passed to customer support reps. Overall, Readymode has simplified a manual work that supposedly need 20 minute to complete to 5 minute operation using the automation and advanced caller tools. Review collected by and hosted on G2.com.
Only minor drawback with the audio quality, which sometime, the automated responding record audio is not too clear and customer have to repeat the IVR 2-3 times to fully understand the instruction and option. This issue is still not solved until today. Review collected by and hosted on G2.com.
Creative flexibility is one of the standout features of Readymode. This variety of design options is great because each campaign we produce fits perfectly to our branding guidelins. What I especially love, is our ability to plug in dynamic content blocks that allow us to customize messages to showcase previous interactions with our customers without an extra manual part involved. Certainly, we have seen campaigns improve the engagement rates from being able to personalize messaging on such a large scale with this ability. Review collected by and hosted on G2.com.
Readymode provides so much flexibility, but it can be a little overwhelming, there’s just so much to do. It’s easy for us as a small team to get caught up in all the options, and work out the perfect settings for each campaign can eat up more time than you can spare. It would be simplified with less options to it for the sake of a simpler interface. It has a steep learning curve, but some training makes it manageable and the tool becomes more intuitive the more we use it. Review collected by and hosted on G2.com.
I like how efficiently Readymode has established call management when receiving a large amount of calls. It is easier for any new staff joining the platform to understand and master what is required of him or her in undertaking the assigned roles. Our CRM integration has been done nicely so that there is little to no data entry and overall work optimization is done well. Also, versatility is one of the greatest assets of the program, making it easy to track and build improvement on productivity. Review collected by and hosted on G2.com.
In its functionality, Readymode has the following drawbacks, including bad quality of calls when Readymode is slow, which challenges our team’s performance. That has impacted the extent to which the recipients were able to respond to high call volumes appropriately. Furthermore, the reporting features are slightly more formal than they should be in that they cannot be easily customized to provide the kind of view that one may need to assess performance indicators. Review collected by and hosted on G2.com.
I especially like that through Readymode creating and editing content for cooperation is easy. The construction of the platform is very clear and plain and permits quick generation and distribution of visuals to enhance our crew prevalence. The collaborative features that it can apply helps to make the writing and input easy for anyone and at the same time progressive. Also, working with other applications, such Google Drive and Slack, it has allowed us to stay well organized and update teams on our performance. Review collected by and hosted on G2.com.
Concerning Readymode disadvantages, it is difficult to specify a wide number of templates for designs that meet our company’s branding needs and requirements. As a collaboration tool, the platform is amazing, but it does not have more complex design aspects that some of our projects need. This has resulted to certain drawbacks whenever the modeler is normally trying to model more complex or elaborate patterns, or more often reduces the overall productivity. Review collected by and hosted on G2.com.
Simple to setup just by following the implementation guidance to integrate with HRIS system that store prospect and lead information. Progressive dialing is the best tools that gives customer support agent some time to view caller information and making a strategy by using the best call script that usually work this type of customer. Review collected by and hosted on G2.com.
I have all time positive exprience with Readymode. Never had problem with Readymode yet. Review collected by and hosted on G2.com.
