Top 10 Qualtrics Customer Experience Alternatives & Competitors

Top 10 Alternatives to Qualtrics Customer Experience Recently Reviewed By G2 Community

#1

Birdeye
By Birdeye
(3,141)4.7 out of 5
Optimized for quick response
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Categories in common with Qualtrics Customer Experience:
• Feedback Analytics
• Experience Management
Try for free
Reviewers say compared to Qualtrics Customer Experience, Birdeye is:
Easier to set up
Easier to admin
Easier to do business with
See all Birdeye reviews
#2

InMoment Experience Improvement (XI) Platform
By InMoment
(319)4.7 out of 5
InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.
Categories in common with Qualtrics Customer Experience:
• Feedback Analytics
• Experience Management
Reviewers say compared to Qualtrics Customer Experience, InMoment Experience Improvement (XI) Platform is:
Easier to set up
Easier to admin
Easier to do business with
See all InMoment Experience Improvement (XI) Platform reviews

Sponsored
Chattermill
(169)4.5 out of 5
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality and understand the voice of their customers. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill is the best-in-class AI-powered platform for CX, Product, Marketing, and Support teams to action insights from their customer data at scale, ranked no.1 in multiple G2 categories. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK. For more information, visit www.chattermill.com. Chattermill was recognised by the G2 audience of software users as: #1 in Text Analysis Products #1 in Sentiment Analysis, Integration, and User Satisfaction in Text Analysis Products Momentum Leader in Feedback Analytics Products Easiest to do Business with in Feedback Analytics Products Loved by Users in Enterprise Feedback Management Products
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Reviewers say compared to Qualtrics Customer Experience, Chattermill is:
Easier to admin
Better at support
Easier to do business with
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#3

Medallia Customer Experience
By Medallia
(140)4.5 out of 5
Optimized for quick response
Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
Categories in common with Qualtrics Customer Experience:
• Feedback Analytics
• Experience Management
Try for free
Reviewers say compared to Qualtrics Customer Experience, Medallia Customer Experience is:
Slower to reach roi
Easier to do business with
More usable
See all Medallia Customer Experience reviews
#4

Reputation
By Reputation
(2,327)4.6 out of 5
Optimized for quick response
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
Categories in common with Qualtrics Customer Experience:
• Experience Management
• Social Customer Service
Get a quote
Reviewers say compared to Qualtrics Customer Experience, Reputation is:
Easier to set up
Easier to admin
More usable
See all Reputation reviews
#5

SurveyMonkey
By SurveyMonkey
(22,930)4.4 out of 5
Optimized for quick response
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.
Categories in common with Qualtrics Customer Experience:
• Feedback Analytics
Get a quote
Reviewers say compared to Qualtrics Customer Experience, SurveyMonkey is:
Easier to set up
Easier to admin
More usable
See all SurveyMonkey reviews
#6

AskNicely
By AskNicely
(993)4.7 out of 5
Optimized for quick response
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
Categories in common with Qualtrics Customer Experience:
• Experience Management
Get a quote
Reviewers say compared to Qualtrics Customer Experience, AskNicely is:
Easier to set up
Easier to admin
Easier to do business with
See all AskNicely reviews
#7

Forsta
By Forsta
(331)4.2 out of 5
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.
Categories in common with Qualtrics Customer Experience:
• Feedback Analytics
• Experience Management
Reviewers say compared to Qualtrics Customer Experience, Forsta is:
Easier to set up
More expensive
See all Forsta reviews
#8

SurveySparrow
By SurveySparrow Inc.
(2,012)4.4 out of 5
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
Categories in common with Qualtrics Customer Experience:
• Feedback Analytics
• Experience Management
Reviewers say compared to Qualtrics Customer Experience, SurveySparrow is:
Easier to set up
Easier to admin
More usable
See all SurveySparrow reviews
#9

Gainsight Customer Success
By Gainsight Inc.
(1,552)4.5 out of 5
Optimized for quick response
Gainsight CS is a complete Customer Success Platform.
Categories in common with Qualtrics Customer Experience:
• Experience Management
Get a quote
Reviewers say compared to Qualtrics Customer Experience, Gainsight Customer Success is:
Easier to do business with
See all Gainsight Customer Success reviews
#10

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Qualtrics Customer Experience:
• Genesys AppFoundry Marketplace
• Contact Center Quality Assurance
• Social Customer Service
Get a quote
Reviewers say compared to Qualtrics Customer Experience, Genesys Cloud CX is:
Easier to set up
Easier to admin
More usable
See all Genesys Cloud CX reviews

Sponsored
Chattermill
(169)4.5 out of 5
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality and understand the voice of their customers. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill is the best-in-class AI-powered platform for CX, Product, Marketing, and Support teams to action insights from their customer data at scale, ranked no.1 in multiple G2 categories. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK. For more information, visit www.chattermill.com. Chattermill was recognised by the G2 audience of software users as: #1 in Text Analysis Products #1 in Sentiment Analysis, Integration, and User Satisfaction in Text Analysis Products Momentum Leader in Feedback Analytics Products Easiest to do Business with in Feedback Analytics Products Loved by Users in Enterprise Feedback Management Products
Visit Website
Reviewers say compared to Qualtrics Customer Experience, Chattermill is:
Easier to admin
Better at support
Easier to do business with
Visit Website