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Proxyclick | Visitor Management System Reviews & Product Details - Page 4

Proxyclick | Visitor Management System Overview

What is Proxyclick | Visitor Management System?

Proxyclick by Eptura enables leading companies to manage visitor, employee, and contractor flow across locations, while staying secure and compliant. The cloud-based solution offers unlimited usage per location, tailored smart flows, an unrivaled user experience, deep access control and software integrations, and advanced security, safety, and privacy features. It is supported by an international industry-leading customer success team.

Proxyclick | Visitor Management System Details
Languages Supported
Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

The web based software that manages visitors to your office, from invitation to checkout

How do you position yourself against your competitors?

We keep our focus razor-sharp: To build the best visitor management platform in the world for Enterprise-level companies. If you’re looking for software that grows with your needs and meets complex requirements, then you’re in the right place. Proxyclick is the only truly global visitor management system, with our tablet app welcoming visitors in 30+ languages and our dashboard available in 10+ languages. Our customer support has been described as “outstanding” (check our reviews!) and is available 24/7.

We are SOC 2 Type II compliant, which shows our commitment to protecting our clients’ data.


Seller Details
Seller
Eptura
Year Founded
2002
HQ Location
Atlanta, US
Twitter
@Epturawork
280 Twitter followers
LinkedIn® Page
www.linkedin.com
785 employees on LinkedIn®
Description

Eptura is a global worktech company that digitally connects people, workplaces, and assets in a unified platform to enable our customers to thrive. With
5 million users across 115 countries, we are trusted by the world’s leading companies, including 45% of Fortune 500 brands, to realize a better future at work.


Stephanie P.
SP
Overview Provided by:

Recent Proxyclick | Visitor Management System Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"SMART AND SCALABLE VISITOR SOLUTION"
Proxyclick is a visitor solution web and app based. We use this solution in the last 2 years and it's very stabel, scalable and easy to configure. ...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
0.0 out of 5
"The system bugs a lot, not all employees are uploads to the system."
That guest can get a permanent visitor QR code and doesn't need to go through the whole process every day.
LL
Leona L.Small-Business (50 or fewer emp.)
5.0 out of 5
"Reliable and Easy Portal Interface"
Very easy to set up from an administrative viewpoint. Can view all sites from a single portal and view visitors' logs easily. Also like the feature...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Proxyclick | Visitor Management System Media

Proxyclick | Visitor Management System Demo - Kiosk check in
Visitors who do not have access to a smartphone can check-in using the kiosk.
Proxyclick | Visitor Management System Demo - Kiosk QR Code scan
QR codes are issued once a visitor completes pre-registration in accordance with set conditions. For example, completing a questionnaire, or signing a document.
Proxyclick | Visitor Management System Demo - QR Code check in
Open doors using QR codes. Conditional on answers to the questionnaire, documentation being in order, and other custom criteria.
Proxyclick | Visitor Management System Demo - Visitor Badges
Capture visitor photos on the kiosk on arrival or pre-arrival. Print these photos on badges and include them in notifications for easier visual identification.
Proxyclick | Visitor Management System Demo - Visitor Management System Dashboard
Looking for a quick, secure, and easy way to manage your visitors? Proxyclick visitor flow is the way to go!
Proxyclick | Visitor Management System Demo - Integrations
Connect Proxyclick with your existing systems to boost efficiency and deliver a fully-integrated visitor experience that represents your brand.
Answer a few questions to help the Proxyclick | Visitor Management System community
Have you used Proxyclick | Visitor Management System before?
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166 Proxyclick | Visitor Management System Reviews

4.6 out of 5
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Proxyclick | Visitor Management System Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Proxyclick | Visitor Management SystemQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Financial Services
IF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Proxyclick | Visitor Management System?

Great UX for all users involved which has meant that the buy-in from the community of users has been easy. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

The enterprise features could be stronger Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

Simplifying our visitor registration, transitioning from paper to iPad Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Hi there,

Thank you for taking time to review Proxyclick! Happy to hear that we're helping you simplify your visitor registration, and if there's any additional feedback that you can help us with please let us know at support@proxyclick.com, our solution continues to evolve to help out customers reach their goals.

Best,

Ryan

Verified User in Plastics
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Proxyclick | Visitor Management System?

I really like how user friendly it is and how they continue to change and enhance the platform. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

I dislike how certain features are not customizable. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

Our visitors do not wait in the lobby long because of the notification process from Proxyclick. Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Proxyclick | Visitor Management System?

The dashboard is simple and effective. The UI is sleek and allows easy management of visitor records. Attendance notifications are a big plus as well. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

Some minor UI changes to the iPad app would be nice and improve user interaction.

1) Check-out button/link is way too small and people don't notice it on the iPad home screen. I would make it as large as the Check-in button.

2) There needs to be an option to have the QR code scanning done from the home screen. without physically touching the kiosk. Less physical touch huge plus during this Pandemic and it also shortens the visitor's interaction time. Review collected by and hosted on G2.com.

Recommendations to others considering Proxyclick | Visitor Management System:

Test the system out with a small pilot group before rolling it out to the office or organization. The system does send out a considerable about of emails to registered visitors so you need to make sure everything is configured correctly or you'll be blasting junk mail to everyone every day. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

We are using it to keep track of employees and contractors that are visiting our office during our phased reopening during this COVID-19 Pandemic. ProxyClick helps us get away from paper and pen log sheets and provides us with the ability to get notified instantly when someone arrives at the office and when they leave. Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Hi there,

Thank you for taking time to review Proxyclick! We really appreciate this detailed review including your ideas.

Happy to pass on your feedback on point 1, and I'm excited to say that we now have a touchless entry mode that allows for scanning the QR without touching the ipad whatsoever by the visitor.

Please feel free to reach out to us at support@proxyclick.com for more information, or check your kiosk settings for the new touchless entry mode.

Thanks!

Ryan

JS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Proxyclick | Visitor Management System?

One of the best features about proxyclick is the amount you can do for a visitor before they even visit your site. The visitior can arrive at you site having already agrees to the terms anc conditions your require and armed with a pre-printed barcode that will then check them into the building, inform who they are visitng that they have arrived, print their name badge and grant them access to the company guest wi-fi. Very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

It can be quite a costly system dependent on the number of visitors you have. Review collected by and hosted on G2.com.

Recommendations to others considering Proxyclick | Visitor Management System:

This is a very easy to use and administer software. Initial outlay for iPad, printer etc is well worth it. Look at all the options as you can use most of them with some additional configuration. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

Removed the need for manually handwritten visitor passes, automatic registration of guest Wifi saving lots of time. Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Thanks for the detailed review James!

Very happy to hear you're utilizing many of the features of Proxyclick to streamline your visitor management, and that we're helping you with your visitor management goals.

We have solutions for many different use cases, so feel free to reach out to us at support@proxyclick.com and explore our website to see if there's more value to be had from your current plan.

Best,

Ryan

BG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Proxyclick | Visitor Management System?

Easy to use, intuitive, workflows are easy to create. I have suggested that this would be a great app for employees as well especially with the Covid 19 back to work situation. Support has been fabulous and is quick to respond and address issues. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

The evolution of the software to include employee check in's would be a great benefit and would like increase the number of customers wanting the product. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

Tracking employee and visitors who are planning to come on site to ensure they are complying with health guidelines and not come into Taymor if they have any symptoms that could impact workers in the office. Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Hi Ben,

Thank you for taking time earlier this summer to provide this fantastic review! We'd love a chance to connect on your ideas for using Proxyclick for both visitors and employees alike.

If you'd be open to a quick chat, please reach out to us at support@proxyclick.com to speak with a member of our team directly, our solution is always evolving to fit the needs of our customer base.

Thank you!

Ryan

Verified User in Apparel & Fashion
AA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Proxyclick | Visitor Management System?

It is a very nice, easy, good-working visitor management system. The setup was a breeze, and the support is top-notch! Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

Nothing at the moment. Everything works as it should. Review collected by and hosted on G2.com.

Recommendations to others considering Proxyclick | Visitor Management System:

Don't hesitate to try it, you have a 15-day trial (at time of writing) and you can keep your setup if you decide to buy-in. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

Confidentiality in visitors / visitees. Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Hi there,

Thank you for reviewing Proxyclick! Happy to hear any more thoughts you have on Proxyclick that could bring you to thinking of us as a 5/5 product, if you have the chance please feel free to reach out to our team at support@proxyclick.com

Happy holidays!

Ryan

Jegors F.
JF
Group CTO / CISO
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Proxyclick | Visitor Management System?

Custom cites configurtation, custom company details and payment card settings, custom workflows Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

Tariff plan change - was unexpected, and now we have issue settling for future sites, which is a dealbreaker Review collected by and hosted on G2.com.

Recommendations to others considering Proxyclick | Visitor Management System:

Explore the QR code feature - very nice for frequent visitors like cleaning companies. Basic functions are over the top in quality of service an do not need recommendations, they just work. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

Visitor management, Card issuing, NDA signing Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Hi Jegors,

Thank you so much for this positive review! We appreciate you taking the time to review Proxyclick, in the meantime if there's anything else we can help with please do not hesitate to reach out.

Best,

ryan

SM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Proxyclick | Visitor Management System?

The visitor can quickly answer a few questions and save their profiles for return visits. Notifications to the host are quick and easy with the app or email.

We like that the terms can be signed and sent to the visitor so we know everyone agreed before entering the premises. We have yet to use Custom badges but we are actively looking at upgrading to use this feature. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

The packages can be expensive. Thought they are changing their price structure too.

We also had an issue with sending a notification to the visitor is someone replies to a notification as we don't have a receptionist to verbal relay the message. I believe this is fixed or will be fixed in a higher tier license. Review collected by and hosted on G2.com.

Recommendations to others considering Proxyclick | Visitor Management System:

Have your i Pads supervised via an MDM solution is possible. We installed our iPad Pro in a pedestal that locks out the ability to access any buttons. So putting it into single App mode can be difficult. We simply switch the iPad in and our of single app mode from our MDM when we need to do updates. Now we don't need to take out the iPad every time. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

We have a lobby that previously only had a phone and a list of employee extensions. Tracking down the right person or finding at their desk was a challenge as the list was not always up-to date and accurate. Now a visitor signs in and the Host is notified by email or App on their phones. No need to call to other colleagues to track someone down or let them know someone is waiting. Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Hi Scott,

Thank you for taking time to provide this very detailed review of Proxyclick! We have recently changed the structure of our pricing models, and I've added your thoughts regarding the iPad and use cases to our customer feedback.

If there's anything we can help with please don't hesitate to reach out to us directly at support@proxyclick.com

Verified User in Industrial Automation
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Proxyclick | Visitor Management System?

The ease of setting up your Kiosk and very intuitfive to use. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

Some feature require an upgrade to a higher-priced tier, for only a single option that doesn’t justify the cost for us.

But still very competitively priced and very affordable. Review collected by and hosted on G2.com.

Recommendations to others considering Proxyclick | Visitor Management System:

I have not tried other systems and I would not even consider switching. It's easy to setup and use, Very stable kiosk application and lots of features for the price with no hidden charges. Features and develeopment just keep making this app better and better.. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

A few years ago we wanted to get rid of paper logs, we have been very happy with the product since.

Now that Covid hit, we were able to add multiple kiosk for check in within minutes. It solved yet another problem all with minimal investments! Review collected by and hosted on G2.com.

Response from Ryan Koch of Proxyclick | Visitor Management System

Hi there,

Happy to hear that setup was easy and intuitive! Thank you for taking time submitting this review, and if you have questions on our current pricing and plans(Or anything else we can help with) please don't hesitate to reach out to us at support@proxyclick.com.

Best,

Ryan

Verified User in Facilities Services
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Proxyclick | Visitor Management System?

Easy configuration and intuitive for all users level. Review collected by and hosted on G2.com.

What do you dislike about Proxyclick | Visitor Management System?

Translation in other language (romanian language) Review collected by and hosted on G2.com.

Recommendations to others considering Proxyclick | Visitor Management System:

Everything's working as described, you'll get all needed support from ProxyClick. Review collected by and hosted on G2.com.

What problems is Proxyclick | Visitor Management System solving and how is that benefiting you?

The visitors and the host are connected all the time. Review collected by and hosted on G2.com.