Ultatel

QueueMetrics

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2.8/5

(3)

Ultatel

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QueueMetrics Reviews & Product Details

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface.

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Languages Supported

German, Greek, English, Hebrew, Hungarian, Italian, Japanese, Georgian, Norwegian, Portuguese, Romanian, Russian, Slovak, Spanish, Chinese (Simplified)

Overview by

Maurizio Sabot

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TW

Travis W.

Project Specialist

Enterprise (> 1000 emp.)

11/21/2018

"Queuemetrics works, it just has restrictions"

2.5/5

What do you like best about QueueMetrics?

I like that we were able to deploy an on-premise solution and have the ability to customize the call center side of telephony for what we needed. Review collected by and hosted on G2.com.

What do you dislike about QueueMetrics?

Extending the solution to others through the cloud was not ideal. We had the on-premise solution and adding in other vendors or clients to the same ring group and allowing them reporting etc had significant challenges. I notice now that QM offers an in the cloud version which would probably make this easier. Review collected by and hosted on G2.com.

Recommendations to others considering QueueMetrics:

Consider the on cloud solution if you need to share the tool with multiple parties. On-premise is great when its just your company using the tool as its cheaper. Depending on your setup/industry you may need someone to help maintain it through updates etc. Review collected by and hosted on G2.com.

What problems is QueueMetrics solving and how is that benefiting you?

Call center solution for telephone calls. We use this for recording our inbound/outbound calls as a BPO. We also use this for pause state reporting on our agents to ensure we are compliant with state laws. We also created a wallboard to view the queue etc using QM information (custom). Review collected by and hosted on G2.com.

UC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

10/25/2019

"Way overbearing."

2/5

What do you like best about QueueMetrics?

Helps me keep track of my breaks and lunches and lets me know if i'm over or under on my time. Review collected by and hosted on G2.com.

What do you dislike about QueueMetrics?

Companies use it to track where and what you're doing including unscheduled breaks like using the restroom. Review collected by and hosted on G2.com.

DH

Dan H.

Customer Retention Quality Supervisor

Mid-Market (51-1000 emp.)

4/8/2019

"Reliable call center solution"

4/5

What do you like best about QueueMetrics?

Queue Metrics is reliable for keeping track of all of our calls. Review collected by and hosted on G2.com.

What do you dislike about QueueMetrics?

The login and pause features can be challenging if you do not reload the page after each command. Review collected by and hosted on G2.com.

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Categories on G2

Call Center Infrastructure (CCI)

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QueueMetrics

2.8/5

(3)

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