Quiq Messaging Pros and Cons

Before Quiq.. Our Comapny did not have a way for customers to communicate with us via web chat or SMS. The only way to contact was by phone or email. This has made it easier for our customers to communicate with us. Also it has allowed our agents not to feel so overworked. Before it was back to back calls ALL day long. No breathing time in between calls for our agents. Since launcing WebChat and SMS. Our agents are happier that they get a minute or so in between calls to have enough wrap up time. Review collected by and hosted on G2.com.

There is nothing particular that I dislike about Quiq. In teh beginning the Reports was confusing and hard to pull information. However, the engineers have improved the reports insights since we expressed our opinions. So very pleased with the team for taking inititive to help us with that! Review collected by and hosted on G2.com.

The Quiq team are very innovative and provide excellent thought leadership and guidance to our organization which is critical as there are typically business considersations along the journey of launching messaging, not just tech considerations. Additionally, they provide excellent service from a team of very smart people. I always get the impression that everyone who works at Quiq wants to be there, they bring their "A" game and it shows. Review collected by and hosted on G2.com.

The biggest downside is that it is a separate system from our telephony platform. We need to to an integration to have all workforce management data in one place, so it can be managed easier. Review collected by and hosted on G2.com.

I love the flexability of the platform, but what I like most is the operational service they provide. Since inception of our relationship with Quiq they have supported us along the way. All team members are attentive and responsive to any needs we have had. That goes a long way in a call centers operations world! Review collected by and hosted on G2.com.

I don't like that we don't have another option for Rich Business Messaging since Google sunsetted their product. I wish we had another option to continue using the branded company display for our android customers. Review collected by and hosted on G2.com.

We have used Quiq messaging for customer support for many years. We were able to build a robust bot to help coordinate our responses and response times. Recently we have embarked on building an AI model (LLM) to handle our support. Quiq has been patient, informative and most importantly it feels like a true partnership as we have been on this journey to launch. Very thankful for them and their innovative solutions. Review collected by and hosted on G2.com.

There isn't anything that we dislike. Quiq has been a reliable resource for us for a long time. Review collected by and hosted on G2.com.

the support from the team, the Admin UI that is very user friendly and allowing easy implementation. Review collected by and hosted on G2.com.

Not available for calls, would replace twilio whenever ready! =) Review collected by and hosted on G2.com.

Quiq resides in our Oracle Service Cloud client so our agents are able to easily switch between working texts conversations and working emails/web form incidents. Outbound messaging is easy to use. The bot is awesome and is able to answer a good number of questions from our students and parents without involving a live agent. Review collected by and hosted on G2.com.

It would be nice to have more reporting that includes both emails and texts rather than pulling them separately. Review collected by and hosted on G2.com.

Quiq is a true partner and genuinely cares about the success of our business. They listen to our needs and over deliver on promises. They take our feedback seriously and oftentimes implement features based on our suggestions. They naturally take those suggestions and expand them to be more scalable and flexible for every type of company to benefit. Review collected by and hosted on G2.com.

Out of the box reporting can seem limited, but if you have the resources to integrate you can get all the data you would ever need or want. Review collected by and hosted on G2.com.

Its interface turns out to be quite simple to use both for our clients and for us, the fact that it is multiplatform also seems great to us to be able to communicate from wherever we are in a much faster and immediate way, the fact that its dashboard Main shows us all the information in a fairly complete and summarized way, it is of great help to us at the moment of visualizing in a better way the conversations with our clients, in such a way that we can respond more quickly depending on the queries of our clients , the fact that it has an option to generate reports is something very practical when we want to see or determine the percentage of satisfied customers served through this platform, the fact that it has automatic responses also turns out to be something quite useful, just enough just leave the answers configured and they will automatically be sent. Review collected by and hosted on G2.com.

To be honest, I have no complaints regarding the use of this application, it seems to me that everything has worked perfectly for us when using this application, something that is a surprise to me, because we had been using similar applications and none it was working fine for us until we discovered Quiq Messaging. Review collected by and hosted on G2.com.

While the back-end portal is very intuitive for handling incoming messages and campaigns. The customer service for unique asks has been outstanding. Maile Chong has been a superstar in crafting all the needed rules and helping with challenging bots that we are building. Review collected by and hosted on G2.com.

Introducing a mobile-friendly option or app would be well worth it. A key competitor now to the space, COMMUNITY, is stealing share and has approached us in regard to test piloting a brand-focused messaging program. Review collected by and hosted on G2.com.

The interface is easy to use and highly user intuitive.

You can set up BOT's easily and without needing a developer.

It integrates well with our CRM.

I have been working with chat options for over 10 years and been a Quiq customer for over 6 years at two different companies. You won't find a more engaged and responsive vendor partner than Quiq. Review collected by and hosted on G2.com.

The only thing we have had to work at is integrating our reporting system with theirs but that was resolved in a couple of weeks and was more our side not being ready. Review collected by and hosted on G2.com.