Re:amaze Reviews & Product Details - Page 2

All I can say is if you are just starting out, or new to eCommerce, go for ReAmaze if the opportunity presents itself. Easy to learn, use, and train your new team with. Review collected by and hosted on G2.com.

Faster tagging on customer emails and chats. In this way we can know what is most urgent. Review collected by and hosted on G2.com.

Re:amaze helped us consolidate chat, email, and social messaging in a single easy-to-use interface. Before re:amaze, our team was toggling between different messaging platforms. Review collected by and hosted on G2.com.

We are able to respond to emails, social media, chats, etc everything from one platform. Makes it a more streamline process for customer service. Review collected by and hosted on G2.com.

The company is very open to suggestions so keep the conversation open. Review collected by and hosted on G2.com.

We manage 90% of customer inquiries through Reamaze with little to no issue. It is beneficial to track how often we are using specific response templates and tagging feature to track issues. Review collected by and hosted on G2.com.

It is a great program if you have multiple email accounts for different brands and want them to all end up in a single location viewable by all team members. The ability to assign emails and leave notes it very helpful in customer service applications. Review collected by and hosted on G2.com.

When you have a shared inbox you can see if another user is in an email, helps to stop multiple team members answering the same question.

So much easier to get email reports to see how many emails we are getting and running reports on team members. The ability to view a customers history is again very helpful when dealing with a repeat customer, the integration with shopify is great for the exact same reason. Review collected by and hosted on G2.com.

Great software as a service with great support behind it! Highly recommended to others for the ease-of-use and support backing it, the features within and the ability to set up new users quickly with minimal support.

Useful for experienced and new users alike, with Support always ready to assist with any questions you have regarding issues with connections or services, "how to" questions about modifying or creating new connections and support pages. The customization allowed grealty improves the user and management experience, allowing administrators to set the exact feel and tone of the service being presented to customers on the front end.

Their Frequently Asked Questions pages cover many useful features that allow you to take great advantage of the service and push your presentation even to the next level, including features that were not immediately obvious when beginning to use the service.

The integrations with shops, websites and other services is also great. While some do have an additional fee, they're well worth the cost to allow your customers a much improved experience, and your customer care team to answer all questions within one area. Review collected by and hosted on G2.com.

Re:Amaze features lots of integrations which allow us to manage Social Media and Chat in a single spot. Some of these connections will "break" with changes to social platforms, but Re:Amaze Support has been great to fix them quickly! Review collected by and hosted on G2.com.

If you are looking for a well-executed customer service solution run by a fantastic team -- Reamaze is the perfect choice! Review collected by and hosted on G2.com.

All our service activities (chat, email, FB, Twitter) is managed via Reamaze. It's easy to keep an overview and work productively across those channels. Review collected by and hosted on G2.com.

Great app with lots of features. Try their trial and you would see how useful it is and how affectively it works. It also has amazing level of support. I was constantly in touch with their support while in trial to figure some things and they helped me with lot of help with screenshots and also for me, they went extra mile. Awesome to and you would not regret. I normally don't praise a lot. ;) Review collected by and hosted on G2.com.

We want to decrease number of calls which can easily be answered with AI chat bot or live chat agent. Review collected by and hosted on G2.com.

I love having all of our customer service emails and correspondence in one place. Emails don't get missed if a customer service rep is out sick or on vacation. Our customers also love being able to contact us quickly via chat. The templates and workflows work really well for us as well. Review collected by and hosted on G2.com.