Top Rated QueueMetrics Alternatives
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4.1 out of 5
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3 QueueMetrics Reviews
2.8 out of 5
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TW
Travis W.
Project Specialist
Enterprise(> 1000 emp.)
What do you like best about QueueMetrics?
I like that we were able to deploy an on-premise solution and have the ability to customize the call center side of telephony for what we needed. Review collected by and hosted on G2.com.
What do you dislike about QueueMetrics?
Extending the solution to others through the cloud was not ideal. We had the on-premise solution and adding in other vendors or clients to the same ring group and allowing them reporting etc had significant challenges. I notice now that QM offers an in the cloud version which would probably make this easier. Review collected by and hosted on G2.com.
UC
Verified User in Consumer Goods
Enterprise(> 1000 emp.)
What do you like best about QueueMetrics?
Helps me keep track of my breaks and lunches and lets me know if i'm over or under on my time. Review collected by and hosted on G2.com.
What do you dislike about QueueMetrics?
Companies use it to track where and what you're doing including unscheduled breaks like using the restroom. Review collected by and hosted on G2.com.
DH
Dan H.
Customer Retention Quality Supervisor
Mid-Market(51-1000 emp.)
What do you like best about QueueMetrics?
Queue Metrics is reliable for keeping track of all of our calls. Review collected by and hosted on G2.com.
What do you dislike about QueueMetrics?
The login and pause features can be challenging if you do not reload the page after each command. Review collected by and hosted on G2.com.
There are not enough reviews of QueueMetrics for G2 to provide buying insight. Below are some alternatives with more reviews:
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