Rapidr Pros and Cons

I love how flexible Rapidr is. We use it to capture customer feedback, to capture internal team ideas, and to prioritize sprints.

It was super easy to get up an running, and the very few times we've had an issue Rajat and the team quickly fixed it.

We honestly use Rapidr many times a day, every day. It's a tool that we can actually see that we use.

One of the things I love is the Slack integration because it alerta the team of any new Rapidr tickets.

On top of all this their product team actually reads your suggestions and pushes improvements based on your feedback. I've suggested a couple things that they have acted on and updated. This hardly ever happens.

And it's very affordable to boot. Review collected by and hosted on G2.com.

You have to be aware that it's a new tool, so it's not perfect.

There's room for improvement in a lot of areas, but they actually improve it.

I would say that maybe the worst thing is the lack of other types of widgets to capture feedback in other ways beyond text fields. Review collected by and hosted on G2.com.

It does what you want it to do and save you time to understand what your customers want Review collected by and hosted on G2.com.

Nothing for now. Let's see in the future. Review collected by and hosted on G2.com.

Rapidr is a simple tool and is very easy to set up. It is everything we need to prioritize our product roadmap based on feedback from users. The cherry on top is the ability to see what's in development and what's shipped. Rapidr has changed the way we listen to our users and engage them in our product development. Review collected by and hosted on G2.com.

Nothing right now. We have some feature requests but the team is already working on them. Rapidr has become my favorite way of getting feedback and understanding what truly matters quickly and efficiently. Review collected by and hosted on G2.com.

On Rapidr, I can change the status of one feedback element, and everyone that has upvoted it will automatically be notified. I also like how roadmaps make your plans visible for your users. Review collected by and hosted on G2.com.

It's a bit pricy for a non-multi-tenant product Review collected by and hosted on G2.com.