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QEval Pro Reviews & Product Details

Shannon H.
SH
Talent Acquisition Supervisor
Telecommunications
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about QEval Pro?

I love that we can create personalized evaluations per client. Review collected by and hosted on G2.com.

What do you dislike about QEval Pro?

I have nothing wrong to say about this product! Review collected by and hosted on G2.com.

Recommendations to others considering QEval Pro:

I highly recommend using Qeval Pro. It meets all of our standards. Review collected by and hosted on G2.com.

What problems is QEval Pro solving and how is that benefiting you?

Agent improvement rates have dropped dramatically since incorporating QEval Pro. Review collected by and hosted on G2.com.

QEval Pro Overview

What is QEval Pro?

Etech's QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence (AI) technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training and ensures better insight and visibility into coaching, moving beyond the outdated practice of simply "checking a box." With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with industry best practices, QEval acts as a comprehensive solution to achieve consistent and effortless customer and agent experiences. Leveraging the combination of AI and human intelligence, QEval's suite of call center quality monitoring solutions ensures a 360-degree view of agent performance, eases the process of providing detailed feedback, keeps track of coaching and training needs, and provides actionable insights for improving overall call center performance.

QEval Pro Details
Languages Supported
English
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Product Description

QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.


Seller Details
Year Founded
1997
HQ Location
Nacogdoches, US
Twitter
@EtechGS
1,983 Twitter followers
LinkedIn® Page
www.linkedin.com
2,983 employees on LinkedIn®

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Recent QEval Pro Reviews

Shannon H.
SH
Shannon H.Enterprise (> 1000 emp.)
5.0 out of 5
"QEval Pro"
I love that we can create personalized evaluations per client.
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QEval Pro Media

QEval Pro Demo - AI Call Summary
AI Call Summary for 100% Customer Interactions
QEval Pro Demo - 360 Insights Dashboards
Get 360 Insights Dashboards Tailored to Your Contact Center 
QEval Pro Demo - QEval KPI Dashboard
Track & Monitor Call Center Agent’s Key Performance Indicators
QEval Pro Demo - Measure Customer Emotions and Satisfactions
Measure Customer Emotions and Satisfaction on 100% of Interactions Track sentiment on every call as it happens and identify the impact of solutions on overall customer experience.  This will identify areas for improvement and drive positive change.
QEval Pro Demo - Compliance Monitoring
With real-time Compliance Dashboard, QEval Analytics helps you stay ahead of potential issues and proactively address any concerns. Helping you to deliver exceptional customer service and drive business success.
QEval Pro Demo - Get Rid of Data Silos
Consolidate all contact center metrics into one refined tool for a comprehensive view of operational performance, instead of relying on siloed data from multiple applications.
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