Q-Flow
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Q-Flow
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4.3 out of 5 stars
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Q-Flow Reviews & Product Details

Editadmin
JD
FItness Instructor
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow?

It is a good software that gives you r control over your input and data flow. It assists you knowing about you web content which customers like and will let you know about their choice and desire. Thus will assist you in fulfilling their demand and making them your loyal customers. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow?

I like this tool as it is good in use as the name states with better methodology. Review collected by and hosted on G2.com.

Recommendations to others considering Q-Flow:

I think it is a must try software. The layout is perfect, the installation is quick and set up is very easy. The features are also uncomplex that can be understand easily thus helps you in better and quick working. It is very user-friendly as well as I found it accessible anywhere. Review collected by and hosted on G2.com.

What problems is Q-Flow solving and how is that benefiting you?

It lets you know about your content requirement and makes you aware about your business output. Will make you approach to the customer with their requirement which will make them satisfy, contented and happy. It also leads you to be responsive in v=business which is great for your increase in productivity. Thus lead to great benefits in business. Review collected by and hosted on G2.com.

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Q-Flow Overview

Editedit
What is Q-Flow?

Q-Flow® is an end-to-end solution for managing omnichannel customer journeys and customer-centric back-office processes. Q-Flow enables tailoring the individual customer's journey, across digital and physical service channels, to the customer profile and current needs. The main modules providing this functionality are: • Q-Flow Appointment Management – delivers enterprise appointment scheduling, including self-service appointment management, agent-assisted or outbound booking, calendar capacity planning, resource allocation, and complete customer communications from scheduling until visit completion. • Q-Flow Queue Management – delivers in-store or digital customer flow management, skill-based, priority-based, or other rule-based customer routing and queuing, and customer-facing interfaces such as mobile applications, kiosk software, virtual lobby, video call management, and digital signage. • Q-Flow Workflow Management – provides business process management to back-office operations, including a workflow engine, skill-based task management, and SLA provisioning and monitoring. • Q-Flow Interaction Management – manages customer communication channels, handles incoming and outgoing messaging, free or moderated agent communications, controls semi-automated and fully-automated messaging, supports online forms and surveys, and more.

Q-Flow Details
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Q-Flow Community
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Product Description

Q-Flow® is an end-to-end solution for managing omnichannel customer journeys and customer-centric back-office processes. Q-Flow enables tailoring the individual customer's journey, across digital and physical service channels, to the customer profile and current needs. The main modules providing this functionality are: • Q-Flow Appointment Management – delivers enterprise appointment scheduling, including self-service appointment management, agent-assisted or outbound booking, calendar capacity planning, resource allocation, and complete customer communications from scheduling until visit completion. • Q-Flow Queue Management – delivers in-store or digital customer flow management, skill-based, priority-based, or other rule-based customer routing and queuing, and customer-facing interfaces such as mobile applications, kiosk software, virtual lobby, video call management, and digital signage. • Q-Flow Workflow Management – provides business process management to back-office operations, including a workflow engine, skill-based task management, and SLA provisioning and monitoring. • Q-Flow Interaction Management – manages customer communication channels, handles incoming and outgoing messaging, free or moderated agent communications, controls semi-automated and fully-automated messaging, supports online forms and surveys, and more.

Seller Details
Seller
Q-nomy Inc.
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@QnomyInc
91 Twitter followers
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
Eran R.
ER
Overview Provided by:
Eran Reuveni
Group VP, Business and Product Strategy at Q-nomy Group

Recent Q-Flow Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"Event process are now seamless"
It streamline the workflow processes and has a real time tracking.
Read more
Abhishek M.
AM
Abhishek M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Perfect CRM software"
Its consistent in updating and meeting customer standards which a company seeks for..
Read more
MANSUKH S.
MS
MANSUKH S.Enterprise (> 1000 emp.)
5.0 out of 5
"Q-nomy Retail Task Management"
This software is very useful for retail task manager to enhance productive of customer and satisfy to all parameters to use their customer satisfac...
Read more
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Q-Flow Media

Q-Flow Demo - Virtual Lobby
Video appointment customer journey on Q-Flow Virtual Lobby mobile app
Q-Flow Demo - Avatar Queue Management
Digital signage using avatar-based queuing, one of Q-Flow's customer routing options particularly designed for parents and kids waiting in line
Q-Flow Demo - Online Booking
Actual customer site where end-customers book appointments with the business
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Have you used Q-Flow before?
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5 out of 6 Total Reviews for Q-Flow

4.3 out of 5
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5 out of 6 Total Reviews for Q-Flow
4.3 out of 5
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5 out of 6 Total Reviews for Q-Flow
4.3 out of 5
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Q-Flow Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow?

It streamline the workflow processes and has a real time tracking. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow?

Some customization options are a bit limited Review collected by and hosted on G2.com.

What problems is Q-Flow solving and how is that benefiting you?

It enhance worfklow automation and centralize important business data. Review collected by and hosted on G2.com.

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Abhishek M.
AM
Customer Operations Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Q-Flow?

Its consistent in updating and meeting customer standards which a company seeks for.. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow?

Few bugs. Should add a section for sales as well. Else it's great working over it. Review collected by and hosted on G2.com.

What problems is Q-Flow solving and how is that benefiting you?

It's database makes customer management easier. Flow management helps a lot. Review collected by and hosted on G2.com.

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MANSUKH S.
MS
Territory
Pharmaceuticals
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Q-Flow?

This software is very useful for retail task manager to enhance productive of customer and satisfy to all parameters to use their customer satisfaction enhance productivity also Review collected by and hosted on G2.com.

What do you dislike about Q-Flow?

Nothing to dislike but it is used for regional language also to enhance productive of customer and satisfy tool parameters so elaborate to regional language also possible Review collected by and hosted on G2.com.

What problems is Q-Flow solving and how is that benefiting you?

It is all parameters to handling this little task manager through productivity video and non productivity to deliver the phone place customer satisfaction to also use for in hansing better results it is very beneficial to resolve all problems Review collected by and hosted on G2.com.

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Akash S.
AS
Deputy Manager Finance
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow?

This software helps me with customer data management in the broader conceptual era and also one-time activity to complete the task in full of data management sources. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow?

There is a no larger toolbar which affected the antibonding season also some clauses are confusing which means data gathering is slow and not far much data segregation Review collected by and hosted on G2.com.

What problems is Q-Flow solving and how is that benefiting you?

Customer data management in real estate helps us to generate the flow data management and tools details flow go up into system with marginal data association and system data evaluation Review collected by and hosted on G2.com.

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Verified User in Pharmaceuticals
UP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow?

If set up, it gave us the patients name and DoD number, identifying number with government agencies. This allowed us to know which patient to expect at our window when calling the number. It also separated patients from intaking and just picking up as well Review collected by and hosted on G2.com.

What do you dislike about Q-Flow?

When nothing was set up at another location and it only gave ticket number and no information on what the patient was there for or name Review collected by and hosted on G2.com.

What problems is Q-Flow solving and how is that benefiting you?

It helped us to triage the patients properly, uniformed members had priority and so on. Review collected by and hosted on G2.com.

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Q-Flow