Rasayel Reviews & Product Details

- Unlike many other platforms that spread their focus across multiple channels, Rasayel prioritizes WhatsApp. This focus allows them to deliver a seamless experience for sales and support teams using this channel.

-The shared inbox feature makes it incredibly easy for teams to collaborate and respond to customer queries efficiently.

- I appreciate how accessible it is to create and deploy chatbots without needing technical expertise. This feature saves time and resources.

- The ability to integrate with other tools and platforms is a significant plus, ensuring it fits into existing workflows.

- The Rasayel Inbox mobile app is handy for staying connected on the go, ensuring teams can respond promptly to customer inquiries. Review collected by and hosted on G2.com.

- the focus on WhatsApp is great, it might not suit businesses looking for a broader omnichannel approach.

- The pricing structure isn’t as clear upfront as I’d prefer, which can make it challenging for businesses to budget effectively. Since you can't pay for less than 10 members in your team.

- There’s room for improvement in terms of customization options for workflows and user interfaces to better match unique business needs.

Anyway these downside are nothing compared to how the platform helped me to save time and provide a great experiece for our customer support team. Review collected by and hosted on G2.com.

I like it because Rasayel, especially the customer service, answers my questions when I have difficulty operating Rasayel. Rasayel is also easy to use by my office team. Review collected by and hosted on G2.com.

Sending files to the message recipient through Rasayel is quite difficult because you have to send each file one by one, and you cannot send multiple files at once. Review collected by and hosted on G2.com.

Easy to connect with WhatsApp. The interface is user-friendly, and the robust features, such as automatic responses and detailed analytics, have significantly improved our customer service operations. Additionally, the support team responds quickly. Another fundamental aspect is that through its APIs (it has 2, one GraphQL and one REST) and webhooks, it is easily integrable with other platforms. Review collected by and hosted on G2.com.

Some advanced features may require an adjustment period to make the most of them.

The native reports could be a bit more detailed. Review collected by and hosted on G2.com.

HeyChat has been a proud partner of Rasayel since 2023. We’ve implemented their APIs, chatbot, campaign tools, and reporting features to gain deep insights into our team’s and clients workload and performance, automate workflows, and streamline lead qualification. The Rasayel team has been incredibly supportive and responsive, always ready to assist us in maximizing the platform’s potential.

Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. Review collected by and hosted on G2.com.

While Rasayel offers excellent features and support, we’ve noticed that some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. Review collected by and hosted on G2.com.

What I really like about Rasayel is how it brings all your messages—whether it’s from WhatsApp, Messenger, or other platforms—into one place. It makes it so much easier to keep track of conversations and reply quickly, so customers get a smooth experience. The automation tools, like pre-set messages and auto-replies, save a lot of time.

Moreover, the integration between Rasayel and Shopify via MESA, changed the automation game for us, we now send customers order notifications, and surveys, straight to their WhatsApp, aside from the beneficial campaigns module that allows us to send targeted campaigns. Review collected by and hosted on G2.com.

More advanced analytics that takes into consideration our working hours and maybe TikTok messenger integration.

Aside from that, everything is smooth. Review collected by and hosted on G2.com.

The flexibility and the real life use case scenarios that could help in maximizing revenue. Its easy to use and to implement - self explanatory Review collected by and hosted on G2.com.

Focus on B2C and enhancing methods for B2C Review collected by and hosted on G2.com.

Love the ease of use, it's a great software, support is reposnive and efficient. Review collected by and hosted on G2.com.

It's still in its infancy, so needs more features. Review collected by and hosted on G2.com.

The best part about Rasayel is the fast communication between the user and the clients, it's easy to use, to manage and to speak with customers Review collected by and hosted on G2.com.

The is nothing wrong with Rasayel. In Brazil is very likeable and everybody in my team uses very often Review collected by and hosted on G2.com.

Gosto muito da plataforma pela intuição e facilidade de encontrar as configurações. É muito fácil de navegar e localizar o que preciso, o que torna a experiência de uso muito agradável. Review collected by and hosted on G2.com.

Não acho que tenha dados suficientes para medir o progresso. Sinto falta de mais informações e métricas que possam ajudar a avaliar melhor o desempenho e o progresso ao longo do tempo. Review collected by and hosted on G2.com.

The support team is amazing in resolving the queries.

The product is continuously improving.

AI chatbot feature is amazing, very easy to train and implemet to improve productivity of the support team. Review collected by and hosted on G2.com.

The interface is not user-friendly and feels cluttered

Native integration with HubSpot only displays basic info, would love to see additional analytics without the need for tools like make/ zapier Review collected by and hosted on G2.com.