Re:amaze Reviews & Product Details - Page 5

The chat that the framework has is natural and enables us to keep up a liquid correspondence with the customer by having the capacity to access and survey every one of the discussions for less questions and for the connection to be progressive. It is simpler to see a deal in a vital manner, which causes us to improve likewise our business framework. Review collected by and hosted on G2.com.

The great live chat could be improved. Now and again it's moderate and misbehaves. Review collected by and hosted on G2.com.

Re:amaze takes at least 1-2 minutes out of every CS query that involves a recent order (which is 80% of them for us) since the customer details and orders are all pulled from Shopify and displayed right next to the message thread. It has also simplified our FAQ section and the way customers can get in touch with us from any page of our website. Review collected by and hosted on G2.com.

Very few complaints... the platform itself can get a bit memory-intensive in the browser, and the response templates are still not as simple to use as I would like (got spoiled with Gmail canned responses, where you just set an abbreviation for a certain response - if Re:amaze had that instead of their drop-down templates menu, I'd love it). Review collected by and hosted on G2.com.

The ability for our CSRs to reply quickly and efficiently to our customers, while being able to track our entire operation seamlessly. Review collected by and hosted on G2.com.

We have had a few problems not being able to separate an email thread into two, its a very minor problem. Any other problems we have had have been solved or developed by reamaze to make it work! Review collected by and hosted on G2.com.

I really like how user friendly, easy it is to reply. Create answers for FAQ's which can easily be sent to customers asking lengthy, generic questions Review collected by and hosted on G2.com.

I wanted to make auto-replies available for each brand (we use it for four brands currently) but have to create templates for each brand which has proven to be lengthy. Review collected by and hosted on G2.com.

I like that Reamaze is very easy to use, possible to leave internal notes for other support members. I like that it is possible to use multiple brands at the same support interface. Possibility to add knowledge base - it is very useful when new support member comes to the team and needs to find the info very quickly. Mobile notifications - very useful if you are running small support team but would like to have support running 24/7. how interface displas resolved / unresolved tickets. application integration - very easy to integrate with well known brands, you should add more integration to this list. Review collected by and hosted on G2.com.

From time to time, there are problems with reply binding together with tickets and customers reply shows up as a new ticket, not as a reply to the previous one. Also, we have noticed that sometimes there are some problems to receive tickets from partners who are using Zendesk as their support system.interface could work a bit faster. There is no possibility to enter billing details like - what number, company name, company address, registration number e.t.c. to appear in the invoice. Review collected by and hosted on G2.com.

Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying mood. Review collected by and hosted on G2.com.

I think features that I would like to see are an option to either respond via email as I do now- or go directly to the site where the comments are originating from. Maybe you have that but I cannot afford to pay more for an enhanced service. Review collected by and hosted on G2.com.

The depth of the entire product suite for the price. You have the ability to completely customize your chatbot and even create flows to improve your conversion rate. For a while (until I got into trouble with my suppliers), I was able to offer an abandoned cart coupon as a pop-up. I also love how everything is integrated across channels>>Shopify, fb messenger, ig (though I can't really seem to reply to comments from within reamaze easily) and even email. It's also very intuitive and thorough. I think there's a lot of capability that I'm not even using. Review collected by and hosted on G2.com.

My suppliers not allowing me to take advantage of the awesome abandoned cart coupon sequence. I think it would have really benefited me and my business. Review collected by and hosted on G2.com.

Reamaze helps bring down customer service costs while providing great customer self-service and a great experience for both the customer and customer service rep. I'm also in love with Reamaze's support team. They're incredibly helpful and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. Review collected by and hosted on G2.com.

The classic live chat could be improved. Sometimes it's slow and acts up. Review collected by and hosted on G2.com.

I love that I can have my Instagram and Facebook comments come to the same place that all other customer inquiries and emails come to! It's also nice that there are different widgets next to each different Review collected by and hosted on G2.com.

I do wish you could search by email content as well-- For instance, if we have a return processing for an order say 45678, I can't just type in 45678 in the search bar and have it pop up, unless it's in the title. But that is an easy fix, as I just edit the title which you can do so easily. Review collected by and hosted on G2.com.

I absolutely love this app and it is worth the cost per month. It works SO WELL and gives our site such a professional feel. I have had a lot of clients reach out through it and because they get my personal attention, they have become very loyal customers. I REALLY love that there is an app so I can reply anywhere that I am located. Review collected by and hosted on G2.com.

Nothing so far! There is a LOT that I am still learning about this app and I feel like it will take a while to get there. But I originally got it for the customizable live chat and being able to reply from anywhere. It might be nice to have a scaled down version for people like me who have a very small business and are really just looking for the live customer service features. I would totally have gone with that! Review collected by and hosted on G2.com.