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Top 10 ProProfs Alternatives & Competitors

By ProProfs
(35)4.5 out of 5

If you are considering ProProfs Chat, you may also want to investigate similar alternatives or competitors to find the best solution. Live Chat Software is a widely used technology, and many people are seeking top rated, sophisticated software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to ProProfs Chat include features. The best overall ProProfs Chat alternative is Salesforce Service Cloud. Other similar apps like ProProfs Chat are Intercom, Freshdesk, Drift, and LiveChat. ProProfs Chat alternatives can be found in Live Chat Software but may also be in Help Desk Software or Conversational Marketing Software.

Best Paid & Free Alternatives to ProProfs Chat

  • Salesforce Service Cloud
  • Intercom
  • Freshdesk
Show More

Top 10 Alternatives to ProProfs Chat Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ProProfs Chat stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Accounting, and Education Management, and find the best product for your business.
    Watermelon
  1. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Watermelon

    (76)4.5 out of 5

    2. Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start automating your customer service by using an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

    Visit Website

    Reviewers say compared to ProProfs Chat, Watermelon is:

    More expensive
    Better at support
    Better at meeting requirements
    Visit Website
    #1

  2. Salesforce Service Cloud

    By Salesforce
    (5,621)4.4 out of 5

    3. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Salesforce Service Cloud is:

    More expensive
    Better at meeting requirements
    See all Salesforce Service Cloud reviews
    #2

  3. Intercom

    By Intercom, Inc.
    (3,368)4.5 out of 5

    4. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Intercom is:

    More expensive
    Better at meeting requirements
    Easier to admin
    See all Intercom reviews
    #3

  4. Freshdesk

    By Freshworks
    (3,504)4.4 out of 5

    5. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Freshdesk is:

    More expensive
    Easier to admin
    Better at meeting requirements
    See all Freshdesk reviews
    #4

  5. Drift

    By Salesloft
    (1,251)4.4 out of 5

    6. Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

    Categories in common with ProProfs:
    Get a quote

    Reviewers say compared to ProProfs Chat, Drift is:

    More expensive
    Better at meeting requirements
    Better at support
    See all Drift reviews
    #5

  6. LiveChat

    By Text
    (755)4.5 out of 5

    7. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, LiveChat is:

    Better at meeting requirements
    Easier to admin
    More expensive
    See all LiveChat reviews
    #6

  7. Zendesk Support Suite

    By Zendesk
    (6,185)4.3 out of 5

    8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Zendesk Support Suite is:

    More expensive
    Better at meeting requirements
    See all Zendesk Support Suite reviews
    #7

  8. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    9. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, LiveAgent is:

    Better at meeting requirements
    More expensive
    Easier to admin
    See all LiveAgent reviews
    #8

  9. Genesys Cloud CX

    By Genesys
    (1,397)4.3 out of 5

    10. The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

    Categories in common with ProProfs:
    Get a quote

    Reviewers say compared to ProProfs Chat, Genesys Cloud CX is:

    More expensive
    Better at meeting requirements
    Easier to admin
    See all Genesys Cloud CX reviews
    #9

  10. Zoho Desk

    By Zoho
    (6,376)4.4 out of 5

    11. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Zoho Desk is:

    More expensive
    Better at meeting requirements
    See all Zoho Desk reviews
    #10

  11. FreshChat

    By Freshworks
    (492)4.4 out of 5

    12. Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, FreshChat is:

    More expensive
    Easier to admin
    Better at meeting requirements
    See all FreshChat reviews
    Watermelon
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Watermelon

    (76)4.5 out of 5

    13. Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start automating your customer service by using an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

    Visit Website

    Reviewers say compared to ProProfs Chat, Watermelon is:

    More expensive
    Better at support
    Better at meeting requirements
    Visit Website

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