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4.4 out of 5
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ProProfs Chat
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35 ProProfs Chat Reviews
4.5 out of 5
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Overall Review Sentiment for ProProfs Chat
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about ProProfs Chat?
Really appreciate that this cost-effective live chat software comes with various integration options and helps our organization to track the performance of every chat operator. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
The speed seems to be a problem with the software that sometimes delays our response time. Review collected by and hosted on G2.com.
BB
Babu B.
Social Media Enthusiast,
Small-Business(50 or fewer emp.)
What do you like best about ProProfs Chat?
What really surprises is how ProProfs Chat is able to provide so many integrations for different platforms efficiently. Would recommend this tool to those who are in search for a live chat software that helps them integrate various software in one go. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
User Interface surely needs improvement. And we are hoping this happens as soon as possible. Review collected by and hosted on G2.com.
CA
Verified User in Automotive
Enterprise(> 1000 emp.)
What do you like best about ProProfs Chat?
For me it’s got to be the insightful reports I get for all my support agents. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
Nothing yet that hampers the experience for my agents or website visitors. Review collected by and hosted on G2.com.
CI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about ProProfs Chat?
Helps to create brand value. Be it starting a chat on your website or be it canned responses; the entire process of customer support is quick. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
Chatbots looks quite lucrative. Maybe you can try to bring it on board in the next version. Review collected by and hosted on G2.com.
VG
Vineet G.
Digital Marketing Team Lead
Small-Business(50 or fewer emp.)
What do you like best about ProProfs Chat?
Personally, I like their clutter-free interface and those beautiful templates. We are currently using ProProfs chat for 3 operators and are quite satisfied with the customization features. Plus, it never gets sluggish on mobile devices, unlike others do. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
I don’t dislike the product as such, but I have a recommendation. Since I am using a professional plan for 3 operators, would appreciate if they include some pro features from the flagship plan in my current plan. That would be amazing. Review collected by and hosted on G2.com.
BG
Brianne G.
Western Regional Sales Manager
Wholesale
Small-Business(50 or fewer emp.)
What do you like best about ProProfs Chat?
I liked the loud ring and the ability to copy/paste the chat into my notes Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
They changed their platform, required us to use all new codes, and we never got the service to work again. We tried to get it working for a over a month, spoke with tons of different people, and ultimately had to switch services. Review collected by and hosted on G2.com.
UE
Verified User in Events Services
Small-Business(50 or fewer emp.)
What do you like best about ProProfs Chat?
Is great that there is a live agent right there for your questions and needs. No need to look for it. It pops up! Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
Sometimes the window keeps popping when you are looking for something, but no big issue honestly. Review collected by and hosted on G2.com.
UP
Verified User in Printing
Small-Business(50 or fewer emp.)
What do you like best about ProProfs Chat?
It's fairly easy to use, responsive. I answer requests and can see when a person is replying. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
It consistently has tech issues. When a chat request comes through, another request from the same person comes through a minute later even though that person hasn't clicked on anything. Review collected by and hosted on G2.com.
UG
Verified User in Government Administration
Enterprise(> 1000 emp.)
What do you like best about ProProfs Chat?
I like this because it means that someone with tech knowledge can log in and correct issues quickly. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Chat?
I do not like is that since it relies on the internet, people can only assist if the internet is working. From our office a million emails have to be sent in order to reach an agent; the email not working is often the problem. Review collected by and hosted on G2.com.
LH
Laurice H.
HR/Payroll Manager and AP Coordinator
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
ProProfs Categories on G2
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