ProProfs Chat Reviews & Product Details - Page 2

We’ve been using their forever free plan after our 15-days trial came to an end. Hats off to ProProfs Chat, they offer amazing features and smooth interface for the price they offer. However, we do not require too many features.

We just wanted a tool that helps us answer incoming questions from our customer base easily. That’s exactly what we get to accomplish even with the free plan. Great features and easy-to-use interface that’s free - exactly what we wanted.

Thank you ProProfs! Review collected by and hosted on G2.com.

So far it is great. Not much to dislike. Review collected by and hosted on G2.com.

Our team doesn’t just see ProProfs Chat as a support tool. It is an amazing sales and lead generation tool as well. I mean we can capture leads in real time and then identify upsell opportunities with features like announcements. Review collected by and hosted on G2.com.

Nothing is to be disliked with this one. It’s been quite a helpful tool for us to boost our sales in real time and manage customer queries too. Wouldn’t dislike it at all for its usefulness. Review collected by and hosted on G2.com.

I really like that this tool has made our operators more productive at the workplace. Features like operator-to-operator chat or canned responses help them be more productive and less time on writing the same answers or running to their team members for a solution. Review collected by and hosted on G2.com.

It would have been nice if they had a chatbot feature. It would have made the support process way better. Review collected by and hosted on G2.com.

- they provide purchase history of the client we are chatting with – this helps in personalized conversation with him/her;

- you can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process;

- you get all analytics you need to see how operators of your chats are performing;

- I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it. Review collected by and hosted on G2.com.

I didn't find anything that I didn't like. Review collected by and hosted on G2.com.

Thanks to their Chat Greetings feature, my agents can initiate a chat with visitors and we are able to boost more engagement as a result. Review collected by and hosted on G2.com.

I’m satisfied with my experience with this product. On the contrary, we are glad that we have a great option at an affordable price. Review collected by and hosted on G2.com.

This live chat software is quite fast when it comes to notifying my operators for new chats. It helps us reach out to customers faster and help them get instant support efficiently. Review collected by and hosted on G2.com.

Haven’t found something that I should dislike in this product. So far the experience has been smooth for the team. Review collected by and hosted on G2.com.

For me it’s got to be the ability to answer customer queries in real-time and keeping them engaged with our services. This ability helps us capture more leads and boost our sales. So have to give it to ProProfs for developing a product that helps us reach our audience better. Review collected by and hosted on G2.com.

Haven’t come across any troubles with the product or a specific aspect to dislike. So all in all it is good to work along with this product and provide a better customer service. Review collected by and hosted on G2.com.

The ability to provide real-time support to all my website visitors and existing customers is what my support agents and I like the best. Review collected by and hosted on G2.com.

I don’t know if this was a bug or not. But for a few days we weren’t able to track the correct data on our support reps through the software. Except, we spoke to the team and it got resolved. So as such there isn’t a feature that we dislike so far. Review collected by and hosted on G2.com.

Many features actually…. Integrations, settings, report, real time converstaion with visitors and more. Review collected by and hosted on G2.com.

Its not something to dislike but would be great to see a report section on queued visitors. Review collected by and hosted on G2.com.

I like how our company was able to integrate not just one but different software with ProProfs Chat. We had were looking for a chat software that could be integrated with our WordPress website initially. But later, during the demo of the tool we got to know that we could also integrate our CRM and help desk software. Really became a boon for us. Review collected by and hosted on G2.com.

What my customer support reps complain about the software is how it is slow. This in turn slows down the process of attending our customers too. Hoping to see this issue get fixed in near future.

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