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Quantivate Complaint Management
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Quantivate Complaint Management
By Quantivate
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4.8 out of 5 stars
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Quantivate Complaint Management Reviews & Product Details

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Joseph L.
JL
Assistant customer support manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Quantivate Complaint Management?

Quantivate's reporting is awesome. I can pull up all sorts of data and see how we're doing at a glance. It makes it so much easier to track our progress. Review collected by and hosted on G2.com.

What do you dislike about Quantivate Complaint Management?

I don't have any major complaints about Quantivate, but I do wish it integrated with some of our other systems a bit more seamlessly. Review collected by and hosted on G2.com.

What problems is Quantivate Complaint Management solving and how is that benefiting you?

Escalations used to be a real pain, but Quantivate makes it easy to identify and manage high-priority cases. That means we can address serious issues quickly and prevent them from blowing up into bigger problems. Review collected by and hosted on G2.com.

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Quantivate Complaint Management Overview

Editedit
What is Quantivate Complaint Management?

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs.

Quantivate Complaint Management Details
Discussions
Quantivate Complaint Management Community
Languages Supported
English
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Product Description

Manage and automate the entire complaint lifecycle. Quantivate Complaint Management Software is a simple and effective SaaS solution that automates the process of Complaint Management.

Seller Details
Seller
Quantivate
Year Founded
2005
HQ Location
Bothell, Washington
Twitter
@Quantivate
177 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
DK
Overview Provided by:
David King

Recent Quantivate Complaint Management Reviews

Hideki M.
HM
Hideki M.Enterprise (> 1000 emp.)
4.5 out of 5
"My experience of this particular software referred to as Quantivate Complaint Management"
The area that I like most about this software is how it is designed it in a simple way and easy to navigate. As for me, the interface seems to be r...
Read more
Joseph L.
JL
Joseph L.Small-Business (50 or fewer emp.)
4.5 out of 5
"Quantivate in Customer Service"
Quantivate's reporting is awesome. I can pull up all sorts of data and see how we're doing at a glance. It makes it so much easier to track our pro...
Read more
Queen O.
QO
Queen O.Small-Business (50 or fewer emp.)
5.0 out of 5
"My experience"
Complaints with businesses has broaden and they are no longer limited to service staffs
Read more
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0 people requested security information

Quantivate Complaint Management Media

Quantivate Complaint Management Demo - Drag and Drop Reporting
Quantivate's reports are built using a drag and drop interface featuring 8 data visualization tools to fit the needs of your report's data.
Quantivate Complaint Management Demo - Executive-Specific Dashboards
Leverage dashboards built for executive staff that gives them the information they need at a glance.
Quantivate Complaint Management Demo - Custom Workflows
Create custom workflows and notifications to match your organization's process.
Answer a few questions to help the Quantivate Complaint Management community
Have you used Quantivate Complaint Management before?
Yes

3 out of 4 Total Reviews for Quantivate Complaint Management

4.8 out of 5
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3 out of 4 Total Reviews for Quantivate Complaint Management
4.8 out of 5
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3 out of 4 Total Reviews for Quantivate Complaint Management
4.8 out of 5
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Quantivate Complaint Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
G2 reviews are authentic and verified.
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Hideki M.
HM
Digital Marketing Director
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Quantivate Complaint Management?

The area that I like most about this software is how it is designed it in a simple way and easy to navigate. As for me, the interface seems to be rather friendly and clear, and even if there are a lot of various options, it is easy to get lost and make no mistake. I also have enjoyed the option of setting the custom complaint categories and the tracking complaints in real-time. Review collected by and hosted on G2.com.

What do you dislike about Quantivate Complaint Management?

On the other hand, what I find least preferable is that, at times, the homepage might take time to load, which may be inconvenient if I am, for instance, troubleshooting. However, this drawback is small when stood against all the benefits that the Quantivate Complaint Management comes with. Review collected by and hosted on G2.com.

What problems is Quantivate Complaint Management solving and how is that benefiting you?

Concerning how it has assisted me in solving problems, let me mention it has been useful to address complaints/claims from our customers. It has enabled us to address each one of them more effectively and competently – which has helped to enhance our standing and , consequently, our customer satisfaction . If there is any entity out there seeking for a most likely the best complaint and claim management solution, I would not hesitate to recommend quantivate complaint management. A very good program which is easy to use with many beneficial functions that do count when dealing with customers. Review collected by and hosted on G2.com.

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Queen O.
QO
Team Lead
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Quantivate Complaint Management?

Complaints with businesses has broaden and they are no longer limited to service staffs Review collected by and hosted on G2.com.

What do you dislike about Quantivate Complaint Management?

Kind of complicated to understand. But is still okay! Review collected by and hosted on G2.com.

What problems is Quantivate Complaint Management solving and how is that benefiting you?

Complaints will be easier moving forward Review collected by and hosted on G2.com.

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Verified User in Outsourcing/Offshoring
GO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Quantivate Complaint Management?

I was pleased with the service in entirety!! Review collected by and hosted on G2.com.

What do you dislike about Quantivate Complaint Management?

There wasn’t anything I didn’t like about it I was pleased Review collected by and hosted on G2.com.

What problems is Quantivate Complaint Management solving and how is that benefiting you?

Customer service Review collected by and hosted on G2.com.

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Quantivate Complaint Management Categories on G2
Complaint Management
Complaint Management

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