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PureSocial
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PureSocial
By PureSocial
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4.3 out of 5 stars
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PureSocial Reviews & Product Details

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David M.
DM
Genesys Senior Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about PureSocial?

It is easy to use, doesn't need complex configuration to set it up. The interface of the new widget is very attractive.

Also, attaching files and pictures in the new widget is a good thing. Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

In the beginning, many issues occurred in the new widget. But with the help of the Support team, these issues were solved.

So it is better to Test the widget before launching it Review collected by and hosted on G2.com.

What problems is PureSocial solving and how is that benefiting you?

PureSocial is very helpful to reply to all customers' inquiries using one channel from ( Facebook, Instagram, ....... ) and separate them into different queues. Review collected by and hosted on G2.com.

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Response from Omar Guerra of PureSocial
Editedit

Hi David, we appreciate your comments, our support team has a strong commitment in providing value for our customers!

It's nice to know that you are taking advantage of the routing flixibility that the product allows, we will be in touch in order to take advantage ot other features.

Regards.

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PureSocial Overview

Editedit
What is PureSocial?

PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital channels.

PureSocial Details
Discussions
PureSocial Community
Languages Supported
English, Portuguese, Spanish
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Product Description

PureSocial allows your customers to interact with your business through SMS, WhatsApp, Messenger, Facebook, Twitter, Instagram and LinkedIn, taking advantage of the features of your Contact Center.

Seller Details
Seller
PureSocial
HQ Location
N/A
Twitter
@PuresocialCx
29 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
OG
Overview Provided by:
Omar Guerra

Recent PureSocial Reviews

VM
Victor M.Enterprise (> 1000 emp.)
4.5 out of 5
"Great experience and improvements with Genesys PureSocial"
I like the ease of use, being able to connect from anywhere, keep track of the entire operation and the real-time statistics of the results. Omnich...
Read more
AK
Abdallah K.Enterprise (> 1000 emp.)
4.0 out of 5
"Faced some issues at the beginningbut support was always there for us and issues starts to be solved"
the ability to support social media platforms or at-least the main ones for now.
Read more
David M.
DM
David M.Small-Business (50 or fewer emp.)
4.0 out of 5
"I will recommend it."
It is easy to use, doesn't need complex configuration to set it up. The interface of the new widget is very attractive. Also, attaching files and p...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

PureSocial Media

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5 out of 6 Total Reviews for PureSocial

4.3 out of 5
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5 out of 6 Total Reviews for PureSocial
4.3 out of 5
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5 out of 6 Total Reviews for PureSocial
4.3 out of 5
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G2 reviews are authentic and verified.
Here's how.
VM
Contact Center Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about PureSocial?

I like the ease of use, being able to connect from anywhere, keep track of the entire operation and the real-time statistics of the results.

Omnichannel is also a factor that we consider vital in our daily operations.

Also improve routing interactions to look for useful skills and enhancements Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

The difficulty of accessing the database data remotely or with a driver such as OBDC

It should not have extra cost, to be able to make these connections. We need more tools for DataBase Managers Review collected by and hosted on G2.com.

Recommendations to others considering PureSocial:

Review the current software vs. Genesys PureCloud in the comparison table, to evaluate each point and establish the most appropriate configuration path for the new software.

Old processes are not necessarily optimized for the new Genesys PureCloud system. Review collected by and hosted on G2.com.

What problems is PureSocial solving and how is that benefiting you?

Measurement of service levels in emails, social networks and written messages.

Automation of messages based on work schedules.

Flexibility to define individual and global workloads for all agents. Review collected by and hosted on G2.com.

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Response from Omar Guerra of PureSocial
Editedit

Hi Victor, thanks a lot for your feedback!

We will be taking care of your commnents regarding data access, the benefits you are already getting from Pure Social are part of the value you can get from Pure Social, we will be in touch in order to take advantage ot other features.

Regards!

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Juan Manuel E.
JE
Head of Technology
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PureSocial?

It´s an excellent tool to deploy other projects and improve the Customer Experience! It´s nice to be able to connect through any social network and get solutions Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

I don´t know some unique features of the PureSocial tool. I´m an engineer, and I belong to the technology team, and these items are part of the customer and service experience. Review collected by and hosted on G2.com.

What problems is PureSocial solving and how is that benefiting you?

We are solving de omnichannel and any contact need of customers. We are enabling customer satisfaction and experiences. We have any contact point in one site and window. Review collected by and hosted on G2.com.

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Response from Omar Guerra of PureSocial
Editedit

Dear Juan Manuel, we are glad to know that you are impacting the experience of your customers through Pure Social's onmichannel capabilities.

We'll be getting in touch with you in order to provide value to your team by introducing features that can allow you to positively impact in your customers' experience.

Helpful?
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Admin Approval Link
AK
IT and IS Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PureSocial?

the ability to support social media platforms or at-least the main ones for now. Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

issues that happened at the beginning, plus the ability to support linkedin. Review collected by and hosted on G2.com.

What problems is PureSocial solving and how is that benefiting you?

some issues with duplicate messaging in chat "live chat and Social Media Messenger" Review collected by and hosted on G2.com.

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Response from Omar Guerra of PureSocial
Editedit

Dear Abadalah, we are so pleased to get your feedback and will be taking care of your comments.

Our support team has a strong commitment in providing value for our customers!

Helpful?
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Con F.
CF
IT Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PureSocial?

PureSocial amazing support. Implementation was so easy Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

Instagram integration is only the wall post just need Facebook to open up the API for messages Review collected by and hosted on G2.com.

What problems is PureSocial solving and how is that benefiting you?

We are offering our customers all social channels as communication choices Review collected by and hosted on G2.com.

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Response from Omar Guerra of PureSocial
Editedit

We are glad to read yor review and appreciate comments, Pure Social will support Instagram DM soon!

Please keep in touch with our team and take a look to the new version, I am sure you will find value in the new features: https://help.puresocial.cx/search/benefits-andadvantages

Regards,

Pure Social Customer Success

customer.success@puresocial.cx

Helpful?
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Verified User in Environmental Services
CE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about PureSocial?

I like the speed of response from the support and the concern to keep the update Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

some problem responses are not well accepted, it needs to be better evaluated with Facebook ways of asking questions that are unknown and if they are not from Facebook we will have to improve the way we position the answers Review collected by and hosted on G2.com.

What problems is PureSocial solving and how is that benefiting you?

my client solves different types of problems and queues, such as: procedural doubts, delivery of documents to initiate processes, process schedules, process status verification, among other matters Review collected by and hosted on G2.com.

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Response from Omar Guerra of PureSocial
Editedit

We are glad to read your review and appreciate your comments, take a look into the new version, I am sure you will find value in the new features: https://help.puresocial.cx/search/benefits-andadvantages

Regards,

Pure Social Customer Success

customer.success@puresocial.cx

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Admin Approval Link

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